FASTag OneTag: switch bank, keep the sticker — citizen guide 2026

If your FASTag bank app is broken, your wallet is frozen, or you simply want another issuer, you no longer have to peel the sticker off the windshield and wait for a new tag in the post. From 17 September 2026, NHAI's OneTag portability service on the Rajmargyatra app lets you change the issuer bank while the same physical FASTag and the same tag ID stay on the vehicle.

Last reviewed: 18 September 2026 by Dr. Shrawan Kumar Pathak.

The Ministry of Road Transport and Highways published the citizen steps in PIB Release ID 2311392 on 17 September 2026. Follow them in this order. Do not start a second port while the first is open.

1. 1. Install or open Rajmargyatra. The official app is Rajmargyatra on Google Play and Rajmargyatra on the App Store. The web desk is rajmargyatra.nhai.gov.in.
2. 2. Log in and enter the vehicle registration number. The app checks whether that FASTag is eligible to port.
3. 3. Enter the six-digit Mobile Verification Code (MVC). Your current issuer bank sends it. Use the mobile number already linked to that FASTag.
4. 4. Choose a new issuer. Complete that bank's customer verification and wallet onboarding inside the same flow.
5. 5. Leave the sticker where it is. After a successful port, the existing FASTag ID linked to the registration number does not change. The same physical tag keeps working.
6. 6. Watch the old wallet close. The previous issuer closes that FASTag wallet and refunds the available balance, after applicable adjustments. The refund is not an automatic transfer into the new wallet.

① Check eligibility on the app. ② Take the MVC from the old bank. ③ Onboard the new issuer. ④ Keep the sticker. ⑤ Wait for the old-wallet refund.

This wiki does not host the government list. Use the official buttons.

OneTag is NHAI's FASTag portability service. It lets you change the bank or issuer that runs your FASTag wallet without buying or affixing a new RFID sticker. The physical tag and the tag ID stay. The old wallet is closed and refunded after adjustments. A six-month cooling period then applies.

A new FASTag is a fresh sticker, a fresh ID, a fresh KYC cycle and a period when the old tag must be closed so you are not charged twice. OneTag is the opposite: the windshield tag is treated as the vehicle's permanent radio identity, and only the issuer behind it changes.

NHAI's 17 September 2026 note lists the reason as consumer choice, plus lower cost from not printing and posting replacement tags. The same Rajmargyatra app already hosts the FASTag Annual Pass, the FASTag Local Pass and the highway helpline 1033.

If you still need a first FASTag, that is a different job. Use how to apply for FASTag.

PIB 2311392 is precise on this point. After a successful port:

• the previous issuer closes the existing FASTag wallet
• it refunds the available balance, after applicable adjustments
• the new issuer is the one you onboarded in step 4, with its own wallet

“Available balance” after adjustments is not the same as the last figure you saw in the old app. Pending plaza transactions, failed-lane retries and any contractual hold can still settle against the old wallet before the refund is calculated. Keep screenshots of:

• old-app balance on the day you start the port
• MVC SMS
• in-app success screen
• bank credit of the refund
• first toll SMS from the new issuer

If the refund does not land, complain first to the old issuer (it still holds the closing wallet), then to NHAI through Rajmargyatra's complaint desk or 1033, then to the RBI Integrated Ombudsman at cms.rbi.org.in after 30 days or a rejection. See the RBI Ombudsman 2026 guide.

PIB 2311392 states that an interoperable FASTag has a cooling period of 6 months before it can be ported again. Treat that as a hard wait, not a customer-service courtesy.

Port once, then live with that issuer for six months unless NHAI later publishes a shorter window. Do not start a second request because the first refund is slow. Two open requests are how tags get blacklisted. If the tag is already blacklisted, fix that first: FASTag blacklisted despite balance.

• You do not yet have a working FASTag. Apply for one instead.
• The vehicle RC and the FASTag name do not match. Get the KYC repaired first.
• A toll dispute or double deduction is still open on the old issuer. Close or document it, then port. See FASTag double deduction.
• You are inside six months of a previous port.
• Someone else is listed as the FASTag customer on a vehicle you just bought. Transfer the vehicle first, then ask the new issuer what OneTag will accept.

