Unknown Mobile Numbers in Your Name: How to Check and Report Fraud SIMs on Sanchar Saathi TAFCOP

If you see an unknown mobile number in your name, go to Sanchar Saathi and use Know Mobile Connections in Your Name. Enter your mobile number, verify with OTP, and check the list of connections. Mark the unknown number as not mine or not required, then submit the report. Save the acknowledgement number and take screenshots. Inform your telecom operator and ask for verification of the SIM KYC. Change banking, UPI, email, DigiLocker, Aadhaar, PAN, and WhatsApp security settings. If the number was used for fraud, file a complaint at cybercrime.gov.in and call 1930 only if money loss has happened.

• What to do in the next 10 minutes
• What Sanchar Saathi TAFCOP does
• How to check mobile numbers in your name
• What if the number is yours but old
• What if the number is being used for fraud
• Evidence pack to keep ready
• Sample complaint to telecom operator
• Sample cyber police complaint
• RTI angle
• FAQs
• Internal links to add
• Official references

10-minute action checklist

• Open Sanchar Saathi.
• Use Citizen Centric Services.
• Select Know Mobile Connections in Your Name.
• Complete the TAFCOP check with OTP.
• Screenshot the unknown number list.
• Report the number as not taken by me or not required.
• Save the request ID or acknowledgement.
• Check bank, UPI, email, WhatsApp, DigiLocker, Aadhaar, PAN-linked services, and wallet apps.
• Call 1930 only if money loss has happened.
• File a complaint at cybercrime.gov.in if fraud, OTP theft, impersonation, loan, wallet, WhatsApp, or UPI misuse is involved.
• Visit the local cyber police station if serious misuse is found.

Sanchar Saathi is a citizen service of the Department of Telecommunications. It helps mobile users check and report telecom-related misuse.

Through Sanchar Saathi, citizens can:

• Check mobile connections issued in their name.
• Report suspected fraud communication through Chakshu.
• Block a lost or stolen handset through CEIR.
• Check whether a mobile handset IMEI is genuine.
• Check trusted contact details of important organisations.

The TAFCOP facility, now available through Sanchar Saathi, helps a mobile subscriber check how many mobile connections are active in their name. It also allows reporting of mobile connections that are not required or not taken by the subscriber.

Go to www.sancharsaathi.gov.in.

Use the official portal only. Do not enter OTPs on look-alike websites.

On the home page, select Citizen Centric Services.

Choose Know Mobile Connections in Your Name.

You can also open the TAFCOP page directly here: TAFCOP Know Mobile Connections in Your Name.

Enter your current mobile number.

This mobile number is used for OTP verification.

Enter the OTP received on your phone.

Do not share this OTP with anyone.

After OTP verification, the portal shows mobile connections linked to your name.

Check each number carefully. Some digits may be masked.

If a number was not taken by you, mark it as not mine or not taken by me, depending on the option shown.

If a number was taken earlier but is no longer needed, mark it as not required.

Submit the report on the portal.

Do not close the page until the request is submitted.

Save the acknowledgement number or request ID.

Take screenshots of:

• the number list,
• the reported unknown number,
• the final acknowledgement page.

Recheck Sanchar Saathi after a few days.

Do not assume instant disconnection. The telecom service provider may need to verify the report.

Do not wrongly report an old family number.

First check with family members. Old SIMs used by parents, children, spouse, staff, drivers, or office users may appear in your name.

Also check whether you took a SIM years ago and forgot about it.

Only report a number if you are sure:

• it was not taken by you, or
• it was taken by you but is no longer required.

Wrong reporting can create problems for a genuine user in your family or office.

Use this section if the unknown SIM may have caused serious misuse.

This includes cases where:

• a police notice came,
• your bank account got frozen,
• a loan app or wallet was opened,
• a WhatsApp account was created,
• OTPs stopped coming,
• SIM swap happened,
• recovery calls came for a loan you never took,
• cyber cell contacted you,
• the SIM was linked to fake trading, betting, courier scam, digital arrest scam, or UPI fraud.

1. Save all evidence first.
2. Report the number on Sanchar Saathi TAFCOP.
3. Call your telecom operator and ask for fraud/KYC verification.
4. File a complaint at cybercrime.gov.in.
5. Call 1930 if money loss has happened.
6. File a written complaint at the local cyber police station.
7. Send a written complaint to the telecom operator nodal officer or appellate authority.
8. Inform your bank and freeze risky channels if OTP, UPI, net banking, or card access is at risk.
9. Pull your CIBIL report if loan misuse is suspected.

Do not delay if money has moved from your account. For financial fraud, speed matters.

Keep these documents in one folder:

• Screenshot of Sanchar Saathi result.
• Screenshot of the unknown number.
• TAFCOP acknowledgement number.
• SMS or email alerts.
• Bank or UPI alerts.
• WhatsApp misuse screenshot.
• Cyber complaint acknowledgement.
• Masked Aadhaar copy.
• Masked PAN copy.
• CIBIL report if loan misuse is suspected.
• Written complaint copy.
• Telecom operator complaint number.
• Police station receiving copy, if filed offline.

Subject: Unknown mobile connection found in my name on Sanchar Saathi TAFCOP

Body:

To, The Nodal Officer / Customer Care Team, [Telecom operator name]

I found mobile number [masked number] appearing as a connection in my name on Sanchar Saathi TAFCOP.

I have not taken this connection.

Please verify the KYC documents, CAF, activation date, outlet details, photograph used, address proof used, and deactivate the number if it is fraudulently issued.

Please also provide written confirmation of the action taken.

