PMJDY has opened 53.65 crore accounts as of January 2026 (Department of Financial Services dashboard). Total deposits in PMJDY accounts: ₹2.36 lakh crore. Average balance per account: ~₹4,400 — small but real for the bottom 30% of households. About 56% of PMJDY accounts belong to women — the only government banking initiative with a near-majority female customer base.

A Basic Savings Bank Deposit Account (BSBDA) is a stripped-down savings account introduced by RBI Master Direction on KYC, 2016 (last updated 2024). Any resident Indian can open one — there is no minimum balance, no maintenance charge, and no ledger-folio fee. Up to 4 deposits and 4 withdrawals per month are free at any channel.

The Pradhan Mantri Jan Dhan Yojana (PMJDY), launched 28 August 2014 by the Ministry of Finance and revised as PMJDY 2.0 on 28 August 2018, layers extra benefits on top of a BSBDA: free RuPay debit card, accidental insurance, life insurance, and an overdraft facility.

You need a PMJDY / BSBDA when:

• You have never had a bank account before.
• You have a “regular” savings account but cannot maintain its minimum balance (₹1,000-₹10,000 depending on bank/branch) and are paying ₹250-₹500 a quarter as a penalty.
• You need to receive DBT (PM-KISAN, MGNREGA wages, LPG subsidy, PMAY-G, scholarship, widow / disability / old-age pension) and have no operative account.
• You need a RuPay debit card for free without paying the ₹150-₹500 annual fee on regular cards.
• You want accidental + life insurance cover at zero cost (PMSBY ₹2 lakh + PMJJBY-linked ₹30,000).

• Resident Indian. Citizens only.
• Any age. Adults open in their own name; minors below 10 open through guardian.
• No income criterion. Unlike most welfare schemes, PMJDY does not require a ration card, BPL card, or income certificate.
• Aadhaar preferred — enables instant e-KYC. If you don't have Aadhaar, Officially Valid Documents (OVDs) under RBI rules are accepted: Voter ID, Driving Licence, Passport, NREGA job card, KYC letter from gazetted officer.
• One PMJDY per person. You can have one regular savings + one PMJDY in the same household, but only one PMJDY in your own name across all banks.

• Any PSU bank branch — SBI, PNB, Bank of Baroda, Indian Bank, Canara Bank, Union Bank, BOI, BOM, UCO, Central Bank, Punjab & Sind Bank. PSUs have explicit PMJDY targets; rural-branch staff are trained to handle Jan Dhan walk-ins.
• Private bank branches (HDFC, ICICI, Axis, Kotak, IDBI) — also offer BSBDA but with thinner footprint in rural areas.
• Bank Mitra / Business Correspondent (BC) — agents posted at Common Service Centres (CSC) in villages. Carry a tablet / micro-ATM. They can open a Jan Dhan account, do cash deposit / withdrawal up to ₹10,000 / day.
• India Post Payments Bank (IPPB) — every post office can open a PMJDY-equivalent BSBDA. Useful where bank branches are far.
• Online (limited): SBI YONO and a few private banks now offer Aadhaar-OTP-based BSBDA opening online for digitally literate customers — but rural users are better served walking into a branch.

• Aadhaar card (original + one photocopy).
• One recent passport-size photograph (colour, white background).
• Mobile number (preferably the one linked to Aadhaar — for OTP).
• Optional but useful: PAN card (for accounts where deposits may exceed ₹50,000 in a single transaction).

If you don't have Aadhaar but have any Officially Valid Document (OVD): Voter ID + utility bill, or Passport, or Driving Licence + utility bill, you can still open a “small account” BSBDA with limits (max ₹50,000 balance, ₹1 lakh credits per year, ₹10,000 withdrawal per month) — you have 12 months to provide Aadhaar, after which the small account auto-closes.

• Tell the floor staff: “PMJDY account kholna hai” or “Jan Dhan account kholna hai”.
• They will hand you the PMJDY application form (also called Form 1 of the bank).

• Personal details — name (as per Aadhaar), DOB, gender, marital status.
• Address — same as Aadhaar.
• Mobile number, email (optional).
• Nominee details (highly recommended — name + relationship + DOB).
• Tick “RuPay debit card required: YES”.
• Tick “PMSBY (₹2 lakh accidental insurance) auto-enrol: YES” — usually pre-ticked.
• Sign or affix thumb impression.

• Bank staff scans your Aadhaar QR or types the 12-digit number into the UIDAI portal.
• An OTP is sent to your Aadhaar-registered mobile. Read it out.
• If OTP works → e-KYC is complete in 2 minutes — your address, photo, and DOB auto-pull from UIDAI.
• If OTP does not work (mobile number changed, Aadhaar mobile not linked) → you'll do biometric e-KYC at the branch's fingerprint scanner.

