How long does an IRCTC cancellation refund take?

4-7 working days for e-ticket cancellation refund. 30-90 days for TDR refunds (where Railways approval required). 5-7 days for payment-failed-money-debited reversal.

Is IRCTC covered by RTI?

Yes. IRCTC is a wholly-owned PSU of Ministry of Railways and is a public authority under Section 2(h) of RTI Act. Subhash Chandra Agarwal v. CPIO IRCTC (CIC 2018) confirmed.

My TDR was auto-rejected — can I challenge?

Yes. IRCTC v. Anand Verma (NCDRC 2024) held auto-rejection without verification is arbitrary. File RTI for verification log + simultaneously Consumer Forum complaint.

Bank says payment made but IRCTC says not received — what's the route?

Check IRCTC Failed Transactions section. RTI to bank PIO for gateway response code. RTI to IRCTC CPIO for gateway-side log on TXN ID. Parallel RBI CMS complaint citing TAT framework.

Am I entitled to compensation for the delay?

Under RBI TAT framework: Rs 100/day beyond T+5 for payment failure. Under RTI Act Section 19(8)(b): compensation in First Appeal. Under Consumer Protection Act 2019: Consumer Forum damages.

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irctc-refund-delay-rti

irctc-refund-delay-rti.txt · Last modified: 2026/04/24 17:13 by 127.0.0.1