UMANG app — every government service in one app (2026)

If you are short on time, jump to the top services list and the grievance section.

This page is the deep companion to our shorter portal explainers. It is for the citizen who has heard UMANG mentioned at the PF office, in a scholarship notice, or on a passport-status SMS, and now wants one trustworthy map of what the app actually does and where it falls short in 2026.

UMANG is short for Unified Mobile Application for New-age Governance. It is a single mobile app that aggregates services from central ministries, state departments, and public-sector undertakings. Built by the Ministry of Electronics and Information Technology (MeitY) through the National e-Governance Division (NeGD), it launched in November 2017. By the 2026 update count it carries 2,000-plus services and 1,800-plus forms. Every service appears with the official department name, the original portal link, and Aadhaar-grade authentication.

Before UMANG, every ministry pushed its own app. EPFO had Umang-EPF and m-Sewa. Income Tax had its own app. The Passport Office had Passport Seva. The result was a citizen carrying twelve government apps, each with a separate login, each storing the same Aadhaar number.

MeitY's brief was simple. One app. One login. One privacy footprint. UMANG sits on top of the existing portals through APIs. The PF balance you see in UMANG comes from EPFO's own database in real time. The PAN status comes from the Income Tax department. UMANG does not store the data - it relays the request and shows the reply. That design is documented in the Digital India programme architecture and in MeitY's annual reports.

The second reason was reach. UMANG is built to work on low-end Android phones, in 13 Indian languages, on weak networks. The Play Store install size is under 30 MB. There is also a web version at web.umang.gov.in for desktop users and screen-reader users.

1. Android: open the Play Store, search UMANG, install the app whose developer is listed as National eGovernance Division. Reject any clone.
2. iOS: open the App Store, search UMANG, install the one published by Negd.
3. KaiOS / Jio phones: a slim version is available in the JioStore.
4. Web: visit web.umang.gov.in for the desktop view.

Open the app. Pick your preferred language - 13 are supported: English, Hindi, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, and Urdu. You can switch later from Settings → Language.

Enter your Aadhaar-linked mobile number. UMANG sends an OTP. Enter the OTP. Set a 4-digit MPIN for future logins. The MPIN replaces a password and works offline at the app level.

For any service that needs identity verification (PF withdrawal, e-District certificate, passport seva), UMANG triggers an Aadhaar OTP at the moment you use the service. UIDAI sends the OTP to the mobile linked to your Aadhaar. UMANG does not store your Aadhaar number after the OTP; it only stores a one-way token. This is required by the Aadhaar (Authentication) Regulations, 2016 and is auditable through the myAadhaar portal.

Tap the heart icon on a service tile to add it to My Services. The app remembers up to 50 favourites. This is the single best time-saver - it cuts your daily flow from “open app, search, scroll” to “open app, tap tile”.

UMANG groups services into nine broad categories. Below is the 2026 map. Service counts move every quarter; treat them as ballpark.

Not every state has wired in every e-District service. Delhi, Maharashtra, Karnataka, Kerala, Tamil Nadu, Andhra Pradesh, Telangana, Gujarat, and Punjab have wide coverage. Bihar, Jharkhand, and the north-east have partial coverage. The catalogue tells you, on the service tile itself, whether your state is supported.

Below are the most-used UMANG services in the 2026 NeGD dashboard, with a one-paragraph walkthrough each. Where a service needs an OTP, the OTP is to your Aadhaar-linked mobile, not your UMANG-registered mobile (unless they are the same).

Open the EPF tile. Enter your UAN (Universal Account Number) and tap Get OTP. Enter the OTP. The screen shows your current balance, last contribution month, and employer name. You can also download the e-passbook as PDF.

EPF tile → Claim Status. Enter UAN and member ID. Shows whether your withdrawal claim is Initiated, Under Process, Approved, Rejected, or Settled. If rejected, the rejection reason is shown verbatim - take a screenshot before exiting.

EPF tile → Raise Grievance. Pick the grievance type (PF transfer, withdrawal delay, KYC mismatch, pension claim). UMANG opens the EPFIGMS form pre-filled with your UAN. SLA: 30 days.

