helplines:cic-helpline
Table of Contents
Central Information Commission (CIC) helpline + contact (2026)
Contact details
- Phone: 011-26183053
- Address: Old JNU Campus, August Kranti Marg, New Delhi 110067
- Email: cic@nic.in
- Hours: Mon-Fri 10am-6pm IST
When to call
Second appeal under §19(3)
Within 90 days of FAA decision OR expiry of 30/45-day FAA timeline. Free.
Penalty complaint under §20
Against PIO for unjustified delay/denial. Up to Rs 25,000.
§18 complaint
Against public authority for not designating PIO / not providing reasonable assistance.
Suo-moto cases
CIC can take cognizance of systemic non-compliance.
If the helpline does not resolve — file an RTI
Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
1. Status of my complaint / application no. _____ dated _____ as on date. 2. Name + designation of the officer assigned to my file. 3. Reasons for delay beyond the statutory timeline. 4. Copy of any noting / movement of my file in the past 30 days. 5. Likely date of resolution.
Auto-fill the PIO + your case: Open the RTI Drafter →
Related
Last reviewed: 25 April 2026.
Was this helpful?
— views
Thanks for the signal.
helplines/cic-helpline.txt · Last modified: by 127.0.0.1

