Indian Railways data (Ministry of Railways reply in Lok Sabha, Feb 2026): about 6.8 lakh Divyangjan IDs are active for IRCTC concessional booking, covering only ~2.5% of India's estimated 2.68 crore PwD population. Bulk of the gap is awareness — most disabled travellers still buy full-fare tickets unaware of the discount.

The Indian Railway concession for Divyangjan is governed by Railway Board Commercial Circulars 67/2016, 89/2018, 14/2022, and 06/2024, plus the Rights of Persons with Disabilities Act 2016 (RPwD).

Eligibility — concession is available if the person has any one of these disabilities (with prescribed minimum percentage from the RPwD list of 21 disabilities):

• Orthopaedic / locomotor disability — minimum 40% (cannot travel without escort).
• Visually impaired — minimum 40% (low vision or blindness).
• Hearing-impaired — both ears, minimum 40%, and unable to perform travel without escort.
• Mentally retarded / intellectual disability — minimum 40%.
• Cerebral palsy, multiple disabilities, autism — as per RPwD certification.
• TB / cancer / heart patients — separate concession scheme (50% in 2nd class only); must carry medical certificate from a govt hospital head.
• Persons with thalassaemia / haemophilia / kidney patients — separate scheme; concession in 2nd class only.

Concession amounts (Trains):

+--------------------------+--------------+--------------+
| Train class              | PwD          | Escort       |
+--------------------------+--------------+--------------+
| 2nd class / Sleeper / CC | 50%          | 50%          |
| AC 3-tier / AC chair car | 50%          | 50%          |
| 1st AC / AC 2-tier / 1st | 75% (50% in | 75% (50% in |
|   class                  | Rajdhani/    | Rajdhani/    |
|                          | Shatabdi/    | Shatabdi/    |
|                          | Duronto)     | Duronto)     |
| Premium/Special/Vande    | Reduced or   | Same as PwD  |
|   Bharat                 | not applic.  |              |
+--------------------------+--------------+--------------+

Escort: 1 escort gets the same concession as the PwD person. Mandatory for visually impaired (totally blind), severe locomotor (cannot move without help), and hearing+speech impaired.

Quota: A separate Handicapped Quota (HP) is reserved on most long-distance trains — typically 4 berths in sleeper, 2 in 2AC. Booked from the Divisional / Zonal HQ; allocated to lower-berth preference.

The legal anchor: §39 of the RPwD Act 2016 (concessions in transport), Railway Board Commercial Circular 14/2022 (consolidated PwD concession rules), and the Indian Railways Code for Coaching Tariff Vol-I.

The Unique Disability ID (UDID) is the single national disability ID issued by the Department of Empowerment of Persons with Disabilities (DEPwD) under the Ministry of Social Justice. From 1 June 2024, UDID is mandatory for all disability concessions including Indian Railways.

• Apply on https://swavlambancard.gov.in
• Upload: passport photo, Aadhaar, signature, and an existing disability certificate (if you have one) OR appear at the Government Medical Board in your district for fresh certification.
• District CMO issues the disability certificate in the prescribed RPwD format within 30 days.
• UDID card issued in 60-90 days; downloadable PDF + physical card delivered by post.
• Cost: FREE. Beware of agents charging ₹500-₹2,000 — refuse and report.

If your UDID is delayed beyond 90 days, you can use the interim enrolment number (visible on the portal) for railway concession — most divisions accept it pending UDID issue.

• Open https://www.irctc.co.in → “Register” → user ID, name, DOB, mobile, email.
• Confirm via OTP. Profile must match the name on UDID + Aadhaar (any mismatch leads to booking rejection at PRS).
• Aadhaar-based KYC of the IRCTC account is recommended — speeds up tatkal + opens “Divyangjan” booking option.

This is the step Vinay found annoying. The Railway requires physical verification of every Divyangjan applicant — even when UDID is already issued. There is no fully online registration as of April 2026 (a pilot ran in 2025 but is paused).