EPF tile → Update KYC. You can update PAN, bank account, and Aadhaar via the employer-approval workflow.

Pension tile → NPS Contribution. Login with PRAN and date of birth. View Tier 1 and Tier 2 balances, transaction statement, and current scheme allocation. Contributions can be made via net banking from the same screen.

Pension tile → Jeevan Pramaan. Needs a fingerprint or iris scanner (most modern Android phones lack the required hardware). Most pensioners use the desktop kiosk or visit the post office for this. UMANG just shows status.

Identity tile → PAN. Enter your 15-digit acknowledgement number. Shows the status: Under Processing, Dispatched, Delivered, or Objection Raised. If “Objection Raised”, read the SMS - usually a photo mismatch or signature issue.

Identity tile → Aadhaar Services → Update History. Shows the last 10 changes made to your Aadhaar (name, DOB, address, photo, mobile). Useful if you suspect identity misuse - any update you do not recognise is a red flag.

Identity tile → Aadhaar Services → Download Aadhaar. Enter Aadhaar number or VID, request OTP, enter, download the PDF. The PDF is password-protected: password is the first 4 letters of your name in capitals plus your year of birth (example: KUSH1985).

Citizen services tile → Passport Seva → Application Status. Enter your file number and date of birth. Shows: Application Submitted, Police Verification Initiated, Granted, Despatched, Delivered. A “Pending PV” status for over 21 days is the cue to file an RTI to the regional passport office.

Same tile → Schedule Appointment. Pick city, PSK, date, slot. The slot opens at 6.00 PM IST every working day. UMANG does not improve the queue - it just gives you a faster booking screen than the desktop site.

Documents tile → DigiLocker. Logs you in to your DigiLocker account using the same Aadhaar identity. Issued documents (Aadhaar, PAN, driving licence, RC, mark sheets, COVID certificate) are listed under Issued. Uploaded scans live under Uploaded.

Inside the DigiLocker tile, open any document and tap Share → Generate Link. The link is valid for the duration you pick (1 day to 90 days). Hospitals, banks, and colleges that ask “send me a copy” can be answered with this link instead of WhatsApp-ing scans.

Transport tile → Sarathi. Enter application number, date of birth, state. Shows: Pending, Test Booked, Issued, Despatched. For renewal you can also pay the fee directly through the same tile.

Transport tile → Vahan. Enter the registration number. Shows owner name (masked), maker, model, fuel type, registration date, insurance validity, PUC validity, and challans pending. The challan tab links into mParivahan for payment.

Transport tile → e-Challan. Enter vehicle number or challan number. Shows pending challans across all states. You can pay through net banking or UPI. The receipt is saved under My Documents in DigiLocker.

Travel tile → IRCTC. Search trains, check PNR, view live running status. Booking links into IRCTC's own app for payment - UMANG does not handle the booking itself end-to-end, only the lookup.

Utilities tile → Gas Booking. Pick your distributor, enter consumer number, place refill order. Tracks delivery status. Subsidy line items are visible under Subsidy History.

Utilities tile → Electricity. Pick the discom (state-specific - BSES, MSEDCL, BESCOM, KSEB, etc.). Enter consumer number. Pay via UPI or net banking. The receipt goes to DigiLocker if you opt in.

Utilities tile → Water Utility. Limited state list (Delhi DJB, Bengaluru BWSSB, Hyderabad HMWSSB, Pune PMC, a few more). For states outside the list, use your municipal portal directly.

Education tile → NSP. Apply for and track central scholarships. Shows the verification stage at school, district, and state level. Stuck at “Pending at Institute” for 60+ days is the cue to file an RTI to the school plus the NSP nodal officer.

Agriculture tile → PM Kisan → Beneficiary Status. Enter Aadhaar or bank account or registration number. Shows the last 14 instalments and the rejection reason for any missed instalment.

Agriculture tile → Soil Health Card. Look up the card for your land survey number. Shows pH, organic carbon, nitrogen, phosphorus, potassium, and recommended fertiliser doses.

Agriculture tile → eNAM. Live wholesale prices across 1,300+ mandis. Pick crop and state. Useful before deciding which mandi to send your produce to.

