Railway refund / ticketing records — CIC
Quick Reply: Passenger's own ticket-refund dispute file fully disclosable; aggregate refund-delay metrics § 4 material. Own railway refund dispute: full access.
Central Information Commission · 2020-01-01 · Citation awaited
Passenger's own ticket-refund dispute file fully disclosable; aggregate refund-delay metrics § 4 material. Own railway refund dispute: full access.
Own railway refund dispute: full access. Aggregate refund-delay metrics = §4 disclosure.
Case details
| Court | Central Information Commission |
|---|---|
| Decided | 2020-01-01 |
| Citation | Citation awaited |
| Petitioner | Passenger / RTI applicant |
| Respondent | IRCTC / Railways |
| RTI Act sections | §7, §8 |
| Outcome | Applicant allowed |
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Outcome
Passenger's own ticket-refund dispute file fully disclosable; aggregate refund-delay metrics § 4 material.
Ratio decidendi
A passenger is entitled to complete records of their own ticket-refund dispute — TDR filing, railway response, refund-computation sheet. Aggregate metrics of refund processing time, success rate by category, top-cause rejection data are §4(1)(b) public-interest records.
Keywords
railway, IRCTC, CIC, refund, TDR
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Related
Editorial summary, not a certified report. The ratio here is an editorial compression. Before citing this ruling in a PIO order, FAA speaking order, or any appellate filing, verify against the full reported decision. RTI Wiki is not a legal service.
Editorial summary · last reviewed 21 April 2026.
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