Public toilet broken / unhygienic — RTI to municipal Sanitation

Public toilet broken / unhygienic — RTI to municipal Sanitation — RTI Wiki

Direct answer. File RTI to Municipal Sanitation Officer. Ask toilet location register, maintenance contract, last cleaning audit, complaint-action register.

  • Swachh Bharat Mission — public toilet mandate.
  • Municipal Acts.
  • Sulabh-style PPP guidelines.

5 questions to ask

  1. Toilet location register.
  2. Maintenance contract.
  3. Last cleaning audit.
  4. Complaint register.
  5. Projected resolution.

Template

To: The Public Information Officer, Municipal Sanitation Officer
Subject: Application under §6 RTI Act 2005 — Public toilet maintenance

Public toilet at [..] is broken/unhygienic. Please furnish: (1) location register, (2) contract, (3) cleaning audit, (4) complaint register, (5) projected resolution.

Fee: Rs.10 by IPO/cash.

Common mistakes

  • Filing without toilet ID/location pin.
  • Not citing SBM star-rating of the city.

Case law anchors

  • CIC/MoUD/A/2018/000345 — sanitation records disclosable.
  • Right to Sanitation jurisprudence (HC orders).

Pro tips

  • Use Swachhata app for parallel grievance.
  • Pair with SBM grievance.

FAQ

  • Q: Pay-and-use vs free? Many states have free for women — RTI for fee policy.
  • Q: Disabled-accessible? Mandatory under Disabilities Act — RTI for compliance.

Sources

  1. Swachh Bharat Mission. Municipal Acts. Disabilities Act 2016.

Last reviewed: 25 April 2026.

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