Civic tile → Voter Card. Enter EPIC number or reference number. Shows whether your card is issued, dispatched, or pending verification. From the same tile you can request a duplicate or update your address.

Health tile → CoWIN. Enter beneficiary reference ID or mobile + OTP. Download your vaccination certificate. The certificate auto-syncs to DigiLocker.

Health tile → eSanjeevani OPD. Free government teleconsultation. Pick state, department, and doctor. Queue is shortest before 11 AM. Prescription is delivered through the app and is valid at any Jan Aushadhi store.

Grievance tile → CPGRAMS. The same form as pgportal.gov.in, but pre-filled with your name and mobile. Use this to escalate any failed service - including UMANG itself when an API is down. The 21-day SLA is binding under the CPGRAMS reform of 2022.

For deeper grievance routing see our Citizen RTI playbook and the state-by-state RTI guide.

People confuse UMANG and DigiLocker because both are NeGD products and both touch the same Aadhaar identity. They do different jobs.

In practice, you use DigiLocker to hold your driving licence, PAN, mark sheet, and RC. You use UMANG to act on services - pay a bill, check a status, book an appointment. They link together: a status change in UMANG often deposits a fresh document into your DigiLocker automatically.

UMANG carries two grievance channels: the in-app ticket (for UMANG itself - a tile that is broken, a feature missing) and the CPGRAMS bridge (for the underlying department - EPFO, NSP, EPFO, Income Tax, etc.).

1. Open Settings → Help → Send Feedback.
2. Pick category: App crash, Tile not loading, OTP failure, Wrong data, Other.
3. Attach a screenshot.
4. You get a ticket number on screen and on email.
5. SLA: 7 working days, governed by the NeGD support contract. Escalation: write to support-umang [at] gov.in with the ticket number.

1. Open the service tile that failed.
2. Tap the three-dot menu → Raise CPGRAMS Grievance.
3. The CPGRAMS form opens pre-filled with the department mapping (so it cannot be routed to the wrong ministry, the most common reason CPGRAMS complaints get closed without action).
4. Write a 200-word complaint with dates and reference numbers.
5. Submit. You get a registration number beginning with the department code.
6. SLA: 21 days, under the 2022 CPGRAMS reform.
7. If unsatisfactory, file an appeal within 30 days through the same screen.

This is the Sevottam service-quality framework in practice. Sevottam is the Department of Administrative Reforms and Public Grievances framework that obliges every ministry to publish a Citizen's Charter, a grievance officer, and an SLA. The UMANG CPGRAMS bridge maps each tile to the correct nodal officer so you do not have to look it up.

If neither route works, fall back to RTI. Under RTI Act 2005 §6(1) you can ask any public authority - including MeitY, NeGD, and the department that owns the service - for the file noting on your grievance, the SLA on that service, and the reason for the failure. Our RTI filing guide walks through the form. For drafting help use the AI RTI Drafter - pick the “UMANG service failure” template and paste your CPGRAMS reference number.

1. Check your mobile is linked to Aadhaar. Dial \*99\*99\*1# (USSD) - it tells you whether your mobile is Aadhaar-linked. If not, visit any Aadhaar Seva Kendra with original Aadhaar and the new mobile.
2. Check signal. UIDAI OTPs are sent over normal SMS, not data. Switch to 4G or Wi-Fi for the app, but you need cellular reception for the SMS.
3. Wait 90 seconds. The OTP sometimes lags. Do not request three OTPs in a row - UIDAI throttles after 3 requests in 10 minutes.
4. Check DND. Some carriers block transactional SMS for users on the strictest DND tier. Lower your DND to “promotional only” for the duration of the registration.

1. On the login screen tap Forgot MPIN.
2. You get an OTP on the registered mobile (not Aadhaar-linked - the UMANG mobile).
3. Set a fresh MPIN.

1. First update the mobile in Aadhaar (Aadhaar Seva Kendra, mandatory biometric).
2. Then in UMANG, go to Profile → Update Mobile, enter the new number, verify with OTP.
3. Skipping the Aadhaar step is the single biggest cause of UMANG login failure. UIDAI sends every authentication OTP to the Aadhaar-linked mobile - if that is stale, no service works.

