Cyber Crime Complaint in India: 1930 and NCRP Steps

Last reviewed: 13 August 2026.

For a cyber financial fraud, call 1930 immediately. The official National Cyber Crime Reporting Portal lists 1930 as the 24-hour helpline and provides Report and Track at cybercrime.gov.in. Give accurate transaction details, then complete the online complaint and preserve the acknowledgement. Fast reporting may help the banking and police system act, but no official recovery percentage is guaranteed. For other cyber offences, use the relevant portal category. For immediate danger call 112 or local police. A portal complaint is information to law enforcement; whether an FIR is registered, what offence is recorded and what investigation follows depend on the facts and police process.

The earlier page quoted unsupported complaint totals, recovery rates and fixed FIR deadlines. Those claims have been removed. The useful response is evidence preservation: transaction ID, beneficiary details, URL, phone number, account statement, chat, email headers and device information. Do not delete the conversation or pay a private 'recovery agent'.

1. Call 1930 immediately for financial cyber fraud and keep the acknowledgement or reference provided.
2. Notify the bank, card issuer, wallet or UPI app through its official fraud channel; block affected credentials without sharing an OTP.
3. Use Report and Track at cybercrime.gov.in and complete every known field accurately. Upload readable evidence, not edited collages.
4. Preserve the original SMS, email, chat export, URL, phone numbers, transaction reference, bank statement and screen recording where available.
5. For threats, stalking, sexual offences, child-safety issues or immediate danger, contact local police or 112 in addition to the portal route.
6. Track the complaint. The NCRP publishes State/UT nodal and grievance-officer contacts for users dissatisfied with the response to a Report and Track complaint.

• transaction ID, time, amount and destination
• bank or wallet complaint reference
• uncropped screenshots and chat export
• fraud URL, number, email headers and profile identifiers
• NCRP acknowledgement
• police diary or FIR details if issued

Use the service owner's written grievance route first and preserve its acknowledgement. Escalate only to the regulator, appellate authority, Commission or police route that applies to this issue. A telephone assurance is not a closure record. If a public authority holds the missing status, note, inspection report or reason, request that existing record precisely; RTI does not compel a desired service outcome.

For drafting and appeal strategy, use Book: RTI Explained — A Practical Guide for Every Indian. Never put an Aadhaar number, bank credentials, OTP, password or irrelevant medical record in a public RTI application.

• follow the UPI fraud recovery checklist
• distinguish a KYC block from a police freeze
• deal with SIM or porting issues
• separate a consumer dispute from a cyber offence

Book: RTI Explained — A Practical Guide for Every Indian

• National Cyber Crime Reporting Portal
• NCRP State and UT nodal contacts
• Emergency Response Support System 112

The official portal identifies 1930 for immediate reporting of cyber financial fraud. Use the portal categories and police for other offences.

No. Report immediately because speed matters operationally, but no recovery percentage or outcome is guaranteed.

Do not assume so. It is a reporting channel; police act under the applicable criminal procedure and facts.

No. Use the bank, 1930, NCRP and police. Scammers often target victims again with paid recovery promises.