This NPCI mapper migration ghost is the hidden reason behind millions of “subsidy linked but not received” complaints. The bank merger updated your account's IFSC but didn't update the NPCI Aadhaar Payment Bridge (APB) mapper — so all DBT credits (PAHAL, NREGS, scholarships, pension) silently fail. Only an RTI surfaces it.

You may have already tried calling 1906, the IOCL/HPCL/BPCL customer care, the distributor, or the SMS check (LPGID to 7715012345). These have their place. But:

• Helpline 1906: the agent can mark your call “resolved” with a copy-paste line. No reasoning. No deadline. No appeal.
• Distributor: has no visibility into the bank-side or NPCI-side issue. Will always blame “the company” or “the bank”.
• RTI: the PIO must give you a written reply with reasons within 30 days under §7(1) of the RTI Act 2005. If silent, you get a free First Appeal under §19(1) and then a Second Appeal to the Central Information Commission with penalties up to Rs 25,000 on the silent PIO under §20.

In short: helplines deflect. An RTI compels.

Your distributor's brand tells you the OMC:

• Indane = IOCL (Indian Oil Corporation Ltd) — most common, ~55% market share
• HP Gas = HPCL (Hindustan Petroleum Corporation Ltd)
• Bharatgas = BPCL (Bharat Petroleum Corporation Ltd)

The OMC is your primary PIO target.

• IOCL: https://iocl.com → “Distributor Locator” gives the Area Office (typically named “Indane Area Office, [city]”). Each Area Office covers 50-150 distributors across a few districts.
• HPCL: https://www.hindustanpetroleum.com → “Locate Us” → Area Office for LPG.
• BPCL: https://www.bharatpetroleum.in → “Distributor Locator” → Sales Area Office.

Note the full postal address. This is your primary RTI target.

For broader / policy questions, file a parallel RTI to:

The Public Information Officer
Ministry of Petroleum & Natural Gas (MoPNG)
Shastri Bhawan, Rafi Marg
New Delhi - 110001

• Indian Postal Order (IPO) for Rs 10, payable to “Indian Oil Corporation Limited” / “Hindustan Petroleum Corporation Limited” / “Bharat Petroleum Corporation Limited” (use the OMC's name; some accept “Pay & Accounts Officer, MoPNG”). Buy at any post office.
• DD for Rs 10 — allowed.
• Court fee stamp — only some states.
• PMUY (Ujjwala) and BPL beneficiaries are fee-exempt under §7(5) of the RTI Act. Attach a copy of your PMUY card or BPL ration card and write “Fee waiver claimed under §7(5) RTI Act — copy of PMUY card / BPL card enclosed.” This works — and most Ujjwala beneficiaries should use it.

[Your full name]
[Your address]
[Phone] | [Email if any]
[Date]

To,
The Public Information Officer
[Indian Oil Corporation Limited / HPCL / BPCL]
[Indane / HP Gas / Bharatgas] Area Office, [city]
[full postal address]

Subject: RTI application under §6(1), RTI Act 2005 — non-credit of LPG subsidy under PAHAL / PMUY for connection [LPG ID]

Sir/Madam,

I am a domestic LPG consumer registered under [PAHAL / PMUY-Ujjwala] scheme. I request the following information under §6(1) of the Right to Information Act, 2005, regarding the non-credit of subsidy on my refills:

LPG ID (17-digit consumer number): [LPG ID]
Name as per LPG record: [name]
Distributor: [distributor name]
OMC: [IOCL / HPCL / BPCL]
Connection type: [PMUY-Ujjwala / Domestic Subsidised / DBTL]
Aadhaar last 4 digits: XXXX-XXXX-[last 4]
Bank account last 4 digits: XXXX[last 4] at [bank name and branch]

Refill cylinders for which subsidy is missing:

|Date of refill|Cash memo / invoice no.|Subsidy amount expected (Rs)|
|[DD-MM-YYYY]|[number]|[amount]|
|[DD-MM-YYYY]|[number]|[amount]|
|[DD-MM-YYYY]|[number]|[amount]|

