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—helplines:dopt-rti-helpdesk [2026/06/03 17:01] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>
 +metatag-keywords=(dopt rti helpdesk, government rti helpline, central government rti, doppt contact)
 +metatag-description=(Department of Personnel & Training (%%DoPT%%) RTI helpdesk for central government queries. Includes RTI Online portal helpline.)
 +}}
 +
 +====== %%DoPT%% RTI Helpdesk — Government of India (2026) ======
 +
 +{{:social:auto:helpline-dopt-rti-helpdesk.png?direct&1200 |%%DoPT%% RTI Helpdesk — Government of India (2026) — RTI Wiki}}
 +
 +<WRAP info>
 +**Quick contact:** 011-24010690
 +
 +**Hours:** Mon-Fri 9:30am-6pm IST
 +
 +**Website:** [[https://dopt.gov.in|dopt.gov.in]]
 +
 +**Email:** [email protected]
 +</WRAP>
 +
 +===== Contact details =====
 +  * **Phone:** 011-24010690
 +  * **Address:** North Block, New Delhi 110001
 +  * **Email:** [email protected]
 +  * **Hours:** Mon-Fri 9:30am-6pm IST
 +
 +===== When to call =====
 +==== RTI Online portal queries ====
 +Issues with [[file-rti-online-india|rtionline.gov.in]] filing, payment, tracking.
 +
 +==== Central PIO designation queries ====
 +Which department, which PIO for your subject?
 +
 +==== [[act:section-4|§4 proactive disclosure]] compliance ====
 +Complaint about ministries not publishing 17 categories.
 +
 +==== General %%DoPT%%-administered RTI policy queries ====
 +Notifications, circulars, model rules.
 +
 +===== If the helpline does not resolve — file an RTI =====
 +
 +Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
 +
 +<code>
 +1. Status of my complaint / application no. _____ dated _____ as on date.
 +2. Name + designation of the officer assigned to my file.
 +3. Reasons for delay beyond the statutory timeline.
 +4. Copy of any noting / movement of my file in the past 30 days.
 +5. Likely date of resolution.
 +</code>
 +
 +**Auto-fill the PIO + your case:** [[:helplines:rti-online-portal-help|Open the RTI Drafter →]]
 +
 +===== Related =====
 +  * [[:helplines:start|All 30 helplines + grievance routes]]
 +  * [[https://righttoinformation.wiki/tools/ai-rti-draft-app.html|AI RTI Drafter — auto-fills PIO]]
 +  * [[:state-rti-portals-directory|All state RTI portals]]
 +  * [[:citizen-rti-playbook|Full RTI Playbook]]
 +
 +//Last reviewed: 25 April 2026.//
 +
 +{{tag>helpline dopt-rti-helpdesk grievance contact}}