This means the underlying department's API is down, not UMANG. Check the department's own status page. The fallback is to visit the department's website directly (every UMANG tile carries an About card with the source URL).

UMANG locks after 5 wrong MPINs. Wait 30 minutes or log in fresh with OTP. If the lock persists, raise a feedback ticket; the back-end unlock takes 24 hours.

UMANG's privacy posture is set by three documents.

1. The Digital Personal Data Protection Act, 2023 (DPDP) - the new umbrella law on personal data in India.
2. The Aadhaar Act, 2016 and the Aadhaar (Authentication) Regulations, 2016 - for any Aadhaar-OTP service.
3. The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 - for the platform's responsibility as an intermediary.

In plain terms.

• UMANG sees your mobile number, your MPIN, the list of services you tap, and the timestamp of each tap. This is on its own servers.
• UMANG sees an Aadhaar token, not your Aadhaar number, after the first authentication. UIDAI returns a one-way reference that lets UMANG re-authenticate without storing the 12-digit number.
• UMANG relays your request to the department. The department - EPFO, Income Tax, NSP - sees the data they were going to see anyway. UMANG is in between, but the data is end-to-end between you and the department.
• UMANG does not sell, share, or expose your data to third parties under the published privacy policy. There is no advertising on the app. There is no third-party tracker in the official builds (this has been verified by independent app-permission audits cited in MeitY's response to Parliament questions).

1. To delete your UMANG account: Profile → Delete Account. You get an OTP, you confirm, your UMANG record is purged in 30 days.
2. This does not delete your data at EPFO, PAN, Aadhaar, etc. Those are upstream. To delete data at a department, you have to use that department's own erasure route (often non-existent for statutory records).
3. To revoke Aadhaar authentication consent: log in to myAadhaar → Authentication History at myaadhaar.uidai.gov.in and lock biometrics. UMANG will then fall back to OTP-only mode.

If you suspect misuse, file an RTI to UIDAI asking for the authentication log of your Aadhaar for the last 6 months. Under the Aadhaar (Authentication) Regulations 2016, UIDAI keeps a 6-month log of every authentication. You are entitled to a copy.

UMANG is a real product with real gaps. The honest list, 2026.

• State-service coverage is uneven. Delhi, Maharashtra, Karnataka, Kerala, Tamil Nadu, AP, Telangana, Gujarat, and Punjab have wide e-District coverage. Bihar, Jharkhand, Odisha, MP, Rajasthan have partial coverage. The north-east (other than Assam) is sparse.
• Rate limits on Aadhaar OTP. UIDAI allows roughly 3 OTPs in 10 minutes. If two family members try at the same time on the same mobile-Aadhaar link, the second one fails until the window resets.
• Department API downtime breaks UMANG tiles. When EPFO's portal is under maintenance (typically Saturdays 10 PM to Sunday 6 AM), the EPF tile is dead even though UMANG itself is fine.
• No web parity for every service. The web version at web.umang.gov.in lags the mobile app by 6 to 9 months for new services. If a tile is missing on the web, install the mobile app.
• No accessibility audit published. Screen-reader support exists but is partial. Some tiles open a webview that is not fully VoiceOver-compatible.
• No notification when a status changes. You have to open the tile and re-check. Push notifications cover only payments and refunds; not application progress.
• Bugs on old Android. Android 7 and below are not formally supported. Some tiles render incorrectly. Update your OS if you can.

• Filing a fresh RTI. UMANG carries the status of an RTI you filed elsewhere, but not the filing form. For the actual RTI, use rtionline.gov.in (central) or your state RTI portal. See state RTI portals directory for state portals.
• Litigation or court matters. UMANG does not file court papers. Use eCourts for that.
• Bank complaints. Use cms.rbi.org.in under RB-IOS 2021, not UMANG.

If UMANG does not cover what you need, the direct department portal usually does.

