This is common. The Sarathi/mParivahan portals show a status label (“Pending approval”) but never the reason it's pending. An RTI to the RTO surfaces it — by law, in writing, in 30 days.

You may have tried:

• The Sarathi Parivahan Seva portal (parivahan.gov.in/sarathiservice)
• The mParivahan app status tab
• The RTO help desk or the ARTO counter
• A grievance on pgportal.gov.in or mparivahan

These reveal labels, not reasons. They are not bound to give a reasoned reply in a fixed time. An RTI is.

• Portal / helpdesk: can say “pending” forever. No appeal.
• RTI: PIO must reply in writing within 30 days under §7(1). If silent or vague → free First Appeal → CIC. §20 penalty up to ₹25,000.

Your DL file lives at the specific RTO under whose jurisdiction your address falls.

• Go to parivahan.gov.in → “Contact Us” → “RTO Offices” → pick your state
• Match the RTO code on your application (e.g., UP-14 = Ghaziabad, DL-3 = Sheikh Sarai, MH-01 = Tardeo Mumbai, KA-01 = Koramangala Bangalore)
• Note the full postal address

Every RTO has a PIO. By default this is the Assistant Regional Transport Officer (ARTO) or equivalent rank. You don't need their personal name.

The Public Information Officer
(Assistant Regional Transport Officer)
Regional Transport Office, [RTO name]
[full postal address]

• Indian Postal Order (IPO) for ₹10 payable to “Accounts Officer, RTO [name]”. Most reliable.
• DD for ₹10
• Cash if walking in (permitted under §6(1))
• Some states accept court fee stamps for ₹10 — call and confirm

BPL applicants: fee waived, attach BPL ration card copy.

[Your full name]
[Your address]
[Phone] · [Email]
[Date]

To,
The Public Information Officer
(Assistant Regional Transport Officer)
Regional Transport Office, [RTO name]
[postal address]

Subject: RTI application under §6(1), RTI Act 2005 — status of driving
licence application

Sir/Madam,

I am the applicant for the below driving licence application. I request
the following information under §6(1) of the Right to Information Act,
2005:

Application number: [as shown on Sarathi]
Acknowledgement number: [if different]
Applicant name: [name]
DL number (if renewal): [number]
Date of online submission: [DD-MM-YYYY]
Type: [LL / Permanent / Renewal / Duplicate / International]

Information sought:

1. The current status of my above-mentioned application, in writing.
2. If the file has been returned, marked deficient, or disapproved, the
   **specific reason** with the **specific rule** of the Motor Vehicles
   Act 1988 / Central Motor Vehicles Rules 1989 invoked.
3. The name and designation of the **dealing clerk** and the
   **approving officer** currently handling the file.
4. The date on which the file was last moved, the action taken on that
   date, and the next step required.
5. A copy of any internal noting, deficiency memo, test-result record,
   or medical-fitness objection on this file.
6. If a document is required from me to clear the file, the **exact
   list** with the **exact format / resolution / size** required.

Fee: I enclose IPO No. [number] dated [date] for ₹10 in favour of
"Accounts Officer, RTO [name]".

I declare that I am a citizen of India.

[Signature]
[Name]

Use Registered Post with Acknowledgement Due (AD). Cost ₹40-60. Keep the receipt.

• Day 30: reply due. Silence past this = §7(2) deemed refusal.
• File First Appeal on day 31 if needed.

Free, to the FAA — typically the Regional Transport Officer (RTO head) — one rank above the PIO.

To,
The First Appellate Authority
(Regional Transport Officer)
Regional Transport Office, [RTO name]

Subject: First Appeal under §19(1), RTI Act 2005

Sir/Madam,

I filed an RTI dated [original date] (acknowledged [AD date]). The
30-day window under §7(1) ended on [day 30]. [No reply / vague reply].
I file a First Appeal under §19(1) of the RTI Act 2005, requesting
directions to the PIO to provide the information sought and any further
orders the FAA deems fit including action under §20.

Attachments: (a) copy of original RTI, (b) AD acknowledgement, (c) PIO
reply if any.

[Signature]

If FAA silent 45 days → Second Appeal to the State Information Commission (SIC) of your state (for state-transport RTOs) or CIC (for Central RTOs — rare, e.g. military). Most DL RTIs are state-level; SIC portal varies by state (e.g., ric.up.gov.in, sic.kerala.gov.in).

