• Phone: 9540613360 (DARPG) · pgportal.gov.in (primary)
• Address: Department of AR&PG, Sardar Patel Bhavan, New Delhi
• Email: cpgrams-darpg@nic.in
• Hours: 24×7 portal · helpline Mon-Fri

CPGRAMS for “fix my problem”. RTI for “give me information”. Different tools.

21 days (most ministries). 30 days for complex.

Re-open ticket within 30 days. Cite reasons.

You can file BOTH in parallel — they don't exclude each other.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

• All 30 helplines + grievance routes
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• All state RTI portals
• Full RTI Playbook

Last reviewed: 25 April 2026.