Information sought:

1. The current status of subsidy disbursement against each of the above refills, in writing — date of trigger from OMC system, NPCI APB transaction ID, and bank credit confirmation.
2. Whether the subsidy has been returned by the Aadhaar Payment Bridge (APB) of NPCI; if so, the date and exact NPCI return reason code (e.g., R03, R04, R09).
3. Whether my Aadhaar is correctly seeded with my LPG ID in the OMC's database, and the date of last verification.
4. Whether my bank account is correctly mapped in the NPCI Aadhaar Mapper as the active DBT-receiving account; if not, the last known mapper status.
5. The exact action required from me, if any, to release the pending subsidy — specific document, specific bank-side step, specific portal step.
6. The name and designation of the dealing official at the Area Office presently handling LPG-subsidy DBT issues for my district.
7. For PMUY beneficiaries: whether my PMUY status is currently active; if marked inactive or pending re-KYC, the date and reason.
8. A copy of any internal note / mapper-status report / bounce-back report related to my LPG ID for the period [from-month YYYY] to [to-month YYYY].

Fee: I enclose Indian Postal Order No. [number] dated [date] for Rs 10 in favour of [OMC name].

[OR — for PMUY/BPL applicants:]
Fee waiver: I claim exemption under §7(5) of the RTI Act 2005 as a PMUY-Ujjwala / BPL beneficiary. A copy of my [PMUY card / BPL ration card] is enclosed.

I declare that I am a citizen of India.

Thank you,

[Signature / thumb-impression with witness signature]
[Name]

• Speed Post with tracking is fast and cheap (Rs 47 typically) — track on https://www.indiapost.gov.in.
• Registered AD also works — Rs 40-60 with the signed pink card returning to you.
• Hand-delivery at the Area Office with a stamped duplicate also valid.

Keep the postal receipt — your dated proof.

The 30-day clock runs from the date the office receives your application.

• Day 30: Reply due.
• Day 31: §7(2) deemed refusal — file First Appeal.

Common reply patterns:

1. “NPCI mapper points to closed/migrated account — bank-side fix required” — visit your bank, request fresh Aadhaar seeding in the NPCI Aadhaar Mapper. Bank fills NACH-Mapper form. 7-10 days to take effect.
2. “Aadhaar de-linked from LPG ID” — re-link via mylpg.in or visit distributor with Aadhaar copy.
3. “Distributor punched delivery against wrong consumer ID” — distributor must reverse and re-punch; Area Office can compel.
4. “PMUY status pending re-KYC” — visit distributor with Aadhaar + bank passbook; re-KYC takes 7 days.
5. “Bounce-back R03 (account closed)“ — open a new account or revive the dormant one; update with bank.
6. “You are not eligible for subsidy under current PAHAL rules” — general (non-PMUY) consumers in many states get nominal/zero subsidy after FY22-23 deregulation. Subsidy still applies in full for PMUY.

The reply should specify which refills' subsidies are pending. Once the underlying issue (mapper, Aadhaar, KYC) is fixed, all pending arrears are credited together in one transaction within 7-21 days. There is no statutory interest on PAHAL arrears (unlike §244A for IT or §56 for GST), but the principal must be paid in full.

If only some refills are credited and others are silently dropped, file a fresh RTI for the dropped ones with the new mapper status reference.

The First Appellate Authority at OMCs is the Senior Manager (LPG-Sales) of the Area Office or the Chief Manager (LPG) of the State Office — one rank above the PIO. Check the OMC's “RTI” page on its website for the exact FAA designation.

To,
The First Appellate Authority
(Senior Manager, LPG-Sales / Chief Manager, LPG)
[OMC] [State] State Office
[address]

Subject: First Appeal under §19(1), RTI Act 2005

Sir/Madam,

I filed an RTI application dated [original date] (acknowledged by your office on [Speed Post / AD date]). The 30-day reply window under §7(1) ended on [day 30]. I have received [no reply / a vague reply not addressing my questions]. I therefore file a First Appeal under §19(1) of the RTI Act 2005.