Common replies on a stuck DL:

1. “Approved [date], smart-card print queued” — wait 7-15 days for courier.
2. “Form 2 signature below 200 DPI / Form 1A medical certificate rejected” — reupload on Sarathi; quality spec in the reply.
3. “Biometric mismatch with Aadhaar” — revisit RTO counter for fresh biometrics capture (usually free, walk-in).
4. “Driving test result: failed on [date]“ — rebook on Sarathi + retake.
5. “Learner licence expired (180 days) — apply afresh for fresh LL” — restart Sarathi application.
6. “File transferred to [other RTO] due to jurisdiction change” — RTI that RTO.

• Ordinary post — no proof. Always Registered AD.
• Asking “why is my DL stuck” — ask for specific status + reason + officer name.
• Sending to Ministry (MoRTH, Delhi) — files live at RTO, not Ministry.
• Paying ₹10 on Sarathi — Sarathi fees are application fees, not RTI. RTI goes by IPO to RTO.
• Fresh RTI when first is silent — restart clock = time lost. File First Appeal.

Q. My state is [X] — is the RTI process same?
Yes for the federal RTI Act. State RTO rules differ on the acceptable fee format (IPO vs DD vs cash vs court fee stamp). Call the RTO or check your state information commission rules before posting.

Q. Do I need to give a reason for the RTI?
No. Under §6(2) the applicant is not required to give any reason. Do not fill in the “purpose” field even if asked — it is not mandatory.

Q. My learner licence test was scheduled months ago and never happened. Can RTI help?
Yes. Ask specifically: ”(1) Scheduled date of learner licence test, (2) reason for non-conduct, (3) next available slot and the officer in charge of scheduling.” The reply typically triggers a fresh slot.

Q. Can I file RTI for someone else (parent, relative)?
Any Indian citizen can file an RTI; the “information sought” can be about yourself or about the public authority's processes. If you are asking about someone else's specific file, the PIO may refuse under §8(1)(j) unless there is larger public interest. So the person whose DL is stuck should file in their own name; you can draft it for them.

Q. The Sarathi portal says “paid but not received”?
File RTI asking: “(1) Receipt of ₹[amount] paid on [date] via [bank ref no.], (2) treasury head credited, (3) reason the payment is not reflecting on Sarathi.” Often the reply surfaces a failed payment-gateway reconciliation.

These free, no-login tools speed up everything in this guide. They run in your browser; no data leaves your device unless you explicitly use the AI tools.

• 🪄 AI RTI Drafter — paste your case in plain English; get a polished RTI in 60 seconds, ready to print.
• 🎤 AwaazRTI (Voice) — speak your problem in Hindi/English; the tool transcribes and drafts your RTI.
• 🧮 RTI Fee Calculator — exact fee for your state + payment-mode preference.
• 📅 Timeline Calculator — every statutory deadline (PIO 30-day · First Appeal 30-day · FAA 45-day · Second Appeal 90-day) with a visual chain.
• ⚖ First Appeal Builder — auto-fills your §19(1) appeal if the PIO didn't reply.
• 📬 PIO Reply Checker — paste the PIO's reply; the tool grades it and tells you if you have grounds to appeal.
• 📖 Explain Legal Reply — converts the PIO's legal jargon into plain English.
• 🔮 Outcome Predictor — given your draft + facts, scores how likely the PIO is to deny under §8(1)(j) etc., and suggests fixes.
• 🔍 Exemption Analyzer — for PIO replies citing §8 — see if the exemption is valid for your case.
• 🔎 PIO Directory — find the correct PIO for your state's RTO if the website is unclear.

Tip: open the full tools index to see all 25+ helpers.

A stuck DL is a paperwork problem, not a karma problem. ₹10 + Registered AD + the template above gives you a written, 30-day legal answer that Sarathi can't match. Ravi got his DL in 12 days after 87 days of silence. The same path is open to you.

• RTI for stuck passport — companion guide
• RTI for stuck PF withdrawal
• AI RTI Drafter — autofill this template
• First Appeal Builder
• All daily-life RTI guides

Last reviewed on: 23 April 2026 by RTI Wiki editorial team. Post corrections on the Q&A forum or admin@bighelpers.in. Last reviewed: 24 April 2026.