This is not unusual. EC delays are routinely the #2 grievance at any sub-registrar office (after mutation). Most are caused by physical register access issues that no portal status field can convey. The RTI is the only legal route that compels the office to write down what is actually happening to your file.

You may have already used your state's online registration portal — Karnataka Kaveri Online Services, Tamil Nadu TNREGINET, Maharashtra IGRMaharashtra (eSearch), Andhra Pradesh IGRS, Telangana IGRS-TS, Kerala Pearl. These are good for lodging the request and paying the fee, but they show only a generic “in progress” status when something is actually wrong.

• Portal / helpline: Generic status. No officer name. No reason. No deadline. No appeal.
• RTI: The PIO (the Sub-Registrar himself/herself) must give you a written, signed reply within 30 days under §7(1) — including the specific reason, the dealing assistant's name, and the file noting. If they don't, you appeal to the District Sub-Registrar / Inspector General of Registration (IGR) as the FAA.

In short: portal status is a courtesy. The RTI is a legal claim.

The EC is issued by the Sub-Registrar (SR) office where the property is registered — not your residential SR. Use the document registration number or the property survey/khasra number to find it on:

• Karnataka — https://kaverionline.karnataka.gov.in
• Tamil Nadu — https://tnreginet.gov.in
• Maharashtra — https://igrmaharashtra.gov.in (eSearch)
• Andhra Pradesh — https://registration.ap.gov.in
• Telangana — https://registration.telangana.gov.in
• Delhi — https://doris.delhigovt.nic.in

Note the SR office name + full postal address. That is your PIO's address.

In every state, the Sub-Registrar of the office is the default PIO. Designation alone is enough.

The Public Information Officer
(Sub-Registrar)
Office of the Sub-Registrar, [SRO name]
[address] - [PIN]

• State offices: Rs 10 in most states; a few charge Rs 20-25. Modes: court-fee stamp (KA, TN, AP, TS, MH allow), cash at counter, e-challan, IPO. See state-wise fee calculator.
• BPL applicants: fee waived under §7(5). Attach BPL card.

[Your full name]
[Your address]
[Phone] · [Email]
[Date]

To,
The Public Information Officer
(Sub-Registrar)
Office of the Sub-Registrar, [SRO name]
[full address]

Subject: RTI application under §6(1), RTI Act 2005 — status of
Encumbrance Certificate application

Sir/Madam,

I have applied for an Encumbrance Certificate (EC) for the property
described below. I request the following information under §6(1) of
the Right to Information Act, 2005:

EC application details:
  Online portal application no.: [Kaveri / TNREGINET / IGR ref no.]
  Date of online application: [DD-MM-YYYY]
  Fee paid: Rs [amount] vide [transaction ID / e-challan no.]
  Period requested: [from year] to [to year]

Property details:
  Survey / Khata / Plot No.: [number]
  Door / Flat No.: [if any]
  Village / Locality / Ward: [name]
  Sub-Registrar's Sub-District: [name]
  District: [name]

Information sought:

1. Current status of the EC application, in writing.
2. If pending, the specific reason — including any **register volume
   non-availability**, **page index missing**, **fee deficiency**,
   **survey/khasra mismatch**, or **encumbrance found requiring
   clarification**.
3. The name and designation of the **dealing assistant / clerk** and
   the **section officer** currently handling the file.
4. The date on which the file was last moved, action taken, and next step.
5. A copy of any internal noting, deficiency memo, or query.
6. If a register volume is unavailable for inspection, the volume number,
   the reason for unavailability, and the expected date of restoration.
7. The expected date of disposal under the [State] Right to Service Act
   (typically 30 days).

Fee: I enclose [court fee stamp / IPO / cash receipt] for Rs [amount].

I declare that I am a citizen of India.

Thank you,

[Signature]
[Name]

Registered Post with Acknowledgement Due gives you tracking + proof of delivery. The 30-day clock starts the day the office receives it (date on AD card). You can also hand-deliver to the dak section and ask for a stamped acknowledgement on a duplicate copy.

• Day 30: Reply due.
• Day 31 onwards: §7(2) deemed refusal. File a free First Appeal — do not restart with a fresh RTI.

The FAA for an SR office is the District Sub-Registrar (DSR) / Joint District Registrar of the district. The Inspector General of Registration (IGR) of the state sits one rung above and handles systemic issues.

To,
The First Appellate Authority
(District Sub-Registrar / Joint District Registrar)
[Office and address]

Subject: First Appeal under §19(1), RTI Act 2005

I filed an RTI dated [date] (acknowledged on [AD date]) at the Sub-
Registrar's office, [SRO]. The 30-day reply window under §7(1) ended
on [day 30]. I have received [no reply / a vague reply].

I therefore file this First Appeal under §19(1) and request that the
FAA direct the PIO to furnish the information sought, and pass orders
under §20 for the deemed refusal.

Enclosures: (a) copy of original RTI, (b) postal AD, (c) PIO reply if any.

[Signature]

If the FAA fails in 45 days (§19(6)), file a Second Appeal under §19(3) to the State Information Commission of your state.

1. “EC issued on [date], available for download on portal.” Done.
2. “Volume [no.] under physical inspection at [court/tribunal]; manual extraction in progress; expected by [date].” Wait it out — this is what unblocked Lakshmi.
3. “Encumbrance found — Mortgage Deed No. _ dated _ in favour of [bank]. Requires applicant clarification.” Get a release deed from the bank and re-apply.
4. “Application rejected — survey number does not match the registered property index. Re-apply with correct number.” Refile.
5. “Pre-1990 records illegible; certified microfilm reading scheduled for [date].” Wait or apply for a manually-typed extract under Rule.

• “EC disclosure is third-party — §11 notice required.” Your own EC is not third-party information. Aditya Bandopadhyay (2011) 8 SCC 497 and §57 of the Indian Registration Act 1908 (right of any person to inspect registers + obtain certified copies) directly cover this. Cite both.
• “Information is held in fiduciary capacity for the previous owner — §8(1)(e).” Indian Registration Act §57 makes registers public records. The fiduciary exemption does not apply to a public register.
• “Personal information of officer — §8(1)(j).” Names of public servants on duty are not personal information. Subhash Chandra Agrawal v. CPIO and Namit Sharma v. UoI (2013) 1 SCC 745.
• “Approach Kaveri / TNREGINET helpline first.” RTI is a parallel statutory right; the PIO must accept under §6(1).

1. §7(1) — 30 days: PIO replies.
2. §7(2) deemed refusal — Day 31: First Appeal under §19(1) to DSR / IGR.
3. §19(6) — 45 days: FAA must decide.
4. §19(3) — 90 days from FAA order: Second Appeal to State Information Commission.
5. §20 penalty: Up to Rs 25,000 on the PIO + disciplinary action.

• RTI in 12 simple steps — start here
• Property mutation stuck at the tehsildar? RTI guide
• Sub-Registrar over-charged stamp duty? RTI + refund
• Property tax wrongly assessed? RTI route
• All Indian helplines (Kaveri, TNREGINET, IGR)
• RTI forms + state-wise fees

Last reviewed: 26 April 2026 by RTI Wiki editorial team. If you spot an error or an out-of-date phone/address, please post on the Q&A forum or write to admin@bighelpers.in.