• Phone: 14567 (toll-free, multilingual)
• Address: Ministry of Social Justice, Shastri Bhawan, New Delhi
• Email: elderline@socialjustice.gov.in
• Hours: 24×7

File at SDM under Maintenance & Welfare of Parents Act 2007. 1098 routes.

Senior Citizen Welfare Cell at District Social Welfare Officer.

NSAP: nsap.nic.in. State pension via Block Office.

108 ambulance. Ayushman Bharat 70+ now universal.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

• All 30 helplines + grievance routes
• AI RTI Drafter — auto-fills PIO
• All state RTI portals
• Full RTI Playbook

Last reviewed: 25 April 2026.