Screenshot the exact message. Then:

1. Confirm the FASTag is active on rajmargyatra.nhai.gov.in with the same RC.
2. Confirm the MVC mobile is the one on the issuer's KYC, not a new SIM.
3. Call 1033 and ask for the OneTag eligibility reason against that RC.
4. File a written complaint in the app. Note the ticket number.
5. If NHAI or the old issuer sits on the file, use the RTI below.

The National Highways Authority of India is a public authority under the National Highways Authority of India Act, 1988, read with Section 2(h) of the RTI Act, 2005. You are asking for the eligibility log and the refund file, not for another person's wallet.

File at rtionline.gov.in against the National Highways Authority of India. Fee ₹10. The PIO has 30 days under Section 7(1). If the record sits with IHMCL or the old issuer bank that is a public-sector bank, the PIO must transfer under Section 6(3) within 5 days.

To
The Central Public Information Officer
National Highways Authority of India
G-5 and 6, Sector 10, Dwarka
New Delhi 110075

Subject: Request under Section 6(1) of the RTI Act, 2005,
         OneTag FASTag portability for vehicle [RC NUMBER]

1. Please supply the eligibility result generated by the
   Rajmargyatra OneTag flow for vehicle registration
   [RC NUMBER] on [DATE], including the reason code if
   the request was refused.

2. Please supply the date and time the six-digit MVC was
   requested from the then issuer, and whether it was
   delivered.

3. If a port was completed, please supply the date the
   FASTag ID was mapped to the new issuer, and confirm
   that the physical tag ID did not change.

4. Please supply the closing balance of the previous
   issuer wallet, the list of adjustments, and the date
   and UTR of the refund.

5. Please state the officer and file number currently
   holding this OneTag request.

6. I am a citizen of India. I seek my own vehicle's
   record. If any part is exempt, apply Section 10 and
   release the rest.

Fee: Rs 10 paid on rtionline.gov.in.

Place:
Date:

Yours faithfully
[Name]
[Full postal address, PIN, mobile, email]

Draft it in the AI RTI Drafter. If there is no reply by day 31, file a first appeal under Section 19(1) with the First Appeal Builder. Track dates with the Timeline Tracker. For the method, use The RTI Playbook.

• Download Rajmargyatra from the official store links above, not a third-party APK.
• Photograph the FASTag already on the glass (no need to peel it).
• Screenshot today's old-app balance and last five toll SMS.
• Run the eligibility check with your RC.
• If you only wanted a cheaper annual highway pass, that is a different product: the FASTag Annual Pass on the same app.

No. PIB 2311392 says OneTag lets you change the issuer while retaining the existing FASTag affixed to the vehicle, so you do not need a new physical tag.

The existing FASTag ID linked to the registration number remains unchanged. The same sticker is what the plaza reader already knows.

The previous issuer closes that wallet and refunds the available balance after applicable adjustments. It does not automatically become the opening balance of the new wallet.

After six months. PIB 2311392 calls this the cooling period for an interoperable FASTag.

NHAI's Rajmargyatra app. The 17 September 2026 note does not list a bank-app shortcut as the official OneTag door.

FASTag Annual Pass, FASTag Local Pass, emergency helpline 1033, and other highway services named in the same PIB note.

Fix the blacklist first. A refused eligibility check is the likely result until the tag is live. Use the blacklist guide, then retry OneTag.

NHAI for the OneTag file. If the old issuer is a public-sector bank, you can also RTI that bank's PIO for the wallet-closure ledger. Private issuers are not public authorities; use their grievance cell and then the RBI Ombudsman.

• Ministry of Road Transport and Highways, "NHAI Rajmargyatra App Hosts OneTag FASTag Portability Service", 17 September 2026, PIB Release ID 2311392
• Rajmargyatra, National Highways Authority of India
• Rajmargyatra on Google Play (package com.nhai.rajmargyatra, published in NHAI's 3 August 2023 launch note)
• Rajmargyatra on the App Store
• nhai.gov.in
• National Highways Authority of India Act, 1988
• Right to Information Act, 2005, Sections 2(h), 6, 7, 10 and 19

• How to apply for FASTag
• FASTag Annual Pass
• FASTag blacklisted despite balance
• FASTag double deduction
• RBI Integrated Ombudsman Scheme 2026
• RTI Act, 2005
• The RTI Playbook

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