• Zero balance is allowed. You can open with ₹0.
• If you have any cash in hand, depositing even ₹100 makes the passbook look “active” right away and helps build the satisfactory-operation history needed for the overdraft.

• The bank prints and hands you a passbook with your account number and IFSC, on the spot.
• Note the account number — this is what you'll quote for DBT linking, employer salary credit, etc.

• The RuPay card is despatched by ordinary post / Speed Post within 7-15 days.
• The PIN comes separately in a sealed mailer 3-5 days after the card. (Some banks now do “instant PIN” via SMS for security-conscious customers.)
• Activate the card at any bank ATM by going to “PIN change” → enter the mailer PIN → set your own 4-digit PIN.

• Visit the branch once and tell them: “Please seed my Aadhaar with NPCI mapper for DBT credit”. They tick a box on the system; activation in 24-48 hours.
• For specific schemes: PM-KISAN, MGNREGA, scholarship — also link the account number on the respective scheme portal (pmkisan.gov.in, nrega.nic.in, scholarships.gov.in).

+----------------------------------+--------------------------------------+
| Benefit                          | Detail                               |
+----------------------------------+--------------------------------------+
| Minimum balance requirement      | NIL (zero-balance allowed permanently|
|                                  | — no penalty if balance hits ₹0)     |
+----------------------------------+--------------------------------------+
| Maintenance / ledger-folio fee   | NIL                                  |
+----------------------------------+--------------------------------------+
| Free transactions per month      | 4 deposits + 4 withdrawals (any      |
|                                  | mode: branch, ATM, BC, mobile)       |
+----------------------------------+--------------------------------------+
| ATM transactions (own bank)      | First 5 free / month at metros, then |
|                                  | ₹21 + GST per transaction            |
+----------------------------------+--------------------------------------+
| RuPay debit card                 | Issued FREE (no annual fee)          |
+----------------------------------+--------------------------------------+
| PMSBY accidental insurance       | ₹2,00,000 cover. Auto-bundled for    |
|                                  | accounts opened after 28 Aug 2018.   |
|                                  | Annual premium ₹20 auto-debited.     |
+----------------------------------+--------------------------------------+
| PMJJBY life insurance (optional) | ₹2,00,000 (₹30,000 default for       |
|                                  | first-time PMJDY holders born after  |
|                                  | 15-Aug-1969). Premium ₹436/yr.       |
+----------------------------------+--------------------------------------+
| Overdraft facility               | Up to ₹10,000 (was ₹5,000 till 2018) |
|                                  | After 6 months of satisfactory       |
|                                  | operation. Interest 12% p.a. approx. |
+----------------------------------+--------------------------------------+
| Direct Benefit Transfer (DBT)    | All major schemes: PM-KISAN, LPG     |
|                                  | subsidy, MGNREGA, PMAY-G, NSAP       |
|                                  | pension, scholarships                |
+----------------------------------+--------------------------------------+
| Mobile / UPI banking             | Available; usually FREE              |
+----------------------------------+--------------------------------------+
| Cheque book                      | Not free — chargeable on request     |
|                                  | (₹40-100 for 10 leaves)              |
+----------------------------------+--------------------------------------+
| RTI to PIO of PSU bank           | ₹10 by IPO. BPL = free.              |
+----------------------------------+--------------------------------------+

• Aadhaar mobile not linked / not in your hand. OTP cannot be received → e-KYC fails. Update Aadhaar mobile at any UIDAI enrolment centre (₹50, takes 7-10 days), or use biometric e-KYC at the branch.
• Existing dormant account in another bank flagged in CKYC. The bank may say “you already have an account” — a PMJDY can still be opened separately if the existing account is not a PMJDY; clarify this politely and ask for written refusal if denied.
• Aadhaar address mismatch with current location. Bank may insist on local address proof. Carry a utility bill / rent receipt; or update your Aadhaar address first via SSUP (uidai.gov.in).
• Bank Mitra wants a “fee”. PMJDY opening is strictly free — no charge can be collected. Report fee demands to the branch manager and to the SLBC (State Level Bankers' Committee) toll-free.
• RuPay card not delivered. Most common stuck issue. Track via branch — they can issue a “PIN-mailer-based instant card” if the postal one is lost.
• Overdraft refused after 6 months. Bank cites “transaction history insufficient” or “no salary credit”. The norm requires 6 months of satisfactory operation, not salary — push back politely, escalate to branch manager.
• Passbook not given on the spot. Some branches batch-print — but the rule is same-day issuance. Insist; don't leave without it.
• Account flagged “freeze” due to “high-value cash deposits” under PMLA. PMJDY accounts have a ₹50,000 single-credit / ₹1 lakh annual soft cap before PAN is required — provide PAN if needed.

• Always escalate first to the branch manager (BM) in writing — handwritten letter, get a stamp on your copy.
• Quote your application reference number.

