• Phone: 139 (multilingual)
• Address: Railway Board: Rail Bhavan, New Delhi 110001
• Email: rail-madad@nic.in
• Hours: 24×7

Auto-refund within 7 days for confirmed tickets.

File at originating station within 24 hours.

Tweet @RailMinIndia + RailMadad app for fastest action.

IRCTC: care@irctc.co.in.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

• All 30 helplines + grievance routes
• AI RTI Drafter — auto-fills PIO
• All state RTI portals
• Full RTI Playbook

Last reviewed: 25 April 2026.