I attach: (a) copy of the original RTI, (b) postal acknowledgement, (c) the PIO's reply if any.

I request that the FAA direct the PIO to provide the information sought, and pass any further orders the FAA deems fit including action under §20 for the deemed refusal.

[Signature]

If the FAA also fails (45-day cap under §19(6)), file a Second Appeal at the Central Information Commission (https://cic.gov.in) — fully online with VC hearings. The CIC has decided dozens of PAHAL/Ujjwala matters in citizens' favour; orders directing OMCs to pay arrears + impose §20 penalties are common where the PIO has been silent.

• “Bank-side issue, not OMC's responsibility — RTI not maintainable.” — Wrong. The OMC holds the disbursement record, the bounce-back reason, the NPCI mapper status copy, and the dealing official's name. All of these are within the OMC's PIO's possession. Cite §2(j) of the RTI Act (“information held by or under the control of the public authority”).
• “PMUY data is personal — exempt under §8(1)(j).” — Wrong. Your own PMUY data, on your own request, is fully disclosable. Aditya Bandopadhyay v. CBSE, (2011) 8 SCC 497.
• “Approach 1906 / mylpg.in first.” — There is no exhaustion-of-remedies bar under the RTI Act. The PIO must accept and answer.
• “Information available on mylpg.in dashboard.” — If it were, you wouldn't be filing the RTI. The PIO must answer in writing under §7(9) — information must be provided in the form requested unless it disproportionately diverts resources.

1. NPCI Aadhaar Mapper still pointing to old (merged/closed) bank account — bank-side fix.
2. Aadhaar de-linked from LPG ID — relink at mylpg.in or via distributor.
3. Distributor punched delivery against wrong consumer — Area Office can fix.
4. PMUY status awaiting re-KYC — distributor handles.
5. Bank account dormant or frozen — bank-side activation.
6. Mobile number in OMC database not matching mobile in bank/Aadhaar — update at distributor.
7. You're a general (non-PMUY) consumer — subsidy may legitimately be zero in your state post-deregulation; only PMUY gets Rs 300/cylinder up to 12 cylinders/year.

Q. How do I check status without filing RTI?
SMS LPGID (your 17-digit number) to 7715012345 for the latest subsidy status. OR login to https://mylpg.in with your registered mobile / LPG ID. If both say “linked” but money isn't coming — file the RTI.

Q. I'm a PMUY beneficiary. Is the subsidy still Rs 300/cylinder in 2026?
Yes — as per the latest MoPNG notification, PMUY beneficiaries receive Rs 300 per 14.2-kg cylinder for up to 12 refills per fiscal year. Beyond 12, no subsidy. General consumers get nominal/zero subsidy after FY22-23 deregulation.

Q. The distributor refuses to give me a printed bill. What do I do?
File a separate RTI to the same Area Office: “What is the procedure when a distributor refuses to issue a printed cash memo, and what action has been taken/can be taken under the LPG Distributorship Agreement?” The reply usually triggers an Area Office push to the distributor.

Q. I'm illiterate — can I file with thumb impression?
Yes. The RTI Act has no signature-only requirement. Thumb impression with a witness signature is fully valid. The PIO is also obligated under §6(1) to assist an applicant in reducing an oral request to writing if needed.

Q. My LPG connection is in my husband's name; can I file?
File in the name of the LPG connection-holder (your husband). If he is not literate / available, get him to sign and you handle the postal mechanics. Or escalate via authorisation letter.

• RTI in 12 simple steps — start here if this is your first RTI
• All government helpline numbers — every department, one page
• RTI forms + state-wise fees — exact format you need
• RTI for stuck income tax / TDS refund — sister guide
• RTI for stuck GST refund — sister guide for businesses
• AI RTI Drafter — fill this template online in 60 seconds

Last reviewed: 26 April 2026.