Railway helpline 139 + %%RailMadad%% — guide (2026)
Quick Reply: Indian Railways 139 + RailMadad complaint platform. Refunds, ticket issues, station services. * Phone: 139 (multilingual) * Address: Railway Board: Rail.
Quick contact: 139 (multilingual)
Hours: 24×7
Website: railmadad.indianrailways.gov.in
Email: [email protected]
Contact details
- Phone: 139 (multilingual)
- Address: Railway Board: Rail Bhavan, New Delhi 110001
- Email: [email protected]
- Hours: 24×7
When to call
Refund for cancelled trains
Auto-refund within 7 days for confirmed tickets.
Lost luggage
File at originating station within 24 hours.
Coach service issues
Tweet @RailMinIndia + RailMadad app for fastest action.
Reservation system issues
IRCTC: [email protected].
If the helpline does not resolve — file an RTI
Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
1. Status of my complaint / application no. _____ dated _____ as on date. 2. Name + designation of the officer assigned to my file. 3. Reasons for delay beyond the statutory timeline. 4. Copy of any noting / movement of my file in the past 30 days. 5. Likely date of resolution.
Auto-fill the PIO + your case: Open the RTI Drafter →
Related
Last reviewed: 25 April 2026.
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