EPFO helpline 14470 / 1800-118-005 — full guide (2026)

• Phone: 14470 (toll-free)
• Address: EPFO HQ: Bhavishya Nidhi Bhawan, 14 Bhikaiji Cama Place, New Delhi 110066
• Email: [email protected]
• Hours: 24×7 IVR · agents Mon-Sat 9:15am-5:45pm

Statutory disposal 20 days. File EPFiGMS grievance + RTI parallel.

Visit nearest EPFO office with Aadhaar + PAN + bank passbook.

EPS pension under different formula post-2014. Demand calculation sheet via RTI.

Use Form 13 transfer claim. Track via UAN portal.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

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Last reviewed: 25 April 2026.