RTI Application for Income Tax Refund

Include the following in your RTI Application

Following are the details of my Income Tax refund claim:

PAN number : _

Financial Year : _

Ward/Circle No : _

Refund Amount : _

As of date, I have not received my refund.

Question:

Please provide the abstract from the file which state the reason for the delay
Who are the concerned officials responsible for issuing the refund claim at the time of my application
If the refund process is online, which agency has caused the delay