RTI Application for IRCTC Refund Delay: Sample 2026

• Your e-ticket refund has not credited after IRCTC cancellation
• Your TDR has been filed but no decision in 60 days
• The refund is shown 'in process' indefinitely on the IRCTC dashboard
• You want the zonal railway response on the TDR

• If the booking was through a third-party agent (chase the agent first; IRCTC may direct you to the agent's records)
• If you have not filed cancellation or TDR within the time-window prescribed
• If you want the PIO to grant refund through RTI (RTI gives records, not refund)

To,
The Public Information Officer
Indian Railway Catering and Tourism Corporation Ltd (IRCTC)
or Public Information Officer
[Concerned Zonal Railway, where TDR was filed]
[Full Address, Pin Code]

Sub: Request for information under Section 6(1) of the RTI Act, 2005,
     regarding pending refund of railway ticket booked through IRCTC.

Sir / Madam,

I had booked an e-ticket through the IRCTC website. Refund has not
been credited within the prescribed time-frame. Particulars of the
booking are below.

Booking details:
  PNR number: ____________
  Booking date: ____________
  Train number and name: ____________
  Date of journey: ____________
  Source and destination: ____________
  Amount paid: ____________
  Mode of payment: ____________
  TDR / cancellation reference: ____________
  Date of TDR / cancellation filing: ____________

Information sought:

[1] Current status of refund against PNR ____________ and TDR
    reference ____________.

[2] Certified copy of the Ticket Deposit Receipt (TDR) processing
    note and any internal correspondence with the zonal railway.

[3] Time-frame in the IRCTC and Indian Railways refund rules for
    such refund and reasons in writing for delay beyond that
    time-frame.

[4] Mode of refund and the bank or wallet through which credit
    will be effected.

[5] Names, designations and office addresses of officers handling
    refund processing in IRCTC and the relevant zonal railway.

[6] Names of officers whose assistance is sought by the PIO under
    Section 5(4) of the RTI Act.

Application fee of Rs 10 is enclosed in the form of Indian Postal
Order. Please send the information to the address below.

Yours faithfully,
[Signature]
[Name, PNR, address]
[Phone, email]
[Date]

[Date]
To,
The First Appellate Authority
[Public Authority Name]
[Address]

Sub: First appeal under Section 19(1) of the RTI Act, 2005, against
     the order of the PIO dated [____] / against deemed refusal
     under Section 7(2), in respect of my RTI dated [____].

Sir / Madam,

1. I had filed an RTI application dated [____] seeking the
   information described in the enclosure (Annexure A).
2. The PIO has [refused / not replied / partly replied] vide letter
   dated [____]. The reply does not satisfy the requirements of
   Sections 7(8) and 8 of the RTI Act, 2005, for the reasons set
   out below.
3. Grounds of appeal:
   (a) The reply does not record reasons for refusal, contrary to
       Section 7(8) and Section 19(5).
   (b) The PIO has not applied Section 8(2) public-interest
       balancing.
   (c) Severable parts under Section 10 have not been supplied.
   (d) [add specific factual grounds].
4. Prayer: I pray that the FAA may be pleased to direct the PIO to
   supply the information sought, free of cost under Section 7(6),
   and to record findings on PIO conduct.

Yours faithfully,
[Name and signature]
[Address, phone, email]

Yes. IRCTC is a public-sector undertaking, substantially financed and controlled by the Government of India, and is a public authority under Section 2(h).

If the cancellation is automatic (chart not prepared, train cancelled), with IRCTC. If the refund hinges on station endorsement (TDR with reasons like 'AC not working'), file with both: IRCTC and the zonal railway divisional PIO.

Yes for your own PNR. Other passengers' data is restricted under Section 8(1)(j).

• Guide for RTI applicants
• All sample RTI applications
• AI RTI Drafter
• PIO RTI Reply Guide
• FAA guide
• PIO reply after DPDP Rules 2025
• RTI for complaint status
• Section 7 reply timelines

1. The Right to Information Act, 2005 (Sections 6, 7, 8, 10, 11, 19)
2. The Right to Information (Regulation of Fee and Cost) Rules, 2012
3. The Digital Personal Data Protection Act, 2023, Section 44(3)
4. IRCTC official website, https://irctc.co.in
5. Indian Railways Refund Rules, https://indianrail.gov.in
6. Ministry of Railways, https://indianrailways.gov.in
7. Central Information Commission orders on IRCTC refund at https://cic.gov.in

Last reviewed: 9 May 2026. Sources verified: statutory references and portal links cross-checked on 9 May 2026.