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—helplines:rti-online-portal-help [2026/06/03 17:01] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>
 +metatag-keywords=(rtionline.gov.in helpline, rti online help, rti payment failed, rti registration number)
 +metatag-description=(RTI Online portal helpline + common issues. Payment failed, registration number lost, application status not updating. * Phone: 011-24010690 * Address: NIC.)
 +}}
 +
 +====== RTI Online portal helpline — rtionline.gov.in (2026) ======
 +
 +{{:social:auto:helpline-rti-online-portal-help.png?direct&1200 |RTI Online portal helpline — rtionline.gov.in (2026) — RTI Wiki}}
 +
 +<WRAP info>
 +**Quick contact:** 011-24010690
 +
 +**Hours:** 24x7 portal · helpline Mon-Fri 9:30am-6pm
 +
 +**Website:** [[https://rtionline.gov.in|rtionline.gov.in]]
 +
 +**Email:** [email protected]
 +</WRAP>
 +
 +===== Contact details =====
 +  * **Phone:** 011-24010690
 +  * **Address:** NIC Helpdesk, North Block, New Delhi
 +  * **Email:** [email protected]
 +  * **Hours:** 24x7 portal · helpline Mon-Fri 9:30am-6pm
 +
 +===== When to call =====
 +==== Payment failed but money debited ====
 +Wait 24h for auto-refund. If not received, email with bank statement screenshot.
 +
 +==== Registration number lost ====
 +Email helpdesk with name + email + approximate filing date. Recovery in 2-3 days.
 +
 +==== Application status "not updating" ====
 +PIO may not have logged action. File §6(3) reminder OR escalate to [[rti-first-appeal-second-appeal-guide|first appeal]].
 +
 +==== Cannot register / OTP not received ====
 +Try alternate mobile. Persistent issue: switch to postal RTI temporarily.
 +
 +===== If the helpline does not resolve — file an RTI =====
 +
 +Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
 +
 +<code>
 +1. Status of my complaint / application no. _____ dated _____ as on date.
 +2. Name + designation of the officer assigned to my file.
 +3. Reasons for delay beyond the statutory timeline.
 +4. Copy of any noting / movement of my file in the past 30 days.
 +5. Likely date of resolution.
 +</code>
 +
 +**Auto-fill the PIO + your case:** [[:helplines:rti-online-portal-help|Open the RTI Drafter →]]
 +
 +===== Related =====
 +  * [[:helplines:start|All 30 helplines + grievance routes]]
 +  * [[https://righttoinformation.wiki/tools/ai-rti-draft-app.html|AI RTI Drafter — auto-fills PIO]]
 +  * [[:state-rti-portals-directory|All state RTI portals]]
 +  * [[:citizen-rti-playbook|Full RTI Playbook]]
 +
 +//Last reviewed: 25 April 2026.//
 +
 +{{tag>helpline rti-online-portal-help grievance contact}}