Quick Reply: Start with a status check. If the status is fine but the money has not arrived, or your name is missing from the list, move to the fix guides below.
Direct answer. PMAY runs as two separate schemes with two separate portals — PMAY-G (rural, pmayg.dord.gov.in) and PMAY-U 2.0 (urban, pmaymis.gov.in). Almost every stuck case comes down to knowing which one you are in, then reading the right status screen. Find your situation below.
Start here. Which portal you use depends on whether your application is rural or urban.
A status that says sanctioned but no instalment, or a name that has disappeared from a list, is a records problem — and records are exactly what an RTI can pull.
If a department has the record you need and will not hand it over, an RTI application is the route that forces the question. Start with the RTI application format, and if the reply does not come or does not answer, the first appeal is the next step.