• Each district has a Lead Bank (usually SBI or BoB). The Lead District Manager coordinates PMJDY rollout.
• SLBC contact lists are at https://www.slbcuk.in / each state's SLBC website.

• Toll-free 1800-110-001 (Mon-Sat, 8 am – 8 pm).
• Alternate: 1800-180-1111.
• Quote your account opening application date + branch + bank name.

• https://pgportal.gov.in → ministry “Department of Financial Services (Banking Division)”.
• 21-day SLA. For PMJDY-specific issues, also tag “Pradhan Mantri Jan Dhan Yojana” sub-category.

• https://cms.rbi.org.in → file an online complaint under the Reserve Bank — Integrated Ombudsman Scheme 2021.
• Free. Decisions are binding on the bank.
• Use after the bank has had at least 30 days to respond.

A PSU bank is a public authority under §2(h) of the RTI Act 2005 (held by the Supreme Court in CBSE v. Aditya Bandopadhyay (2011) 8 SCC 497 and reiterated for PSBs). The PIO sits at the Zonal Office (regional level) of the bank.

RTI helps here when:

• Your account opening application has been rejected without a written reason — RTI to PIO of the bank for the reasoning, the dealing officer, and the policy basis.
• Your RuPay debit card has not arrived after 30 days and the branch is silent — RTI for despatch date, AWB number, and address used.
• Your PMSBY ₹2 lakh insurance was not paid to a deceased family member's nominee — RTI for the claim status, the rejection reason (if any), and the appellate authority.
• Your overdraft was refused after 6 months despite satisfactory operation — RTI for the policy on OD eligibility, the credit-bureau reference (if used), and the appeal route.
• Your DBT has been credited to the account but the branch says “no entry” — RTI for the credit transaction log (NPCI mapper, value date, sender-bank UTR).

RTI does NOT help here when:

• You opened the account last week and just want to know when the card will arrive — wait the 15-day window first; PIOs treat premature RTIs as misuse.
• You want to change the rules (e.g., raise the OD limit beyond ₹10,000) — RTI cannot grant policy waivers.
• Your Aadhaar itself is wrong — RTI to a bank cannot fix UIDAI data.
• You want a loan beyond OD — RTI does not unlock credit; it only gives information.
• You want legal advice on whether your account closure was wrongful — RTI is for facts on file, not legal opinion.

See the dedicated guide: RTI in 12 simple steps — for first-time filers.

Q. Can a minor open a Jan Dhan account?
Yes. Children below 10 through a guardian; 10 and above can operate independently with photo + school ID + Aadhaar (if available). The card has a per-day withdrawal limit.

Q. Can a homemaker who has never worked open one?
Absolutely. PMJDY explicitly targets women. No income or employment proof needed.

Q. Will I lose my existing salary account if I open a PMJDY?
No. They are independent. PMJDY is one of your accounts; your salary account continues as a regular savings.

Q. The Bank Mitra is asking ₹100 — should I pay?
No. PMJDY opening is free under DFS guidelines. Refuse politely and report to the branch manager / SLBC.

Q. Does the ₹2 lakh accidental insurance need a separate application?
For accounts opened after 28 August 2018, PMSBY is auto-bundled for the first year. Renewal premium ₹20/year is auto-debited from your account on 1 June each year — make sure ₹20 is in the account on that date.

Q. How is the overdraft different from a loan?
The OD is pre-sanctioned (no fresh paperwork once eligible), available on demand from your account, and you pay interest only on the amount actually used and only for the days used.

Q. My PMJDY account became “dormant”. How to revive?
“Inoperative” if no customer-induced transaction for 2 years. Visit the branch with Aadhaar + a re-KYC form + deposit ₹100 — reactivation is same-day.

Q. Can I get cheque book on a PMJDY?
Yes, on request — but it is chargeable (₹40-100 for 10 leaves). Most PMJDY users use UPI / RuPay card / passbook withdrawal instead.

Q. Is the ₹2 lakh PMSBY claim easy to settle?
Process exists but families often get stuck on the death certificate + nominee KYC + accident proof stage. Use the SBI General Insurance / United India Insurance helpline + branch nodal officer; if blocked, RTI to the bank's PIO for the claim file. We have a separate detailed guide on PMSBY claim process.

• How to close a bank account — full guide
• RTI for stuck PF withdrawal
• RTI in 12 simple steps — for first-time filers
• All Indian government helplines — one master directory
• RTI forms + state-wise fee chart
• All "money & schemes" RTI guides

Last reviewed: 26 April 2026 by RTI Wiki editorial team. PMJDY benefits, OD limits and PMSBY premium are revised periodically by the Department of Financial Services / RBI — verify on pmjdy.gov.in or write to admin@bighelpers.in if you spot a stale figure.