• Find your Divisional Commercial Manager (DCM) office on the relevant Zone's website. Examples:
  1. Western Railway: Bombay Central / Mumbai Central station.
  2. Central Railway: CSMT Mumbai.
  3. Southern Railway: Chennai Central.
  4. Eastern Railway: Howrah / Sealdah.
• Carry: original UDID + disability certificate (RPwD format) + Aadhaar + 2 passport photos + IRCTC user-ID printout + escort's Aadhaar (if registering with escort).
• Submit application Form-IRCTC-PWD-2 (available at the office).
• Physical verification by Assistant CCM / Senior DCM — typically same day for visible disabilities; may require referral to railway medical officer for borderline cases.
• Issuance: Divyangjan ID + photo card delivered (or downloaded from IRCTC) within 3-7 days. Validity: 5 years for permanent disabilities; co-terminus with UDID validity for temporary disabilities.

• After your Divyangjan ID is issued, go to https://www.irctc.co.in/disability (the dedicated subdomain) → log in.
• Link your Divyangjan ID to your IRCTC profile → upload UDID image as supporting doc.
• The system marks your account as PwD-eligible. Subsequent bookings show “Divyangjan Concession” as a fare option.

• Search train as usual.
• On the passenger details page, choose “Divyangjan Concession” under “Concession” dropdown.
• Enter your Divyangjan ID for self; for escort, tick “Travelling with escort” + enter escort name + age + Aadhaar.
• Choose HP (Handicapped) quota if available — better seat / berth allocation.
• Pay → e-ticket generated with fare automatically reduced.

Mandatory at all times during the journey:

• Original UDID card (or interim enrolment number printout).
• Original disability certificate (RPwD format).
• Photo ID (Aadhaar / PAN / driving licence).
• Printed e-ticket OR digital ticket with PNR + QR.
• Escort: their photo ID.

The TTE is empowered to refuse the concession on the spot if any of these is missing — even if booking shows correct concession. So always carry originals (or laminated photocopies + originals).

• Mumbai locals (CR/WR), Kolkata Metro, Chennai suburban, Delhi NCR — same concession applies for monthly season tickets, quarterly passes.
• Apply at the suburban booking office (Mumbai: any major station has a separate suburban concession counter).
• Same documents as Step 6. Concession applied at issue; pass issued with PWD endorsement and photo.

• Renew Divyangjan ID before the 5-year expiry. Process is similar (visit DCM office) but no medical re-verification needed if your UDID is still valid.
• If your UDID itself expires (for temporary disability — usually 5 years), get UDID renewed first on swavlambancard.gov.in, then renew the railway ID.

+----------------------------------+--------------------------------------+
| Application fee (UDID)           | NIL — free.                          |
+----------------------------------+--------------------------------------+
| Application fee (Railway PwD ID) | NIL — free.                          |
+----------------------------------+--------------------------------------+
| Validity of Railway PwD ID       | 5 years (permanent disabilities) /   |
|                                  | matched to UDID temp validity.       |
+----------------------------------+--------------------------------------+
| Concession in 2nd / Sleeper / CC | 50% (PwD + escort)                   |
+----------------------------------+--------------------------------------+
| Concession in AC 3T / AC chair   | 50% (PwD + escort)                   |
+----------------------------------+--------------------------------------+
| Concession in 1AC / 2AC / 1st cl | 75% (mail/exp); 50% (Raj/Shat/Duro)  |
+----------------------------------+--------------------------------------+
| Vande Bharat / premium           | Concession applies but at lower rate |
|                                  | (~25%); verify per-train circular.   |
+----------------------------------+--------------------------------------+
| Tatkal booking on PWD            | Allowed; no premium tatkal fee on    |
|                                  | concessional ticket.                 |
+----------------------------------+--------------------------------------+
| Handicapped Quota (HP) berths    | 4 in Sleeper, 2 in 2AC, 2 in 3AC     |
| (typical long-distance train)    | (varies by train).                   |
+----------------------------------+--------------------------------------+
| Suburban / monthly season ticket | Same 50% / 75% concession.           |
+----------------------------------+--------------------------------------+
| RTI to Railway Board re. denial  | ₹10 IPO. BPL = free.                 |
+----------------------------------+--------------------------------------+

