This is a regular pattern across PMMVY, especially since the 2022 revision moved the scheme into the Mission Shakti / Samarthya umbrella and changed the instalment structure. The PMMVY-CAS (Common Application Software) portal flips records frequently for technical reasons — NPCI seeding, beneficiary-type mismatch, MCP-card data entry pending, or simply ICDS budget release stuck at district. None of this is visible to the mother. The PIO must put the reason in writing within 30 days.

You may have already tried the PMMVY helpline (011-23381955), the Women Helpline (181), or the beneficiary login at pmmvy.wcd.gov.in. These are good — when they work. But none is legally bound to give you a reasoned answer in a fixed time. An RTI is.

• PMMVY helpline: the operator can mark your complaint “noted” and tell you to “ask Anganwadi”. No reason required. No appeal.
• 181 helpline: generic women's helpline; routes complaints; cannot pull beneficiary file.
• pmmvy.wcd.gov.in beneficiary login: shows status; rarely gives you the rejection-code that explains the block.
• RTI: the PIO must give you a written reply with reasons within 30 days. If they don't — or if the reply is vague — you file a First Appeal for free (also in writing, also a 30-day clock). And then a Second Appeal to the Central Information Commission (for MoWCD) or your State Information Commission (for state-level), where penalties up to ₹25,000 can be imposed on the silent PIO under §20 of the RTI Act.

Open https://pmmvy.wcd.gov.in → “Beneficiary Login” → enter your registered mobile + OTP. Note:

• Your PMMVY Beneficiary ID
• Scheme variant: 1st-child (₹5,000 in 2 instalments) OR 2nd-child-girl (₹6,000 single instalment, post-2022 revision)
• Status of each instalment: pending verification / approved / sent to PFMS / paid / rejected
• If “rejected” or “returned”, the rejection reason code (often hidden — RTI is needed)

PMMVY is delivered through the Integrated Child Development Services (ICDS) chain. The PIO closest to your file is the AWW/CDPO; escalate upward only if needed.

• Anganwadi Worker (AWW) / Centre In-charge — first point. Holds your MCP card data and Form 1A (registration) entry. Files her PIO request via the Sector Supervisor.
• Child Development Project Officer (CDPO) — block-level PIO. Primary RTI target. CDPO sits in the block office of the Department of Women & Child Development.
• District Programme Officer (DPO) ICDS / DPO Women & Child Development — district-level PIO. Sits in the District ICDS office (often in the Collectorate or a separate ICDS Bhavan).
• State Director ICDS / Director Women & Child Development — state-level PIO at the state secretariat or a separate Directorate.
• Central: The PIO, Ministry of Women & Child Development (MoWCD), Shastri Bhawan, New Delhi 110001 — for PMMVY-CAS / payment-side / inter-state / policy questions.

For a “stuck money” question, the DPO ICDS at the district is usually the right level — they can pull both the PMMVY-CAS file and the PFMS payment status.

• Indian Postal Order (IPO) for ₹10 — buy at any post office, payable as printed on your state RTI rules
• Court fee stamp of ₹10 — accepted in most states for state RTIs
• Cash at the dak counter
• Online: most state RTI portals accept ₹10 by net-banking/UPI; for central RTIs to MoWCD use https://rtionline.gov.in

If you are Below Poverty Line (BPL) or hold an Antyodaya Anna Yojana card, fee is waived under §7(5) — attach a copy.

Keep questions specific, factual, and tied to your PMMVY Beneficiary ID and MCP card number. Don't ask “why is my benefit stuck?” — ask for the verification dates, PFMS file number, rejection code, and responsible officer.

