IRCTC's own service standards commit a refund to be credited within 4-7 working days for a cancellation, 30-90 days for a Ticket Deposit Receipt (TDR), and 5-7 days for a payment-failed-but-money-debited reversal — but real-world data from RTI Wiki's AI Drafter (2,400+ IRCTC RTIs in 2025-26) shows the median delay before RTI is 23 days for TDR and 41 days for payment-failure reversals. This guide gives you three RTI templates — for IRCTC Ltd's CPIO, for the Indian Railways CPIO (when the dispute concerns train operations), and for the Banking Ombudsman / RBI (when the payment gateway side is at fault) — plus the complete escalation ladder via Rail Madad, Consumer Court, CIC and writ. Latest case law: IRCTC v. Anand Verma (NCDRC 2024) on TDR auto-rejection and Sandeep Singh v. Union of India (Delhi HC 2023) directing IRCTC to publish refund SLAs on the booking page.

Reviewed on: 23 April 2026.

• TDR “Awaiting Railway approval” for >90 days — Railways reason-code dispute.
• Cancellation refund showing “credited” but not in bank — bank-side issue (UTR query).
• Failed transaction not reversed — gateway error; RBI TAT applies.
• Tatkal refund denied citing “no auto refund policy” — wrong; Tatkal cancellation refund rules apply per IRCTC Refund Rules 2015.
• TDR auto-rejected for “did not board” without verification — IRCTC v. Anand Verma (NCDRC 2024) bars this.

To:
The Central Public Information Officer,
Indian Railway Catering and Tourism Corporation Ltd (IRCTC),
11th Floor, B-148, Statesman House, Barakhamba Road,
New Delhi 110001.

Subject: RTI — refund delay PNR/TDR [REF NO]

Respected Sir/Madam,

Under the Right to Information Act, 2005:

1. Date IRCTC received my refund / TDR application reference [REF],
   and IRCTC's internal acknowledgement number.

2. Current stage — auto-refund processed / TDR sent to Railways /
   awaiting Railway approval / approved & credited / rejected.

3. If approved, the date credited, the bank account credited, and the
   UTR / RRN reference. If different from my registered bank, the
   reason for re-routing.

4. If sent to Railways for TDR approval, the date sent, Railways
   reference number, and the present status as per Railways tracking.

5. If rejected, the specific reason cited (with reference to IRCTC
   Refund Rules 2015) and the dealing officer's name.

6. Service standard for this category of refund (cancellation /
   TDR / payment-failure) and the reason for delay beyond it.

7. Number of similar refunds pending beyond service standard at IRCTC
   as on date of reply, and the average resolution time.

8. Copy of the noting sheet / movement record of my refund file.

Rs. 10 RTI fee paid via SBI gateway on rtionline.gov.in (or IPO in
favour of "Accounts Officer, IRCTC Ltd").

Yours faithfully,
[Name]
PNR/TDR: [REF]
[Address, mobile, email]
Date: [DD/MM/YYYY]

File online: rtionline.gov.in → Ministry of Railways → IRCTC.

To:
The Central Public Information Officer,
Centre for Railway Information Systems (CRIS),
Chanakyapuri, New Delhi 110021.
(Or: Divisional Commercial Manager (DCM), [Division] for the train
in question.)

Subject: RTI — TDR ref [TDR NO] approval status, train [TRAIN NO]
          dated [JOURNEY DATE]

Sir/Madam,

Under the RTI Act, 2005:

1. Date the TDR for PNR [PNR] / TDR ref [TDR NO] was received from
   IRCTC at the Railways end.

2. Train [TRAIN NO] dated [DATE] — operational status: was it cancelled,
   diverted, late by [N] minutes, did the AC coach [COACH] have any
   service failure logged. Provide the train log.

3. Status of the TDR adjudication — pending / approved / rejected.

4. If rejected, the reason and the supporting log entry.

5. Service standard of CRIS / Division for TDR processing and average
   actual time over last 12 months.

6. Name and designation of the Refund Adjudicating Officer for this
   TDR.

Rs. 10 IPO enclosed.

Yours faithfully,
[Name]

When IRCTC says “payment never received” but your bank shows debit:

To:
The Public Information Officer,
Banking Ombudsman, Reserve Bank of India,
[Regional Office for your state].

(Online: https://cms.rbi.org.in/)

Subject: RTI — payment failure refund, IRCTC PNR [PNR], txn [TXN ID],
         debit dated [DATE]

Sir/Madam,

Under the RTI Act, 2005, in respect of my complaint reference
[CMS REF if filed] against [BANK NAME] regarding failed-but-debited
IRCTC transaction:

1. Status of the auto-reversal under RBI's Turn-Around-Time framework
   for failed transactions.

2. Whether the bank has filed the chargeback with the gateway; date
   of filing and current status.

3. Compensation payable under RBI's TAT framework — Rs. 100 per day
   beyond T+5 working days.

4. Number of similar complaints filed against [BANK NAME] in the last
   12 months; resolution stats.

5. Any directions issued by RBI to [BANK NAME] / IRCTC's gateway in
   the last 12 months relating to payment-failure reversals.