State-specific portals worth bookmarking when UMANG falls short: e-District Delhi, Aaple Sarkar (Maharashtra), Seva Sindhu (Karnataka), e-Sevai (Tamil Nadu), e-District Kerala, MeeSeva (Telangana / AP), Digital Gujarat, Jansunwai (UP), Samadhan (MP). For the full state directory with links see state-by-state RTI guide and state RTI portals directory.

If UMANG and CPGRAMS both go silent on a real service issue, fall back to RTI. Below is a template letter under RTI Act 2005. Paste into the AI RTI Drafter for state-specific phrasing.

To,
The Public Information Officer
[Department - e.g., Employees' Provident Fund Organisation, [Region]]
[Address]

Subject: Application under §6(1), Right to Information Act, 2005

Sir / Madam,

1. Under §6(1) of the RTI Act, 2005, I am seeking information from your office on the matter below.

2. On [date], I raised CPGRAMS grievance number [registration number] through the UMANG application for [briefly describe service - e.g., non-receipt of PF withdrawal claim]. The 21-day SLA prescribed under the CPGRAMS reform of 2022 has elapsed without resolution.

3. I request the following information under §6(1):
   (a) The action-taken note, file noting, and inter-departmental movement on my grievance.
   (b) The name and designation of the officer assigned to the case.
   (c) The current status and the expected date of resolution.
   (d) The Citizen's Charter and Sevottam SLA for this service.

4. Under §10 of the Act, please sever any part of the file that is exempt and disclose the rest.

5. Under §6(3), if any part of this application falls outside your office, please forward it to the correct public authority within 5 days and inform me of the transfer.

6. Under §7(1), kindly provide the information within 30 days.

7. Fee: Indian Postal Order / Demand Draft for Rs 10 in favour of Accounts Officer, [Department], enclosed. [Or - I am a person below the poverty line and enclose a copy of my BPL certificate; the fee is waived under §7(5).]

8. If the information is denied, please cite the specific section under §8 / §9 and provide the appellate authority's name and address, as required by §19(1).

Yours faithfully,

[Name]
[Address]
[Mobile and email]
[Date]

• Registering with a non-Aadhaar-linked number. You can still install the app, but every Aadhaar-OTP service will fail. Fix the Aadhaar link first.
• Confusing UMANG with EPFO Member Passbook. They are different apps. UMANG carries EPFO as one tile of 2,000+.
• Reading “tile present” as “service active in my state”. Some tiles are present nationally but data only flows in some states.
• Believing third-party UMANG clones. Only National eGovernance Division is the real publisher. Uninstall the rest.
• Ignoring the in-app “Citizen's Charter” link. It tells you the SLA and the grievance officer - your two biggest weapons.

• 0-5 min. Install UMANG on your phone. Verify the publisher is National eGovernance Division.
• 5-10 min. Register with your Aadhaar-linked mobile. Set a 4-digit MPIN you will remember.
• 10-15 min. Add your top 5 services to My Services - EPF, PAN, DigiLocker, your discom, and the one service that brought you to this page today.
• 15-20 min. Open DigiLocker through UMANG. Pull your Aadhaar, PAN, and driving licence into the locker.
• 20-25 min. Test one Aadhaar-OTP service end-to-end. PF balance is the easiest test - if the OTP arrives and the balance loads, your authentication chain is healthy.
• 25-30 min. Bookmark this page. The next time you hit a UMANG dead-end, return to the grievance section and the sample RTI letter.

Yes - with two settings. First, register with their Aadhaar-linked mobile (not yours). Second, set a strong MPIN they will remember (DOB year + 2 digits works). UMANG does not auto-deduct money - every payment needs a fresh authentication. The app cannot place orders without explicit OTP, so accidental taps cannot empty their account.

For most government offices in 2026, no. The IT Act 2000 §9A, the Aadhaar Act 2016, and DigiLocker rules under IT (Preservation and Retention) Rules 2018 make DigiLocker-issued documents legally equivalent to physical originals. Some private institutions (small clinics, rural banks) still insist on paper - keep one paper set in a folder. For air travel, RTOs, and most state offices, the digital copy is enough.

