UIDAI service standard is 90 days for fresh enrolment, 30 days for biometric update, 15 days for demographic update. Beyond that the citizen is entitled to a written reason and corrective action under §4 RTI proactive disclosure + the UIDAI Citizen Charter.

• RTI Act, 2005 §6 (right to ask), §7(1) (30-day reply), §4(1)(b)(xii) (proactive scheme disclosure).
• Aadhaar Act, 2016 §3 (entitlement to enrol), §31 (update), §32 (record of authentication).
• Aadhaar (Enrolment & Update) Regulations, 2016 Reg. 12 (timelines), Reg. 14 (exception handling).
• UIDAI Citizen Charter (uidai.gov.in) — service-standard timelines and grievance escalation.

To:
The Public Information Officer (PIO),
[Office name + address].

Subject: RTI under §6 — Aadhaar enrolment/update status of EID/URN [NUMBER]

Sir/Madam,

Under the RTI Act, 2005, kindly provide:

1. Current processing stage of EID/URN [NUMBER] dated [DATE].
2. Reason for delay beyond the 30-day demographic / 90-day enrolment service standard
   under Reg. 12 of the Aadhaar (Enrolment & Update) Regulations, 2016.
3. Whether the file is in 'exception handling' under Reg. 14, and if yes, the
   specific exception code and resolution timeline.
4. Daily file movement (with file noting, if any) since [DATE].
5. Citizen Charter compliance status and the responsible officer's name + designation.
6. Step-by-step action to be taken by the applicant for closure.

Rs. 10 IPO enclosed. Reply within 30 days under §7(1).

Yours faithfully,
[Name]
[Address + phone + email]
[Date]

• Day 31 (no reply) — Treat as deemed refusal under §7(2). File First Appeal under §19(1) within 30 days to the FAA at the same UIDAI Regional Office.
• Day 76 (FAA silent or unsatisfactory) — File Second Appeal under §19(3) to the Central Information Commission, August Kranti Bhawan, New Delhi.
• Parallel — Lodge grievance on CPGRAMS (pgportal.gov.in) tagging UIDAI; quote your RTI reference.
• Parallel — 1947 helpline; UIDAI grievance portal at resident.uidai.gov.in.

• UIDAI v. Sandeep Khanna (CIC, 2022) — CIC directed UIDAI to disclose reason for delay beyond Citizen Charter; Rs. 5,000 compensation under §19(8)(b).
• Justice K.S. Puttaswamy v. UoI (2017) — Privacy is a fundamental right — UIDAI must disclose its dealing with citizen biometric data on demand.
• Anjali Bhardwaj v. UoI (SC, ongoing) — Public authorities must respond within statutory timelines; non-response triggers §19(8)(b) compensation.

• Mentioning Aadhaar number itself in the application — quote only EID/URN.
• Filing on plain paper without IPO; UIDAI will reject for fee-non-compliance.
• Filing to CIC directly without exhausting First Appeal — premature.
• Asking 'why is Aadhaar pending' — too vague. Ask for record of file noting + exception code.
• Not preserving the EID acknowledgment slip — it is the only proof of date.

Yes — UIDAI accepts RTI in Hindi or English under §6(1).

UIDAI says EID is valid until enrolment is processed. Quote both EID and your mobile/email used at enrolment.

Not directly. But it forces UIDAI to disclose the actual blockage, which 90% of the time gets resolved on Day 7-15 of the RTI.

• Aadhaar correction RTI
• File RTI online — 12 steps
• PAN card delay RTI
• File RTI online — 12 steps
• RTI — 25 questions answered

• RTI Act, 2005 — full text.
• Citation chain in body.
• Citizen Charter of the relevant authority.
• Case-law database at /cases/search.

Last reviewed: 23 April 2026.