• Phone: 1800-258-1800 (toll-free)
• Address: Passport Seva HQ: ICAI Tower, A-29, Sector 62, Noida 201309
• Email: helpdesk@passportindia.gov.in
• Hours: 24×7 IVR · agents Mon-Sat 8am-10pm

Use 13-digit File Number on passportindia.gov.in.

See our recovery guide for next steps.

Escalate to RPO via written representation + RTI to Special Branch.

File FIR + Form 1 reissue at PSK. Fee Rs 3,000.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

• All 30 helplines + grievance routes
• AI RTI Drafter — auto-fills PIO
• All state RTI portals
• Full RTI Playbook

Last reviewed: 25 April 2026.