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| + | ====== RTI Application for LPG Refill Delay: Indane HP Bharat Sample 2026 ====== | ||
| + | {{ : | ||
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| + | <WRAP center round tip 100%> | ||
| + | **Direct answer.** When an LPG distributor of Indane, HP or Bharat Petroleum does not deliver a booked refill within the time-line in the dealership agreement, file a free RTI to the CPIO of the oil company asking for the dealership agreement, the refill log for your consumer number and the distributor' | ||
| + | </ | ||
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| + | <WRAP center round info 90%> | ||
| + | **Drafting notes.** This is a sample application. Customise each item before filing. See [[: | ||
| + | </ | ||
| + | |||
| + | ===== When to use this RTI ===== | ||
| + | |||
| + | * Your LPG refill is not delivered within the time-line in the dealership agreement | ||
| + | * You suspect black-marketing or short supply by the distributor | ||
| + | * Home-delivery is denied even though you booked through the official channel | ||
| + | * You want to compare actual deliveries against allotment to the distributor | ||
| + | |||
| + | ===== When NOT to use this RTI ===== | ||
| + | |||
| + | * If you have not yet booked a refill (book first, then RTI on delay) | ||
| + | * If the dispute is purely on price and government rate is published (price is in the public domain) | ||
| + | * If you want personal delivery records of other consumers (Section 8(1)(j) applies) | ||
| + | |||
| + | ===== Sample RTI application ===== | ||
| + | |||
| + | < | ||
| + | To, | ||
| + | The Central Public Information Officer | ||
| + | [Indane / HP / Bharat] Petroleum Corporation Ltd | ||
| + | [Full Address, Pin Code] | ||
| + | |||
| + | Sub: Request for information under Section 6(1) of the RTI Act, 2005, | ||
| + | | ||
| + | |||
| + | Sir / Madam, | ||
| + | |||
| + | Please supply me the following information. | ||
| + | |||
| + | Details of LPG connection: | ||
| + | Name of LPG distributor: | ||
| + | Address of LPG distributor: | ||
| + | Consumer number: ____________ | ||
| + | Address of consumer: ____________ | ||
| + | Date of last refill booking: ____________ | ||
| + | |||
| + | Information sought: | ||
| + | |||
| + | [1] Certified copy of the dealership agreement between [Indane / HP / | ||
| + | BP] and M/s ____________ (distributor name) for distribution of | ||
| + | LPG cylinders, including the terms and conditions and the | ||
| + | services and facilities required to be provided by the dealer | ||
| + | to consumers. | ||
| + | |||
| + | [2] List showing (a) consumer number, (b) date of booking, (c) date | ||
| + | of delivery and (d) bill / cash-memo number and date for all | ||
| + | domestic LPG cylinders booked and delivered by M/s ____________ | ||
| + | from ____________ to ____________ (two days before the date of | ||
| + | booking and one day after delivery, or the date of this | ||
| + | application if refill is not received). | ||
| + | |||
| + | [3] Date-wise quantity in number of cylinders supplied by [Indane / | ||
| + | HP / BP] to M/s ____________ (distributor name) from | ||
| + | ____________ to ____________. | ||
| + | |||
| + | [4] List showing date-wise home-delivery and cash-and-carry delivery | ||
| + | of LPG refill in respect of my consumer number ____________ | ||
| + | from ____________ to ____________ (six months prior date to | ||
| + | date of application). | ||
| + | |||
| + | [5] Reasons in writing for non-supply of refill within the time-line | ||
| + | in the dealership agreement. | ||
| + | |||
| + | [6] Names, designations and office addresses of officers responsible | ||
| + | for monitoring the said distributor. | ||
| + | |||
| + | Application fee of Rs 10 is enclosed as IPO No. ____________ payable | ||
| + | to the Accounts Officer, [Oil Company]. Please send the information | ||
| + | to the address below by registered post. | ||
| + | |||
| + | Yours faithfully, | ||
| + | [Signature] | ||
| + | [Name, consumer number, address] | ||
| + | [Phone, email] | ||
| + | [Date] | ||
| + | </ | ||
| + | |||
| + | ===== If the PIO does not reply or refuses without reasons: First Appeal ===== | ||
| + | |||
| + | < | ||
| + | [Date] | ||
| + | To, | ||
| + | The First Appellate Authority | ||
| + | [Public Authority Name] | ||
| + | [Address] | ||
| + | |||
| + | Sub: First appeal under Section 19(1) of the RTI Act, 2005, against | ||
| + | the order of the PIO dated [____] / against deemed refusal | ||
| + | under Section 7(2), in respect of my RTI dated [____]. | ||
| + | |||
| + | Sir / Madam, | ||
| + | |||
| + | 1. I had filed an RTI application dated [____] seeking the | ||
| + | | ||
| + | 2. The PIO has [refused / not replied / partly replied] vide letter | ||
| + | dated [____]. The reply does not satisfy the requirements of | ||
| + | | ||
| + | out below. | ||
| + | 3. Grounds of appeal: | ||
| + | (a) The reply does not record reasons for refusal, contrary to | ||
| + | | ||
| + | (b) The PIO has not applied Section 8(2) public-interest | ||
| + | | ||
| + | (c) Severable parts under Section 10 have not been supplied. | ||
| + | (d) [add specific factual grounds]. | ||
| + | 4. Prayer: I pray that the FAA may be pleased to direct the PIO to | ||
| + | | ||
| + | and to record findings on PIO conduct. | ||
| + | |||
| + | Yours faithfully, | ||
| + | [Name and signature] | ||
| + | [Address, phone, email] | ||
| + | </ | ||
| + | |||
| + | ===== Frequently asked questions ===== | ||
| + | |||
| + | ==== Can a private dealer be made to reply under RTI? ==== | ||
| + | |||
| + | The dealer is the agent of the oil company; the oil company is the public authority. The CPIO of the oil company holds or can compel the records under Section 5(4). File the RTI with the oil-company CPIO, not the dealer directly. | ||
| + | |||
| + | ==== Will the dealership agreement be released? ==== | ||
| + | |||
| + | Generally yes. Section 8(1)(d) commercial confidence may be raised in part, but the standard terms and conditions and service obligations are routinely disclosed in the larger public interest under Section 8(2). | ||
| + | |||
| + | ==== My consumer number is required by the dealer for refill. Will RTI overrule that? ==== | ||
| + | |||
| + | RTI gives you records, not service. After RTI exposes a pattern of delay, escalate to the oil-company nodal grievance officer. The two routes work in parallel. | ||
| + | |||
| + | ===== Related ===== | ||
| + | |||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | |||
| + | ===== Sources ===== | ||
| + | |||
| + | - The Right to Information Act, 2005 (Sections 6, 7, 8, 10, 11, 19) | ||
| + | - The Right to Information (Regulation of Fee and Cost) Rules, 2012 | ||
| + | - The Digital Personal Data Protection Act, 2023, Section 44(3) | ||
| + | - Petroleum and Natural Gas Regulatory Board, https:// | ||
| + | - Indian Oil Corporation, | ||
| + | - Hindustan Petroleum, customer charter, https:// | ||
| + | - Bharat Petroleum, customer charter, https:// | ||
| + | |||
| + | ---- | ||
| + | |||
| + | **Last reviewed:** 9 May 2026. | ||
| + | **Sources verified:** statutory references and portal links cross-checked on 9 May 2026. | ||
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| + | {{tag> | ||