helplines:dopt-rti-helpdesk
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%%DoPT%% RTI Helpdesk — Government of India (2026)

Quick contact: 011-24010690

Hours: Mon-Fri 9:30am-6pm IST

Website: dopt.gov.in

Email: rti-doppt@nic.in

Contact details

  • Phone: 011-24010690
  • Address: North Block, New Delhi 110001
  • Email: rti-doppt@nic.in
  • Hours: Mon-Fri 9:30am-6pm IST

When to call

RTI Online portal queries

Issues with rtionline.gov.in filing, payment, tracking.

Central PIO designation queries

Which department, which PIO for your subject?

§4 proactive disclosure compliance

Complaint about ministries not publishing 17 categories.

General %%DoPT%%-administered RTI policy queries

Notifications, circulars, model rules.

If the helpline does not resolve — file an RTI

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

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helplines/dopt-rti-helpdesk.txt · Last modified: by 127.0.0.1

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