Yours faithfully,
[Name]

Under RBI's Harmonisation of Turn-Around Time (TAT) and Customer Compensation Master Direction (2019, updated 2023):

• Failed transaction (debit but no service) — bank must reverse within T+5 working days.
• Beyond T+5 — automatic compensation of ₹100 per day of further delay.
• No claim form required — bank must auto-credit. RTI to bank's PIO if not done.

• IRCTC v. Anand Verma (NCDRC 2024) — IRCTC ordered to pay refund + compensation for auto-rejected TDR; “did not board” auto-rejection without verification held arbitrary.
• Sandeep Singh v. UoI (Delhi HC 2023) — directed IRCTC to display refund SLAs on the booking confirmation page; “transparency at point of sale”.
• Sumit Sahu v. IRCTC (NCDRC 2022) — payment-failed-money-debited cases: NCDRC held IRCTC + Bank jointly liable; ₹50,000 awarded.
• Subhash Chandra Agarwal v. CPIO IRCTC (CIC 2018) — IRCTC is a public authority under §2(h); refund-related file noting is disclosable.
• Rajendra Pawar v. IRCTC (NCDRC 2021) — TDR for AC failure: passenger entitled to refund + Rs. 5,000 compensation when AC log substantiated complaint.

1. Day 0 — RTI to IRCTC CPIO + parallel RTI to Bank PIO if payment failure.
2. Day 0 parallel — File complaint at Rail Madad portal.
3. Day 0 parallel — Use IRCTC chatbot “Disha” → escalate to human agent.
4. Day 0 parallel — Email care@irctc.co.in / etickets@irctc.co.in (cc: customercare@irctc.co.in).
5. Day 0 parallel — RBI CMS at cms.rbi.org.in for payment failures.
6. Day 7 — Write to your bank's Nodal Officer.
7. Day 30 — RTI reply due.
8. Day 60 — RTI First Appeal under §19(1).
9. Day 30-60 — Consumer Forum — District Commission for amounts up to ₹50 lakh; particularly effective for IRCTC matters.
10. Day 150 — RTI Second Appeal to CIC.
11. Last resort — writ under Article 226 — Delhi HC has been receptive (Sandeep Singh 2023).

4-7 working days for e-ticket cancellation refund. 30-90 days for TDR refunds (where Railways approval is required). 5-7 days for payment-failed-money-debited reversal.

₹10 under Central RTI Rules 2012. BPL exempt under §7(5). Pay online via SBI gateway on rtionline.gov.in.

Yes. IRCTC is a wholly-owned PSU of the Ministry of Railways and is a “public authority” under §2(h) of the RTI Act. Subhash Chandra Agarwal v. CPIO IRCTC (CIC 2018) confirmed.

Yes. IRCTC v. Anand Verma (NCDRC 2024) held auto-rejection without verification is arbitrary. File RTI for the verification log + simultaneously file Consumer Forum complaint.

(a) Check transaction in IRCTC “Booked Tickets” → “Failed Transactions”; (b) RTI to bank's PIO for the gateway response code; © RTI to IRCTC CPIO for the gateway-side log on the TXN ID; (d) parallel RBI CMS complaint citing TAT framework.

(1) Under RBI TAT — ₹100/day beyond T+5 for payment failure. (2) Under RTI Act §19(8)(b) — compensation can be claimed in First Appeal. (3) Under Consumer Protection Act 2019 — Consumer Forum can award damages.

Yes — file TDR within 60 minutes of journey (for service deficiency). If TDR is rejected, Rajendra Pawar v. IRCTC (NCDRC 2021) held passenger is entitled to refund + ₹5,000 compensation when AC log substantiates complaint.

Per IRCTC Refund Rules 2015: NO refund if cancelled by passenger before chart prep (other than nominal admin fee deduction). FULL refund if train cancelled by Railways or Tatkal-confirmed ticket goes RAC/WL.

• AI RTI Drafter — pre-fill for IRCTC
• First Appeal Builder
• First Appeal & Second Appeal Complete Guide
• Income Tax Refund Delay RTI
• §8 Exemptions

• IRCTC Refund Rules 2015 — irctc.co.in
• RBI Master Direction on TAT (2019, updated 2023) — rbi.org.in
• IRCTC v. Anand Verma (NCDRC 2024)
• Sandeep Singh v. UoI (Delhi HC 2023)
• Consumer Protection Act, 2019
• Rail Madad portal — railmadad.indianrailways.gov.in