eSanjeevani — free telemedicine, and the 14416 mix-up

The service works; the numbers around it are a mess. Several guides — including the earlier version of this page — gave 14416 as eSanjeevani's helpline. That number is Tele-MANAS, the national mental-health helpline. Calling it for a teleconsultation problem misroutes a health query to a counselling service; if what you actually need is mental-health support, it is exactly the right number.

• eSanjeevani OPD — the patient-facing flow: register on the portal with your details and ABHA address where you have one, pick the specialty and department, take a token, wait for the doctor's call or video slot, receive the e-prescription in your account
• eSanjeevani AB-HWC — the health-and-wellness-centre flow: a teleconsultation facilitated at the centre with a specialist at a hub hospital, used for continuity care, follow-ups and referrals

Both are free. Both produce documents — token, log, consultation summary, e-prescription — and documents are what an RTI can ask for when something goes missing.

• Token issued, no call — the day's queue closed before your token; ask for the department's queue log and tokens served that day
• E-prescription never appeared — the doctor completed but did not push the prescription; the consultation log shows completion, which usually unlocks a re-issue
• Registration or ABHA mismatch — name, age or gender fields lock the record; correction runs through the portal's account process
• Medicines unavailable at the wellness centre against the e-prescription — ask for the centre's stock and indent register
• For mental-health support, Tele-MANAS (14416) is the right line; for telemedicine service records, RTI the department

1. The status of my eSanjeevani OPD token no. ____ dated ____ — tokens served in that department that day, and the reason mine was not.
2. Copy of the consultation log/summary for token no. ____.
3. The e-prescription issued against token no. ____, as recorded in the system.
4. The number of tokens issued and served per day in district ____ for the last month.

Address it to the PIO of the state health department (the service runs through state health societies) or the Ministry of Health and Family Welfare for the national platform — ₹10, 30 days, first appeal to the FAA, second to the Commission (CIC for the Ministry, SIC for the state machinery).

Teleconsultation disputes are invisible: no waiting room, no counter, no clerk to shout at. The token, the log and the e-prescription are the whole transaction — and each is a retained record. A patient with the log extract holds what a patient with only a complaint never gets: a dated, attributable trail.

Real example. Kashvi Pathak's father waited through two token days with no call. The queue-log RTI came back in 26 days: the department had served 34 of 71 tokens on the first day and 40 of 68 on the second, and her father's tokens were in the unserved tail both times. The district's response — a fixed evening slot for overflow tokens — outlived the complaint.

Yes — both the OPD flow and the wellness-centre consultations are free government services.

No. 14416 is Tele-MANAS, the national mental-health helpline. This page's earlier version carried the wrong attribution; it has been corrected.

An ABHA address integrates your records, and the portal's registration works with it; follow the portal's own current fields when you register.

It stays in your account on the portal; if the system shows the consultation complete but no prescription, the consultation log — reachable through RTI — proves completion for a re-issue.

• Jal Jeevan Mission — records for rural water
• Janani Suraksha Yojana — the maternity benefit trail
• File RTI online — the 12-step guide
• The RTI Playbook

• esanjeevani.mohfw.gov.in — national telemedicine service (verified live on this run)
• PIB, 6 December 2022 — eSanjeevani crosses 8 crore teleconsultations; C-DAC, Mohali technology partner
• Tele-MANAS is the 14416 mental-health helpline, per the Ministry's Tele-MANAS programme

Last reviewed: 26 August 2026. Portal verified live; the 8-crore milestone per the PIB release; the 14416 misattribution on the old page corrected against the Tele-MANAS programme.