• Phone: 011-24010690
• Address: NIC Helpdesk, North Block, New Delhi
• Email: rtionline@nic.in
• Hours: 24×7 portal · helpline Mon-Fri 9:30am-6pm

Wait 24h for auto-refund. If not received, email with bank statement screenshot.

Email helpdesk with name + email + approximate filing date. Recovery in 2-3 days.

PIO may not have logged action. File §6(3) reminder OR escalate to first appeal.

Try alternate mobile. Persistent issue: switch to postal RTI temporarily.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

• All 30 helplines + grievance routes
• AI RTI Drafter — auto-fills PIO
• All state RTI portals
• Full RTI Playbook

Last reviewed: 25 April 2026.