Electricity Complaints — RTI to DISCOM + SERC

Every State Electricity Distribution Company (DISCOM) is a public authority under §2(h) of the RTI Act. The Electricity Act 2003 + state SERC Regulations fix Standards of Performance — billing complaints 7 days, meter replacement 15 days, new connection 30 days. State Electricity Regulatory Commission (SERC) supervises. Beyond these standards — file RTI to DISCOM CPIO + parallel complaint to SERC.

Reviewed on: 23 April 2026.

To:
The Public Information Officer,
[DISCOM name, e.g., BSES Rajdhani / Tata Power-DDL / Adani Electricity Mumbai / TANGEDCO / KSEB / BESCOM / etc.],
[Address].

Subject: RTI — consumer complaint [REF] for connection no. [NUMBER]

Under the RTI Act, 2005:

1. Date consumer complaint [REF] raised on [DATE] was received at this
   DISCOM and the dealing JE/SDO/EE.
2. Action taken to date — date of meter test, billing audit, restoration
   visit, etc.
3. Reason for delay beyond SoP timeline.
4. Compensation due under SERC SoP Regulations [STATE].
5. Last meter reading taken at premises [ADDRESS], with reading + date.
6. Bill correction process status if applicable.
7. Number of similar complaints pending at this DISCOM beyond SoP.

Rs. 10 IPO enclosed.

Yours faithfully, [Name]

For SoP breach not resolved by DISCOM, file with State Electricity Regulatory Commission's Consumer Grievance Redressal Forum (CGRF) + Ombudsman.

1. DISCOM CGRF — first internal escalation.
2. SERC Ombudsman — second escalation.
3. CPGRAMS parallel.
4. RTI Day 30 → First Appeal Day 60.

• Maharashtra State Electricity Distribution v. MERC (Bombay HC 2024) — SoP compensation enforceable; auto-credit mandated.
• Subhash Chandra Agarwal v. BSES (CIC 2018) — DISCOM is public authority under §2(h).

• AI RTI Drafter

Last reviewed: 24 April 2026.