RTI Online portal helpline — rtionline.gov.in (2026)
Quick contact: 011-24010690
Hours: 24×7 portal · helpline Mon-Fri 9:30am-6pm
Website: rtionline.gov.in
Email: rtionline@nic.in
Contact details
- Phone: 011-24010690
- Address: NIC Helpdesk, North Block, New Delhi
- Email: rtionline@nic.in
- Hours: 24×7 portal · helpline Mon-Fri 9:30am-6pm
When to call
Payment failed but money debited
Wait 24h for auto-refund. If not received, email with bank statement screenshot.
Registration number lost
Email helpdesk with name + email + approximate filing date. Recovery in 2-3 days.
Application status "not updating"
PIO may not have logged action. File §6(3) reminder OR escalate to first appeal.
Cannot register / OTP not received
Try alternate mobile. Persistent issue: switch to postal RTI temporarily.
If the helpline does not resolve — file an RTI
Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.
Auto-fill the PIO + your case: Open the RTI Drafter →
Related
Last reviewed: 25 April 2026.