rti-for-water-supply-issue
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No water supply / contamination — RTI to Jal Board / municipal water dept

⚠️ DPDP Rules, 2025 (14 Nov 2025) amended Section 8(1)(j) of the RTI Act — public-interest override now under Section 8(2). Read the note →

· 2026/04/19 05:02

Direct answer. File RTI to your Jal Board / Municipal Water Department. Ask supply schedule, complaints register, source contamination test results, leakage repair status, alternative supply (tanker) records.

  • Constitution Article 21 (Right to Water) — judicially recognised.
  • State Municipal Acts — water supply duty.
  • Bureau of Indian Standards IS 10500:2012 — drinking water quality.
  • Citizen Charter — supply schedule SLA.

5 questions to ask

  1. Daily supply schedule for my zone.
  2. Complaints register entries for last 30 days.
  3. Latest contamination test reports.
  4. Leakage repair work-orders.
  5. Tanker supply records.

Template

To: The Public Information Officer, Jal Board / Water Department
Subject: Application under §6 RTI Act 2005 — Water supply non-delivery

My address [..] receives [no/contaminated/insufficient] water. Please furnish: (1) supply schedule, (2) complaint register, (3) contamination test, (4) leakage repair WOs, (5) tanker supply records.

Fee: Rs.10 by IPO/cash.

Common mistakes

  • Filing only at the local complaint cell — go to Engineer-in-Chief.
  • Not citing specific dates of non-supply.
  • Skipping the BIS quality test request.

Case law anchors

  • Subhash Kumar v. State of Bihar (1991) 1 SCC 598 — Article 21 includes clean water.
  • CIC/MoUD/A/2017/000234 — water-supply records disclosable.

Pro tips

  • Pair with municipal grievance app.
  • Photograph the meter/tap during complaint.

FAQ

  • Q: Society-wise vs individual? Society-wise complaint stronger; file collective RTI.
  • Q: Bottled-water reimbursement? Some states (e.g. Delhi) allow it under contamination — ask for policy.

Sources

  1. State Municipal Acts. BIS IS 10500:2012. Subhash Kumar (1991).

Last reviewed: 25 April 2026.

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