IRCTC v. Anand Verma (National Consumer Disputes Redressal Commission, 2024-05-22) CC/2023/450 is a ruling on the Right to Information Act, 2005 — Section Consumer Protection Act. TDR auto-rejection without verification is arbitrary. Auto-rejection of a Ticket Deposit Receipt (TDR) by IRCTC without independent verification of the cited ground (e.g., 'did not board') is arbitrary and constitutes deficiency in service under the Consumer Protection Act 2019.

TDR auto-rejection without verification is arbitrary.

Auto-rejection of a Ticket Deposit Receipt (TDR) by IRCTC without independent verification of the cited ground (e.g., 'did not board') is arbitrary and constitutes deficiency in service under the Consumer Protection Act 2019. Refund + reasonable compensation directed.

• Section Consumer Protection Act

Consumer Forum jurisdiction over IRCTC service deficiency; refund + compensation.

• Citation: CC/2023/450
• Court: National Consumer Disputes Redressal Commission
• Date: 2024-05-22
• Outcome: allowed
• Reporter / Cause-list: CC/2023/450

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Last reviewed: 23 April 2026.