Travel Agency GST Invoice Not Provided: What to Do Next

Reviewed on: 2026-05-30.

RTI is useful when a public authority holds the record behind travel agency gst invoice not provided. Ask for information, not action. Good RTI points are: current status of file, date-wise movement, copies of deficiency notes, inspection reports, payment release note, dispatch record, rule relied upon, name and designation of the office holding the file, and copies of correspondence between offices. Do not ask the PIO to “solve my grievance” or “punish the officer”. RTI cannot force a private company to refund money unless the record is held by a public authority, but it can expose government-side delay, missing file movement or reasons.

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1. Step 1: What to do when travel agency doesn't provide GST invoice? (a) GST invoice: (i) travel agency registered under GST must provide GST invoice, (ii) invoice must contain GSTIN, invoice number, date, taxable value, tax amount, (iii) consumer has right to GST invoice — GST Act, (b) not provided: (i) agency refuses to issue GST invoice, (ii) agency provides bill without GSTIN, (iii) agency charges GST but doesn't issue invoice — tax evasion, © rights: (i) consumer has right to GST invoice — CGST Act 2017, (ii) complain to GST department + consumer court, (iii) GST evasion is offense — report to CBIC, (d) authority: CBIC + GST department + consumer court, (e) law: CGST Act 2017 Section 31 + Consumer Protection Act 2019.
2. Step 2: Comparison table — GST invoice scenarios. (a) Invoice refused: (i) issue: agency refuses GST invoice, (ii) remedy: demand in writing + complain to GST dept, (iii) timeline: 7-15 days, (iv) escalation: CBIC, (v) example: agency refused; complained to GST dept; invoice issued in 7 days, (b) Bill without GSTIN: (i) issue: bill has no GSTIN, (ii) remedy: demand GST invoice with GSTIN, (iii) timeline: 3-7 days, (iv) escalation: GST dept, (v) example: bill lacked GSTIN; demanded; corrected invoice issued, © GST charged but no invoice: (i) issue: agency charges GST but no invoice — evasion, (ii) remedy: complain to CBIC — tax evasion, (iii) timeline: 30-60 days, (iv) escalation: CBIC, (v) example: agency charged 5% GST; no invoice; complained; CBIC investigated; invoice issued + penalty, (d) Wrong GST number: (i) issue: invoice has wrong GSTIN, (ii) remedy: demand correction, (iii) timeline: 3-7 days, (iv) escalation: GST dept, (v) example: wrong GSTIN; corrected; new invoice issued, (e) B2B GST invoice: (i) issue: agency doesn't issue B2B invoice for company travel, (ii) remedy: demand + complain to GST dept, (iii) timeline: 7-15 days, (iv) escalation: CBIC, (v) example: agency refused B2B; complained; invoice issued. (Note: Travel agency must provide GST invoice — complain to GST dept/CBIC if refused.)
3. Step 3: How to get GST invoice from travel agency. (a) Step 1: Demand GST invoice in writing — email/letter, (b) Step 2: Provide GSTIN for B2B invoice, © Step 3: If refused — complain to GST department, (d) Step 4: File consumer complaint — deficiency of service, (e) Step 5: Report GST evasion to CBIC — cbic.gov.in, (f) Step 6: File RTI with GST dept for complaint status.
4. Step 5: Practical tips. (a) always demand GST invoice — it's your right, (b) check GSTIN on invoice — verify on gst.gov.in, © GST evasion complaint — CBIC, (d) consumer court for damages, (e) Example: A company's travel agency charged Rs 1.5 lakh with GST but no invoice; complained to CBIC; invoice issued + agency penalized; company got ITC.
5. Step 6: Key provisions. (a) CGST Act 2017 Section 31: tax invoice, (b) Consumer Protection Act 2019, © CBIC: GST evasion complaint, (d) GST dept: complaint, (e) RTI: file with GST dept.

See Travel GST Invoice and GST Composition and How to File RTI.