1. Get your UAN from your salary slip OR ask HR. UAN is 12 digits.
2. Visit unifiedportal-mem.epfindia.gov.in and click Activate UAN (one-time, requires Aadhaar OTP).
3. Log in to passbook.epfindia.gov.in with UAN + password.
4. Click View Passbook for your PF account (multiple if you switched jobs). Each entry shows month, employer contribution, employee contribution, balance.
5. For claim status: go back to main portal → Online Services → Track Claim Status. You see Form-19 (final settlement), Form-10C (pension withdrawal), Form-31 (advance) status.
6. Download passbook PDF for records (top right of passbook view).

What we hear from RTI Wiki users: Ramesh, a 39-year-old IT employee from Bengaluru, switched jobs in 2024 and noticed his old PF account was not transferring. His Form-13 transfer claim sat at “Under Process” for 47 days. He filed an RTI under §6 to the EPFO Regional Office Bengaluru asking (a) date of receipt of Form-13, (b) officer-in-charge, © reason for delay beyond 20-day SLA, (d) projected disposal date. Reply in 28 days revealed the file was held up by missing employer attestation. He chased his old HR; transfer completed in 11 days.

• UAN not Aadhaar-seeded — most common; without seeding, EPFO holds claims indefinitely. Fix: log in → Manage → KYC → upload Aadhaar.
• Bank account name mismatch with EPFO records (e.g., Aadhaar has full name, bank has initials). Fix: Manage → KYC → Bank → re-upload + re-verify.
• Employer not attested Form-13/Form-19 — EPFO can't process without employer signature. Fix: chase HR; if employer is defunct, file Form-19 directly with affidavit.
• Mobile not registered with UAN — OTPs fail, claim cannot be submitted. Fix: Manage → Contact Details → update.
• Old claim is “Available for online claim” but blocked by missing exit date — employer hasn't marked your exit. Fix: ask HR to update via Employer Portal; if no response, file RTI.
• PAN not linked when claim amount > Rs. 50,000 — TDS deduction kicks in but PAN missing. Fix: link PAN under Manage → KYC.
• Wrong claim form filed — used Form-19 when Form-31 (advance) was needed. Fix: cancel + re-file correct form.

• Missed call to 9966044425 is the fastest way to know your latest balance — no login needed, instant SMS reply.
• Use the Umang app for Aadhaar-OTP-based claims (no employer signature needed for UAN-Aadhaar-Bank-PAN-linked accounts).
• If your old employer is uncooperative, file Form-19 with Form-19 (UAN) + cancelled cheque + Aadhaar + PAN + 1-page declaration directly with EPFO regional office. Aadhaar OTP authenticates.
• Check passbook weekly during the 1st year of a new job — many employers deposit PF irregularly; catching short-credits early is easier.
• For pension (Form-10C) after 10 years of service, you can either withdraw or convert to scheme certificate (preserves continuity) — most don't know the certificate option.

EPFO toll-free: 1800-118-005 (English/Hindi/regional) · email: employeefeedback@epfindia.gov.in · Twitter: @socialepfo · Umang app helpdesk: 1800-11-1166

The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.

File an RTI to: EPFO Regional PIO (your jurisdiction)

Ask these 5 questions:

1. date Form-XX was received
2. officer currently holding the file
3. reason for delay beyond 20-day SLA
4. whether KYC issues flagged
5. projected disposal date

→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.

→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.

→ For deeper case-law on this scenario: Read the full RTI guide for pension delay.

• Q: How long does an EPF claim take? — 20 working days per EPFO SLA. In practice, fully-Aadhaar-linked claims via Umang process in 7-10 days; non-linked claims take 30-60 days.
• Q: What if my UAN is not active? — Activate at unifiedportal-mem.epfindia.gov.in with mobile OTP. If you don't know your UAN, ask HR or check any salary slip — it's 12 digits.
• Q: Can I withdraw EPF without resigning? — Yes, partial advances under specific heads — illness, education, marriage, home purchase, etc. Use Form-31 via Umang. Limits vary by reason.
• Q: Why is TDS deducted on my EPF claim? — TDS @10% (with PAN) or 30% (without PAN) applies if continuous service is < 5 years and amount > Rs. 50,000.
• Q: My pension contribution is showing zero, why? — EPS pension contribution caps at Rs. 1,250/month (8.33% of Rs. 15,000 ceiling). For higher-wage employees, employer contributes only this fixed amount unless joint option is exercised.

To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.

• If status is normal → wait the published SLA, then download/use your document
• If status is delayed → click 🪄 AI RTI Drafter now; complete §6 application in 60 seconds
• If status is rejected → demand reasons under §4(1)(d) RTI Act; appeal/represent
• For state-specific guidance → see state-by-state guide

• 🪄 AI RTI Drafter — type problem, get §6 application
• 🎤 AwaazRTI — voice-to-RTI in 11 Indian languages
• 🔮 Outcome Predictor — score your draft's win-likelihood
• ⚖️ First Appeal Generator — §19(1) draft on Day 31
• 📬 PIO Reply Checker — analyse evasive replies
• 📅 Timeline Calculator — track 30-day window
• 💰 Fee Calculator — state-wise fees
• 🔍 RTI Research — AI Q&A from this site

• Master guide: Full RTI for pension delay
• State-by-state: Pick your state
• Citizen RTI playbook: All 100+ scenarios
• The RTI Act 2005: Complete guide
• All status-check guides: All 25 status-check pages

• RTI Act 2005 §§6, 7, 19
• Official portal (linked in Quick Facts)
• Statute referenced in Quick Facts

Last reviewed: 25 April 2026.