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—helplines:cic-helpline [2026/06/03 17:01] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>
 +metatag-keywords=(cic helpline, central information commission contact, cic complaint, file second appeal cic)
 +metatag-description=(CIC helpline + complete contact details. File second appeals + complaints. Office hours, postal address, online portal. * Phone: 011-26183053 * Address: Old JNU.)
 +}}
 +
 +====== Central Information Commission (CIC) helpline + contact (2026) ======
 +
 +{{:social:auto:helpline-cic-helpline.png?direct&1200 |Central Information Commission (CIC) helpline + contact (2026) — RTI Wiki}}
 +
 +<WRAP info>
 +**Quick contact:** 011-26183053
 +
 +**Hours:** Mon-Fri 10am-6pm IST
 +
 +**Website:** [[https://cic.gov.in|cic.gov.in]]
 +
 +**Email:** [email protected]
 +</WRAP>
 +
 +===== Contact details =====
 +  * **Phone:** 011-26183053
 +  * **Address:** Old JNU Campus, August Kranti Marg, New Delhi 110067
 +  * **Email:** [email protected]
 +  * **Hours:** Mon-Fri 10am-6pm IST
 +
 +===== When to call =====
 +==== [[rti-first-appeal-second-appeal-guide|Second appeal]] under §19(3) ====
 +Within 90 days of FAA decision OR expiry of 30/45-day FAA timeline. Free.
 +
 +==== [[act:section-20|Penalty complaint]] under §20 ====
 +Against PIO for unjustified delay/denial. Up to Rs 25,000.
 +
 +==== [[act:section-18|§18 complaint]] ====
 +Against public authority for not designating PIO / not providing reasonable assistance.
 +
 +==== Suo-moto cases ====
 +CIC can take cognizance of systemic non-compliance.
 +
 +===== If the helpline does not resolve — file an RTI =====
 +
 +Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
 +
 +<code>
 +1. Status of my complaint / application no. _____ dated _____ as on date.
 +2. Name + designation of the officer assigned to my file.
 +3. Reasons for delay beyond the statutory timeline.
 +4. Copy of any noting / movement of my file in the past 30 days.
 +5. Likely date of resolution.
 +</code>
 +
 +**Auto-fill the PIO + your case:** [[:forms:second-appeal-form-cic|Open the RTI Drafter →]]
 +
 +===== Related =====
 +  * [[:helplines:start|All 30 helplines + grievance routes]]
 +  * [[https://righttoinformation.wiki/tools/ai-rti-draft-app.html|AI RTI Drafter — auto-fills PIO]]
 +  * [[:state-rti-portals-directory|All state RTI portals]]
 +  * [[:citizen-rti-playbook|Full RTI Playbook]]
 +
 +//Last reviewed: 25 April 2026.//
 +
 +{{tag>helpline cic-helpline grievance contact}}