[Your full name]
[Your village / mohalla] · [Block] · [District] · [State] · [PIN]
[Phone]
[Date]

To,
The Public Information Officer
(District Programme Officer — ICDS / Women & Child Development)
[District ICDS Office Address]
[District], [State] — [PIN]

Subject: RTI application under §6(1), RTI Act 2005 — non-credit of PMMVY benefit

Madam/Sir,

I am a beneficiary registered under the Pradhan Mantri Matru Vandana Yojana (PMMVY). I request the following information under §6(1) of the Right to Information Act, 2005, regarding the maternity benefit due to me but not credited:

PMMVY Beneficiary ID: [ID]
Name: [name]
Anganwadi Centre: [AWC name + code]
Sector: [sector] · Block: [block] · District: [district]
Aadhaar last 4 digits: [XXXX]
Bank account last 4 digits: [XXXX] · IFSC: [IFSC] · Branch: [branch]
MCP card number: [number]
Date of registration at AWC: [DD-MM-YYYY]
Date of LMP / EDD: [date]
Date of delivery: [date] · Child name: [name] · Sex: [M/F]
Scheme variant claimed: [1st child ₹5,000 / 2nd child girl ₹6,000]
Instalments due: [list]
Current portal status as of [date]: [paste from beneficiary login]

Information sought:

1. The current status of each instalment of my PMMVY benefit, in writing, with the date of the latest action on each.
2. The dates on which **AWW verification, Sector Supervisor verification, and CDPO/DPO sanction** were completed (or, if pending, the reason and the official responsible).
3. If my application has been forwarded to PFMS for payment, the **PFMS file number / batch number** and the date of forwarding.
4. If PFMS or NPCI has rejected or returned the credit, the **exact rejection-code and reason** received.
5. The name and designation of the **dealing assistant** and the **section officer** currently handling the file at the district.
6. A copy of my **MCP card data entry**, **Form 1A / Form 1B / Form 1C** as held in PMMVY-CAS, and any internal note or deficiency memo on this file.
7. If any document or correction is required from me, the **exact list with the exact format** required.
8. The status of district-level ICDS budget release for PMMVY for the current quarter, and whether disbursal is held up for budget reasons.

Fee: I enclose Indian Postal Order No. [number] dated [date] for ₹10. (OR: I attach a copy of my BPL ration card and claim fee waiver under §7(5).)

I declare that I am a citizen of India.

Thank you,

[Signature / thumb-impression]
[Name]

• Registered Post with AD — ₹40-60. The pink AD card returns in 7-10 days, signed by the DPO office.
• Hand delivery — take two copies; ask for a stamped acknowledgement on the duplicate.
• Online — for MoWCD use https://rtionline.gov.in (₹10 by UPI/net-banking, instant registration).

The 30-day clock starts the day the office receives your application (the date on the AD card, dak stamp, or rtionline timestamp).

• Day 30: Reply due. If silence, proceed to Step 7.
• Day 31 onwards: This is §7(2) deemed refusal. You can file a free First Appeal immediately.

File a First Appeal under §19(1) — also free, also a 30-day window for the FAA to decide.

The First Appellate Authority is normally one rank above the PIO:

• CDPO PIO → FAA is the DPO ICDS / DPO WCD of the district
• DPO ICDS PIO → FAA is the District Magistrate / Collector (in many states) or the Director ICDS of the state
• State Director PIO → FAA is the Principal Secretary, Department of Women & Child Development
• MoWCD Under-Secretary PIO → FAA is the Joint Secretary / Director of the PMMVY division

To,
The First Appellate Authority
[Designation]
[Office, Address]

Subject: First Appeal under §19(1), RTI Act 2005

Madam/Sir,

I filed an RTI application dated [original date] (acknowledged on [AD date / rtionline number]). The 30-day reply window under §7(1) ended on [day 30]. I have received [no reply / a vague reply not addressing my questions]. I therefore file a First Appeal under §19(1) of the RTI Act 2005.

I attach: (a) copy of the original RTI, (b) postal AD acknowledgement / rtionline receipt, (c) the PIO's reply if any.

I request that the FAA direct the PIO to provide the information sought, and pass any further orders the FAA deems fit including action under §20 for the deemed refusal.

[Signature / thumb]

If the FAA also fails to respond in 45 days (the §19(6) cap), you go to the Central Information Commission (CIC) for MoWCD-level RTIs at https://cic.gov.in or the State Information Commission (SIC) for state-level RTIs under §19(3). Hearings are mostly by video conference and you can join from a CSC (Common Service Centre) in your block.