My details are:

• Name: [your name]
• Current mobile number: [your number]
• TAFCOP acknowledgement number: [request ID]
• Date of TAFCOP report: [date]
• Address: [your address]

I am attaching screenshots from Sanchar Saathi and my ID proof in masked form.

Regards, [Name] [Date]

Subject: Complaint regarding unknown SIM issued in my name and suspected identity misuse

To, The Officer in Charge, Cyber Police Station, [City / District]

I am filing this complaint because an unknown mobile number appears in my name on Sanchar Saathi TAFCOP.

The number is [masked number]. I have not taken this SIM connection. I suspect misuse of my identity documents, including Aadhaar and PAN details.

I am concerned that this unknown SIM may be used for OTP theft, impersonation, bank fraud, UPI misuse, loan app misuse, wallet account creation, WhatsApp misuse, or other cyber offences.

I request you to register my complaint and take necessary action as per law.

I also request preservation and investigation of:

• CAF and KYC documents used for the SIM,
• activation date and time,
• retailer or outlet details,
• photograph used for activation,
• address proof used,
• IP logs and device details where applicable,
• call detail records and subscriber records as per lawful process,
• linked wallet, UPI, WhatsApp, bank, or loan app usage if found.

I have already reported the number on Sanchar Saathi TAFCOP. The acknowledgement number is [request ID].

Attached documents:

• Sanchar Saathi screenshot,
• TAFCOP acknowledgement,
• masked Aadhaar and PAN,
• bank or UPI alerts, if any,
• WhatsApp or loan misuse screenshots, if any,
• cybercrime.gov.in acknowledgement, if already filed.

Please provide a receiving copy of this complaint.

Regards, [Name] [Mobile number] [Address] [Date]

RTI has limits in private telecom matters.

RTI cannot be used directly against private telecom operators because they are not public authorities under the RTI Act in the normal course.

You can use RTI with the Department of Telecommunications or another public authority for:

• policy details,
• action taken status on a complaint sent to that public authority,
• general telecom enforcement information,
• rules or circulars about mobile connection verification.

For individual SIM KYC records, do not expect RTI to get private customer records, CAF copies, CDR, or private telecom data.

For those records, use:

• telecom operator grievance channel,
• police investigation,
• cyber police complaint,
• court process, where required.

Do not try to obtain CDR, KYC records, or private subscriber records through unofficial channels.

• SIM swap fraud and telecom complaint guide
• Digital arrest scam rescue guide
• UPI fraud recovery guide
• WhatsApp banned or hijacked recovery guide
• CIBIL dispute and credit score recovery guide

Add these internal links later if the matching articles exist:

• How to block a lost or stolen SIM
• Aadhaar and PAN data leak guide
• PAN and Aadhaar identity theft recovery guide
• Bank account freeze after cyber fraud
• Loan app harassment guide
• Cyber crime complaint guide

• Sanchar Saathi official portal
• TAFCOP: Know Mobile Connections in Your Name
• CEIR: Block lost or stolen mobile handset
• CEIR official website
• National Cyber Crime Reporting Portal
• I4C contact page with cybercrime.gov.in and 1930
• PIB release on Sanchar Saathi portal launch
• PIB release on 1930 cyber fraud helpline

Go to Sanchar Saathi, choose Citizen Centric Services, and select Know Mobile Connections in Your Name. Enter your mobile number, verify OTP, and check the list shown on the portal. If you see an unknown mobile number, report it from the same page and save the acknowledgement.

Take a screenshot first. Then mark the number as not mine, not taken by me, or the closest available option on TAFCOP. Save the request ID. Contact your telecom operator and ask them to verify the KYC. If there is fraud or money loss, file a cyber complaint.

A SIM should not be issued without proper KYC. But identity misuse can happen if documents, photos, or personal details are misused. If an unknown SIM appears in your name, report it on Sanchar Saathi and ask the telecom operator to verify the KYC records.

Do not assume instant blocking. Sanchar Saathi allows you to report a number that is not required or not taken by you. The telecom service provider may verify the report before action. Save the acknowledgement and follow up with the operator if the number continues to appear.

If there is only an unknown number and no misuse, first report it on Sanchar Saathi and to the telecom operator. File a cyber complaint or police complaint if there is fraud, OTP theft, impersonation, loan misuse, WhatsApp misuse, UPI misuse, or police/cyber cell contact.

Do not report it as fraud. Many old family, staff, driver, or office numbers may be in one person’s name. Check with family members first. If it is a genuine number but no longer needed, use the not required option instead of saying it was never taken by you.

You can ask the telecom operator to verify the KYC, CAF, activation date, outlet, photograph, and address proof. The operator may not share full private records directly. Police can seek records through lawful process during investigation.

No, RTI is not the right route to get private SIM owner details, KYC documents, or call records from a private telecom operator. RTI can be used with DoT or another public authority for policy, complaint status, or general enforcement information.

Collect the bank freeze message, complaint number, Sanchar Saathi screenshot, and cyber complaint acknowledgement. Ask the bank for the reason and reference number. File or update your cybercrime.gov.in complaint and visit the cyber police station with the evidence pack.

Pull your CIBIL report and check all loan accounts. Contact the lender in writing and deny the loan if it is not yours. File a cyber complaint and police complaint. Attach the TAFCOP screenshot, loan messages, recovery calls, and identity theft evidence.

Take screenshots of the WhatsApp misuse if available. Report the number on TAFCOP. File a cyber complaint if impersonation, fraud, extortion, loan recovery, or UPI fraud is involved. Also warn family members not to send money or documents to that account.

Check TAFCOP every few months. Also check after losing documents, changing phones, receiving suspicious OTPs, getting loan recovery calls, or noticing unknown bank, UPI, wallet, or WhatsApp activity.

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