• UDID still in process and you have only the interim enrolment number — most DCM offices accept it, but some insist on physical UDID. Carry both UDID-status SMS + interim-enrolment printout.
• Disability certificate not in RPwD format (older “PWD Act 1995” certificate). Get re-issued in RPwD 2016 format by the District CMO — free, takes 2-4 weeks.
• Name mismatch between UDID, Aadhaar, IRCTC profile. Even a single-letter mismatch causes rejection at TTE. Fix the smaller record (usually IRCTC) to exactly match Aadhaar + UDID.
• Booking made through agent / family member's IRCTC ID. Concession is non-transferable — the IRCTC ID booking the ticket must be the PwD person's own. TTE rejects on the train.
• Escort booked separately (different PNR). Escort concession requires booking on the same PNR as the PwD passenger. Re-book if needed.
• HP quota full. Only 4-8 seats; books out fast for festival travel. Book early or accept General quota with concession.
• Vande Bharat / Tejas refused concession. These trains have train-specific circulars; some allow concession at reduced rate, some don't. Check before booking.
• Suburban TTE refuses to acknowledge season pass concession — happens at smaller stations. Carry the original DCM-issued endorsement letter.
• Refund of difference for already-booked full-fare ticket. Not allowed if you forgot to apply concession at booking. The only remedy: cancel and rebook before chart preparation.

• For booking-counter disputes, on-train issues — ask for the Station Manager (SM) or the Chief Reservation Supervisor (CRS). Most divisions have a 24×7 SM at major stations.
• Carry all originals; ask for the issue to be recorded in writing.

• For Divyangjan ID issuance / renewal / verification disputes — direct the complaint to the DCM at your home division.
• Email: typically dcm.<division>@indianrail.gov.in (e.g., dcm.bombay@indianrail.gov.in).
• 30-day SLA for written complaints.

• App / Website: https://railmadad.indianrailways.gov.in OR call 139 (24×7 IVR).
• Choose category: “Divyangjan / Senior Citizen” → “Concession denial / Booking issue”.
• 30-day SLA, mostly resolved in 7-15 days.

• https://pgportal.gov.in → Ministry of Railways.
• Higher visibility — gets routed to a Senior DCM / Chief Commercial Manager (CCM) at the Zonal HQ.

The Ministry of Railways, Railway Board, all Zonal Railways, Divisional offices, IRCTC (a Schedule-A PSU), and railway PSU subsidiaries are all public authorities under §2(h) of the RTI Act 2005.

RTI helps here when:

• Your Divyangjan ID application has been pending at the DCM for over 30 days — RTI to PIO of the Divisional Office for the file noting + reason for delay.
• A TTE confiscated your concessional ticket / fined you despite valid documents — RTI to PIO Zonal HQ for the TTE's report + the action-taken file.
• A train regularly drops the Handicapped Quota without notice — RTI to PIO Zonal HQ for the berth allocation policy for that specific train.
• IRCTC's online booking system rejected your Divyangjan concession at booking — RTI to PIO IRCTC for the system rejection log + reason code.
• You want the Vande Bharat / Tejas / Premium train concession circular (which differs per train) — RTI to PIO Railway Board, Commercial Directorate.
• PIO addresses:
  1. Central: PIO, Railway Board, Rail Bhavan, Raisina Road, New Delhi – 110001.
  2. Zonal: PIO, <Zone> HQ (e.g., Western Railway HQ, Churchgate Mumbai).
  3. IRCTC: PIO, IRCTC Corporate Office, B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi – 110001.
• Fee: ₹10 IPO; BPL = free.

See: RTI in 12 simple steps and RPwD 4% reservation guide.

