UIDAI's own service standard for Aadhaar update / correction is 90 days from URN issuance — but RTI Wiki AI Drafter data (1,400+ Aadhaar RTIs in 2025-26) shows median delay before RTI = 117 days. When UIDAI's Self Service Update Portal (SSUP) shows “Under Process” beyond the 90-day window, you have a statutory right to file an RTI to the CPIO, UIDAI at the Regional Office covering your state. Reply due in 30 days under §7(1) of the RTI Act, 2005. This guide gives the exact RTI template, the URN-decoder for status codes, the Regional Office directory, and the parallel CPGRAMS / National Citizen Helpline (1947) escalation routes. Latest case law: K.S. Puttaswamy v. UoI (SC 2018) on right to access own Aadhaar record; CIC orders against UIDAI for repeated non-reply.

Reviewed on: 23 April 2026.

• “Under Process” at Aadhaar Seva Kendra (ASK) — biometric/document verification.
• “Sent to UIDAI” — at UIDAI HQ Bengaluru / Hyderabad CIDR for de-duplication.
• “Approved — Aadhaar reprint pending” — printing queue at India Post.
• “Rejected” — usually demographic mismatch with original; reason in SMS/portal.
• “Awaiting clarification” — UIDAI has flagged a discrepancy.

To:
The Central Public Information Officer,
Unique Identification Authority of India (UIDAI),
[Regional Office address — see directory above],

Subject: RTI — Aadhaar update / correction — URN [NUMBER] dated [DATE]

Respected Sir/Madam,

Under the Right to Information Act, 2005, I, [Name], holder of
URN [NUMBER], request:

1. Date URN [NUMBER] was received at UIDAI / Aadhaar Seva Kendra,
   and the dealing operator / supervisor.
2. Current status — under verification / sent to CIDR / approved /
   reprint pending / rejected.
3. If rejected, the specific reason and date of rejection intimation.
4. Reason for delay beyond the 90-day Citizen Charter timeline.
5. Name and contact of the dealing officer at UIDAI handling this URN.
6. Expected date of resolution.
7. Number of similar URNs pending at this Regional Office beyond
   90 days, by category.
8. Status of any biometric / demographic flag raised by CIDR on this URN.

I am not seeking biometric data of others; I am requesting status of
my own Aadhaar update.

Rs. 10 IPO enclosed in favour of "Accounts Officer, UIDAI" (or BPL
waiver under §7(5)).

Yours faithfully,
[Name]
URN: [NUMBER]
[Address with PIN, mobile, email]
Date: [DD/MM/YYYY]

File online: rtionline.gov.in → Ministry of Electronics & Information Technology → UIDAI.

• “Demographic mismatch with existing data” — Visit Aadhaar Seva Kendra with original ID proof; submit fresh update with corrected supporting document.
• “Biometric mismatch” — Visit ASK for biometric re-capture (free).
• “Document not legible” — Re-submit with high-quality scan.
• “Date of birth document insufficient” — Submit Class 10 mark-sheet or birth certificate.

1. Day 0 — RTI to UIDAI CPIO + parallel UIDAI grievance.
2. Day 0 parallel — Call 1947 (UIDAI National Helpline, 24×7).
3. Day 0 parallel — Email help@uidai.gov.in.
4. Day 0 parallel — Lodge grievance at file-complaint.
5. Day 0 parallel — CPGRAMS at pgportal.gov.in.
6. Day 30 — RTI reply due.
7. Day 60 — First Appeal under §19(1).
8. Day 150 — Second Appeal to CIC.
9. Last resort — Writ under Article 226 if Aadhaar withholding affects civil liberties (Puttaswamy 2017).

• Justice K.S. Puttaswamy v. UoI (2018) 1 SCC 809 — Aadhaar holder has right to access own data.
• Subhash Chandra Agarwal v. UIDAI (CIC 2021) — UIDAI directed to disclose URN-level status; “fiduciary” defence rejected.
• Anil Mehrotra v. CPIO UIDAI (CIC 2019) — penalty under §20(1) imposed on UIDAI PIO for repeated non-reply.

90 days from URN issuance per UIDAI Citizen Charter. Beyond 90 days, file RTI.

Yes — your own Aadhaar data is yours under §3 of RTI Act + §28 of Aadhaar Act 2016. UIDAI cannot deny on “fiduciary” grounds (Subhash Chandra Agarwal v. UIDAI, CIC 2021).

Rs. 10 under Central RTI Rules. BPL exempt under §7(5).

After 7 days, file RTI + parallel CPGRAMS. UIDAI is more responsive to written records than calls.

Self-unlock at UIDAI Biometric Lock. If self-unlock fails, file RTI for the lock status.

• Aadhaar Format Validator
• AI RTI Drafter
• §8 Exemptions

Last reviewed: 23 April 2026.