PM Surya Ghar Subsidy Status Check 2026: Why Is It Stuck and How to Fix It

PM Surya Ghar Status help desk scene

Reviewed on: 2026-06-19.

Direct answer. Log in to consumer.pmsuryaghar.gov.in with your registered mobile number and consumer number to see your application status. If your subsidy has not arrived, the blockage almost always sits at one of four checkpoints: pending DISCOM inspection, net meter not yet installed, DISCOM report not approved on the portal, or bank details not submitted or validated. Each has a specific fix.

Why Your Subsidy Has Not Come: The Four Checkpoints

The PM Surya Ghar: Muft Bijli Yojana, launched on 13 February 2024, provides Central Financial Assistance of Rs 30,000 per kWp for the first 2 kWp and Rs 18,000 per kWp for the third kWp, capped at 3 kWp. That works out to Rs 30,000 for a 1 kW system, Rs 60,000 for a 2 kW system, and Rs 78,000 for a 3 kW system. The subsidy travels through a nine-step official process. Every rupee that has not reached your account is stuck at one of the four chokepoints below.

Checkpoint 1: DISCOM has not conducted the physical inspection.

After your vendor installs the panels, your DISCOM must visit, carry out a checklist-based inspection, sign the net meter agreement, and approve a DISCOM Report on the National Portal. Until the DISCOM Report is digitally approved, the National Programme Implementation Agency (NPIA) cannot generate an e-token for your CFA. This is the most common delay, caused by inspection backlogs or vendors who do not book the DISCOM visit.

What to do: Call your DISCOM's nodal officer for rooftop solar. Contact details for all DISCOMs are at solarrooftop.pmsuryaghar.gov.in/Report/DiscomList/details. Keep a written record and raise a grievance if there is no response.

Checkpoint 2: Net meter not yet installed or not registered on the portal.

Your DISCOM installs the net meter after your panels are up. Until it is physically installed and the connection recorded, the DISCOM will not approve the DISCOM Report and your portal status stalls. Some DISCOMs run a separate net meter team from their inspection team.

What to do: Write to your DISCOM asking for the net meter installation date. If the vendor was supposed to coordinate this and has not, escalate directly to the DISCOM. Ask whether a separate net meter application is required under your DISCOM's local procedure.

Checkpoint 3: Your vendor has not updated the portal.

The DISCOM can only run its inspection after the vendor has uploaded plant details and photographs to the National Portal. If the vendor has been slow or has vanished, the portal stalls at an earlier stage even though your panels are physically working.

What to do: Log in and check whether the vendor has submitted plant details. The guidelines are explicit: you have full rights to update the portal yourself without relying on the vendor. If the entry is missing, serve the vendor a written notice. If they do not respond, file a grievance at solarrooftop.pmsuryaghar.gov.in/customer/apply/grievanceRedressal.

Checkpoint 4: Bank account details not submitted or not validated.

After the DISCOM Report is approved and the commissioning certificate is generated, you must submit bank account details and upload a cancelled cheque, bank e-statement, or passbook scan on the portal. The NPIA verifies the account, generates an e-token, and you redeem it by logging in. The CFA then transfers to your bank account (or loan account if you took a loan). Under the guidelines, CFA shall be processed within 15 days of the application meeting the specified requirements.

What to do: Check whether your bank details are marked as submitted and verified on the portal. If not submitted, do so immediately. If there is a mismatch, ensure the account name matches your name on the consumer number exactly. A stuck verification requires a grievance.

How to Check Your Application Status

Log in to consumer.pmsuryaghar.gov.in with your registered mobile number and DISCOM consumer number. Your dashboard shows each stage: registration, DISCOM feasibility, vendor selection, installation, net meter application, DISCOM inspection, commissioning certificate, bank details submission, and CFA disbursement. The stage that has not moved for several weeks is your chokepoint. For each stuck stage, the portal shows whether the pending action is yours, your vendor's, or the DISCOM's. Forgotten credentials can be reset via OTP on the login page.

Common Scenarios and What Each Means

Status shown on portal What it means What to do
Pending DISCOM Feasibility DISCOM has not yet approved your rooftop site Contact DISCOM rooftop solar desk
Pending Net Meter Application You or your vendor has not applied for net metering Submit net meter application to DISCOM
Pending DISCOM Inspection DISCOM has not visited yet Contact DISCOM nodal officer with your application number
Commissioning Certificate Awaited Inspection done but certificate not yet generated Follow up with DISCOM portal team
Pending Bank Details You have not uploaded account information Log in and submit bank details immediately
Pending NPIA Verification NPIA is verifying your bank account Wait up to 15 days; raise grievance if longer
e-Token Generated CFA ready to disburse Log in and redeem e-token

If Your Vendor Has Gone Silent

A vendor who has taken your advance but has not updated the portal, not arranged the inspection, or not applied for the net meter is blocking your subsidy entirely. The scheme guidelines are explicit: you have independent access to the National Portal and can update details yourself without relying on the vendor. If your vendor is unresponsive:

  • Log in and check what vendor-side tasks are pending; upload installation details yourself where possible.
  • File a complaint against the vendor on the portal's grievance section.
  • Contact your DISCOM directly. The DISCOM can inspect even if the vendor is absent, provided the system is physically installed.