When a PIO replies properly to a PMMVY status RTI, you typically get one of these:

1. “AWW/Sector Supervisor verification pending.” — chase the named officer; show the RTI reply.
2. “CDPO sanction held — MCP card data not entered in PMMVY-CAS.” — the AWW data-entry is the block; ask CDPO to push.
3. “Approved on [date], sent to PFMS, NPCI rejected — Aadhaar inactive in mapper.” — go to your bank with Aadhaar, ask for “active NPCI seeding for DBT”. Done same day.
4. “PFMS rejected — bank account name mismatch.” — get name corrected at bank; refile.
5. “Beneficiary type flag mismatch — 1st-child / 2nd-girl-child wrongly tagged.” — CDPO fixes on PMMVY-CAS backend.
6. “District ICDS budget release pending.” — escalate to State Director; file a parallel RTI to state-level.
7. “ANC visits not stamped — Form 1A dependency pending.” — get ANM to stamp and update.

In every case you now have a written, dated, official answer that you can act on. That is the whole point.

• “PMMVY is a welfare matter, not RTI material.” — Wrong. PMMVY is administered by MoWCD, a public authority under §2(h) of the RTI Act. Aditya Bandopadhyay v. CBSE (2011) 8 SCC 497 is dispositive — citizens can ask for their own records.
• “Apply on the helpline first.” — Not a precondition. §6(1) requires the PIO to accept any RTI accompanied by the fee.
• “Information is with PFMS / NPCI / your bank.” — The PIO must transfer under §6(3) within 5 days to the right authority and inform you. Cannot just refuse.
• “MCP card is private.” — It is your own medical and benefit record; §8(1)(j) does not block disclosure to you.
• “Aadhaar/bank seeding is exempt under DPDP.” — You are asking for your own seeding status. The DPDP Act 2023 / 2025 amendment to the RTI Act protects third-party PII, not your own.
• “₹10 is not the right fee in our state.” — Most states accept ₹10. If your state has a different fee, the PIO must inform you under §7(3) and not refuse outright.

• NPCI mapper inactive / wrong account seeded — most common single reason. Bank fixes in 1-2 days.
• Beneficiary type mismatch (1st-child vs 2nd-girl-child) — common after 2022 scheme revision; CDPO must reset.
• MCP card details not entered in PMMVY-CAS — AWW/CDPO data-entry pending.
• ANC visits not stamped (Form 1A / 1B delay) — ANM has not certified ANC; chase ANM.
• Beneficiary signature missing on application — Form 1A unsigned; AWW must collect.
• Aadhaar-bank name mismatch — bank says “RESHMA”, Aadhaar says “RESHMA KHATUN”; bank fixes in 1 day with Aadhaar copy.
• District-level ICDS budget release pending — escalate to State Director.
• PFMS bounce — bank account dormant / closed / merged — open new account, update via AWW.
• Aadhaar de-seeded by NPCI after another DBT scheme conflict — common when LPG subsidy or PMKisan also seeded; re-active for PMMVY at bank.

1. Day 0: RTI filed (post / dak / rtionline)
2. Day 30: PIO reply due. Silence = §7(2) deemed refusal.
3. Day 31: File §19(1) First Appeal to FAA (DPO ICDS / Collector / Director).
4. Day 76 (max): FAA decision due (§19(6): 30 days, extendable to 45).
5. Day 77 onwards: File §19(3) Second Appeal to CIC (MoWCD) or SIC (state). 90-day window.
6. Hearing: by VC from your nearest CSC. Carry IPO/AD copies + PIO reply (if any) + FAA decision + MCP card + bank passbook.

• PMMVY scheme guidelines issued by MoWCD, originally 2017, revised April 2022 under the Mission Shakti Samarthya umbrella.
• National Food Security Act, 2013, §4(b) — pregnant and lactating women are entitled to maternity benefit of not less than ₹6,000 per child. PMMVY operationalises this entitlement (with the variant structure noted above).
• Right to Information Act, 2005, §6(1), §7(1), §7(2), §19(1), §19(3), §20.

• RTI in 12 simple steps — the citizen primer
• All helplines — PMMVY, NSP, MGNREGA, EPF, etc.
• RTI forms + fees — state by state
• RTI for MGNREGA wages not paid
• RTI for NSP scholarship not credited
• All "money & schemes" RTI guides — pension, scholarship, refund, etc.

Last reviewed: 26 April 2026.