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—helplines:central-grievance-cpgrams [2026/06/03 17:01] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>
 +metatag-keywords=(cpgrams helpline, public grievance redressal, pgportal.gov.in, central grievance complaint)
 +metatag-description=(Centralized Public Grievance Redress And Monitoring System. Alternative to RTI for service-delivery complaints. Time-bound disposal.)
 +}}
  
 +====== CPGRAMS — Central Government Grievance Portal (2026) ======
 +
 +{{:social:auto:helpline-central-grievance-cpgrams.png?direct&1200 |CPGRAMS — Central Government Grievance Portal (2026) — RTI Wiki}}
 +
 +<WRAP info>
 +**Quick contact:** 9540613360 (DARPG) · pgportal.gov.in (primary)
 +
 +**Hours:** 24x7 portal · helpline Mon-Fri
 +
 +**Website:** [[https://pgportal.gov.in|pgportal.gov.in]]
 +
 +**Email:** [email protected]
 +</WRAP>
 +
 +===== Contact details =====
 +  * **Phone:** 9540613360 (DARPG) · pgportal.gov.in (primary)
 +  * **Address:** Department of AR&PG, Sardar Patel Bhavan, New Delhi
 +  * **Email:** [email protected]
 +  * **Hours:** 24x7 portal · helpline Mon-Fri
 +
 +===== When to call =====
 +==== When to use CPGRAMS over RTI ====
 +CPGRAMS for "fix my problem". RTI for "give me information". Different tools.
 +
 +==== Statutory disposal timeline ====
 +21 days (most ministries). 30 days for complex.
 +
 +==== Escalation if unsatisfied ====
 +Re-open ticket within 30 days. Cite reasons.
 +
 +==== CPGRAMS vs RTI together ====
 +You can file BOTH in parallel — they don't exclude each other.
 +
 +===== If the helpline does not resolve — file an RTI =====
 +
 +Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
 +
 +<code>
 +1. Status of my complaint / application no. _____ dated _____ as on date.
 +2. Name + designation of the officer assigned to my file.
 +3. Reasons for delay beyond the statutory timeline.
 +4. Copy of any noting / movement of my file in the past 30 days.
 +5. Likely date of resolution.
 +</code>
 +
 +**Auto-fill the PIO + your case:** [[:vs:rti-vs-cpgrams|Open the RTI Drafter →]]
 +
 +===== Related =====
 +  * [[:helplines:start|All 30 helplines + grievance routes]]
 +  * [[https://righttoinformation.wiki/tools/ai-rti-draft-app.html|AI RTI Drafter — auto-fills PIO]]
 +  * [[:state-rti-portals-directory|All state RTI portals]]
 +  * [[:citizen-rti-playbook|Full RTI Playbook]]
 +
 +//Last reviewed: 25 April 2026.//
 +
 +{{tag>helpline central-grievance-cpgrams grievance contact}}