The NPIA also verifies that your bank account is properly linked before transferring the CFA. A bank account Aadhaar seeding issue will block the transfer even after the e-token is generated.

What to Check If the Subsidy Was Supposed to Arrive but Did Not

If the portal shows your e-token as redeemed but the money has not arrived, check that your bank account number and IFSC on the portal match your bank's records exactly. This mirrors the DBT money not credited problem: a single wrong digit or an outdated IFSC causes the transfer to fail silently. If you took a loan, the CFA credits the loan account first. Check both. Also verify your Aadhaar status is active, as inactive or unlinked Aadhaar can block direct benefit transfers.

Raising a Grievance

If any stage has been stuck for more than 15-30 days, raise a grievance at solarrooftop.pmsuryaghar.gov.in/customer/apply/grievanceRedressal. The guidelines require resolution within 30 days and provide a unique tracking ID. You can also write to rts-support[at]gov[dot]in. For persistent DISCOM delays, complain to your State Electricity Regulatory Commission, which oversees DISCOM performance.

FAQ

How long does it take to get the PM Surya Ghar subsidy after installation?

The official process requires the DISCOM to complete its inspection after installation, after which you submit bank details. The guidelines state that CFA shall be processed within 15 days of the application meeting the specified requirements. The full timeline from installation to receipt of subsidy depends on how quickly the DISCOM completes its inspection and approves the DISCOM Report on the portal.

My panels are working but the portal still shows "Pending Inspection." What does that mean?

It means the DISCOM has not yet completed its checklist-based physical inspection and has not approved the DISCOM Report on the National Portal. Your panels generating power does not automatically trigger this step. You need to actively follow up with your DISCOM's rooftop solar nodal officer and provide your application number.

The subsidy is Rs 78,000 for 3 kW. But my vendor quoted a higher system cost. Does that mean I get less?

No. The subsidy amount is fixed regardless of what your vendor charges. The CFA is Rs 30,000/kWp for the first 2 kWp and Rs 18,000/kWp for the additional third kWp, giving Rs 78,000 for a 3 kW system. If your vendor charges more than the benchmark cost, you pay the difference out of pocket. The subsidy does not scale up with vendor price.

My vendor says I must pay them first and the subsidy comes to them. Is that correct?

No. Under the scheme, the subsidy is transferred directly to the consumer's bank account (or loan account if you financed the installation). The vendor does not receive the subsidy on your behalf. If a vendor is demanding that you pay the full cost upfront and promises to pass the subsidy later, be cautious and verify the arrangement in writing.

What if my DISCOM does not respond to my complaints?

First raise a formal grievance on the National Portal at solarrooftop.pmsuryaghar.gov.in/customer/apply/grievanceRedressal, which generates a tracking ID and is monitored. If the DISCOM still does not act, you can file a complaint with your State Electricity Regulatory Commission. As a last resort, file an RTI to get a written record of the inspection status.

My application was rejected. What are the common reasons?

Common rejection reasons include: capacity above 3 kWp (no CFA is payable beyond 3 kWp), solar modules that do not meet the domestic content requirement (must be made from domestically manufactured cells), the consumer number being non-residential (commercial and industrial connections are ineligible), and incorrect calculation of residual capacity where an older scheme subsidy was already claimed.

File an RTI to Escalate

File an RTI to: your electricity DISCOM nodal officer and the Ministry of New and Renewable Energy.

  • What is the current stage of my application bearing reference number [your number] on the National Portal, and what is the reason it has not progressed?
  • On what date was the DISCOM physical inspection conducted for my installation, and on what date was the DISCOM Report approved on the National Portal?
  • What is the reason for the delay in generating or redeeming the CFA e-token for my application?
  • How many PM Surya Ghar applications in [your state] are pending DISCOM inspection for more than 30 days, and what steps has the DISCOM taken to clear the backlog?
  • Has the CFA been transferred to NPIA/REC Limited for disbursement against my application, and if not, what is the pending requirement?

→ Use our free AI RTI Drafter to generate a complete Section 6(1) application.

Sources

By Dr. Shrawan Kumar Pathak

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