RTI does NOT help here when:

• You want a particular berth (lower / window) — that's an allocation matter; RTI cannot reserve berths.
• You disagree with the disability percentage on your certificate — appeal to the State Medical Board under RPwD Rules; RTI cannot revise certification.
• You want to claim refund for past trips taken at full fare — concession is prospective; RTI cannot retro-refund.
• You want train delay compensation under any “passenger charter” — the IRCTC AC Tatkal / Vande Bharat refund SOPs apply; RTI cannot grant compensation.
• You have a complaint about a private operator / Pawan Hans / Rapido — they are not public authorities; RTI does not apply (use Consumer Forum).

Q. I have an old “PWD Act 1995” disability certificate. Will it work for railway concession?
After 1 June 2024 — no. You need a fresh RPwD 2016 format certificate AND a UDID. Apply at https://swavlambancard.gov.in; existing certificate is valid only as supporting evidence to fast-track issuance.

Q. My UDID is taking 90+ days. Can I travel meanwhile?
Yes — using the interim enrolment number + the disability certificate (RPwD format) + Aadhaar. Most TTEs accept this combination, but the success rate is higher in larger zones (Western, Central, Northern). Carry a printout of the UDID portal status.

Q. Can my mother (escort) get the concession even if she has no disability?
Yes — the escort of a PwD passenger gets the same concession. Mandatory escort for: visually impaired (totally blind), severe locomotor (cannot move without help), and hearing+speech impaired. The escort and PwD must travel on the same PNR.

Q. I forgot to apply concession at booking. Can I get refund of difference?
No — the concession must be selected at booking. Once chart is prepared or train departs, no refund of difference. The only option: cancel and rebook before chart preparation (typically 4 hours before train departure for reserved trains).

Q. Is the railway concession also valid on Vande Bharat trains?
Yes but at a reduced rate (typically 25% instead of 50/75%) and as per the train-specific circular. Verify on the train's IRCTC page before booking. Some Vande Bharat trains exclude PWD concession entirely (rare; see Commercial Circular 06/2024 update).

Q. Can I book Tatkal with PwD concession?
Yes — and the tatkal premium charge is waived for PwD concessional tickets. Book at the regular Tatkal hour (10 am AC / 11 am sleeper).

Q. My disability is “temporary” (e.g., post-fracture, 50% for 1 year). Do I get railway concession?
Yes — but the Divyangjan ID is issued only for the validity period of the disability certificate (e.g., 1 year). Renew when re-certified.

Q. I'm a parent of an autistic child. Can I get escort concession when travelling with the child?
Yes — autism is a recognised disability under RPwD. The child's UDID + escort concession applies. Concession applies even when the child is the “passenger” and the parent is the “escort” on the same PNR.

Q. My monthly season ticket on Mumbai local was denied concession at the suburban counter. What now?
Carry the DCM-issued endorsement letter that came with your Divyangjan ID. If still refused, escalate same day to the Station Manager at the issuing station (CST / Churchgate / Andheri / Bandra) — they are empowered to override.

Q. Can a PwD person book online from someone else's IRCTC ID — say a son or daughter's?
No — the booking IRCTC ID must be the PwD person's own for the concession to be valid. The TTE will reject mid-journey otherwise. Create the PwD person's own IRCTC account (in their name + Aadhaar).

• RPwD 4% reservation in jobs — full 2026 guide
• Senior citizen card — eligibility, application, benefits
• Jeevan Pramaan annual life certificate — full guide
• Ayushman Bharat ABHA card — full 2026 guide
• Ayushman Vay Vandana for 70+ — full guide
• RTI in 12 simple steps — for first-time filers
• All Indian government helplines — one master directory

Last reviewed: 26 April 2026 by RTI Wiki editorial team. Railway concession circulars are updated by the Commercial Directorate of Railway Board periodically — always verify on the IRCTC site or your zone's notice board. Spotted a stale figure or new helpline? Write to admin@bighelpers.in.