Direct answer. Once a first appeal under Section 19(1) reaches the FAA, the FAA must record the appeal, give a reasonable opportunity of hearing to both the appellant and the PIO, and pass a speaking order within 30 days (extendable to 45 days for written reasons). The FAA's powers under Section 19(8) include directing disclosure, applying severability, quashing fees, and ordering compensation. The FAA cannot impose a Section 20 penalty - only the Information Commission can. Canonical filing guide: first appeal under Section 19(1).
This is a short companion page on how the FAA decides the appeal once filed. For the filing guide (when, where, format, prayers), open the canonical page: first appeal under Section 19(1).
The FAA's office:
The FAA must give a reasonable opportunity of hearing to:
Most FAAs decide on the papers; some fix a date for an oral hearing. The hearing can be by video conferencing where the appellant requests it.
The FAA's order must:
A non-speaking “appeal dismissed” order is open to challenge in the second appeal as having been passed without due application of mind.
For the structure of a model speaking order, see the officer-side FAA guide and the speaking order template.
First appeal under Section 19(1) - the canonical guide for citizens filing the appeal. This page is a short companion on how the FAA decides.
No. Only the Information Commission can. The FAA can recommend.
The FAA must offer a reasonable opportunity of hearing. Most decide on the papers; an oral hearing is held where the appellant requests it or where the FAA wants to clarify a fact.
30 days, extendable to 45 with recorded reasons. After 45 days, the appellant can move directly to the Information Commission under Section 19(3).
The FAA decides on the basis of the record and the appellant's submissions. The PIO's silence is treated as confirmation of the appellant's facts.
Yes, under Section 19(8)(b), if the appellant proves loss or detriment.
The Act does not expressly say so, but FAAs have ordered refunds where Section 7(6) (free supply for delay) has triggered.
Move directly to the Information Commission under Section 19(3). The FAA's silence is a deemed dismissal.
Last reviewed: 9 May 2026.
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