UMANG is a status and service relay. RTI filing needs e-signature and fee payment to the specific public authority, which differs for every department. Building a generic RTI form would mis-route to the wrong PIO. The RTI online filing guide explains the central and state routes. UMANG does show the status of an RTI you filed elsewhere - useful for tracking.

Fully free. No subscription, no premium tier. Service fees inside UMANG (e.g., passport application fee, gas refill, electricity bill) are the same as the underlying department, not marked up. UMANG itself does not take a cut. The app is funded by MeitY through the Digital India budget.

Partially. You can install, register with mobile + OTP, and use non-Aadhaar services like train PNR, mandi rates, and CPGRAMS filing. Any service that legally requires identity (PF withdrawal, e-District certificate, passport seva) will then prompt you for Aadhaar authentication at the moment of use. You can decline - but the service will not run.

UMANG is bound to your registered mobile and MPIN, not your phone hardware. Get a fresh SIM with the same number from your carrier. Re-install UMANG on the new phone. Log in with mobile + OTP - the app recognises the same number. Then change the MPIN immediately from Profile → Change MPIN. Aadhaar-linked services need a fresh Aadhaar OTP, so a thief who only has your phone cannot transact without your Aadhaar-linked mobile.

Yes, if your Indian mobile is roaming or you have an Indian eSIM. The OTP must reach the Aadhaar-linked Indian number. Some services (PAN, passport, e-District) work fine from abroad. Others (gas booking, PM Kisan) are India-only by design. If your Aadhaar mobile is no longer reachable, update it at the nearest Indian consulate or wait for your next India visit.

State integration is voluntary on the state's side. UMANG offers the API; the state must wire its e-District backend to it. As of 2026, full coverage is Delhi, Maharashtra, Karnataka, Kerala, Tamil Nadu, AP, Telangana, Gujarat, Punjab. Partial: Bihar, Jharkhand, Odisha, MP, Rajasthan. Sparse: north-east (except Assam). Where missing, use the state's own e-District portal - see the state RTI guide for links.

Do not duplicate. The UMANG grievance bridge submits into CPGRAMS - it is the same complaint with the same reference number. Filing on both creates two tickets, often routed to two different officers, and you get two contradictory replies. Pick one channel.

The app pushes minor updates monthly and a major feature drop quarterly. The What's New screen on first launch after an update lists the additions. NeGD also publishes a quarterly roadmap on negd.gov.in. If you want zero-delay updates, enable auto-update for the app in Play Store / App Store.

• UMANG official portal: web.umang.gov.in.
• Ministry of Electronics and Information Technology (MeitY): meity.gov.in.
• National e-Governance Division (NeGD): negd.gov.in.
• Digital India Programme: digitalindia.gov.in.
• Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 - statutory basis for Aadhaar authentication.
• Aadhaar (Authentication) Regulations, 2016 - 6-month authentication log, citizen's right to inspect.
• Digital Personal Data Protection Act, 2023 - umbrella privacy law applicable to UMANG.
• Information Technology Act, 2000, §9A - legal recognition of electronic documents.
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 - intermediary obligations.
• CPGRAMS Reform, 2022 - 21-day SLA, Department of Administrative Reforms and Public Grievances.
• Sevottam Framework - service-quality standard for central government departments, DARPG.
• Right to Information Act, 2005 - §6(1), §6(3), §7(1), §8, §10, §19(1).
• Press Information Bureau releases on UMANG download milestones (2017-2026).
• MeitY annual reports - UMANG service counts and integration roadmap.

• Citizen RTI playbook - the pillar
• State-by-state RTI guide - 36 states and UTs
• State RTI portals - the working directory
• Free RTI AI tools - the complete suite
• How to file an RTI online in India
• Banking Ombudsman RB-IOS 2021 - full walkthrough
• 1930 helpline - cyber fraud script

*Last reviewed: 15 May 2026. Updates tracked through MeitY press releases, NeGD quarterly roadmap, and the UMANG What's New screen. Written by RTI Wiki editorial team.*

When the in-app grievance and CPGRAMS both go silent, RTI is the legal lever. Use the AI RTI Drafter to generate a department-specific letter in 60 seconds, or read the full online RTI filing guide.