The general guide on RTI for garbage collection failure covers the full template, decision steps, case law and FAQs. This page focuses on the Kolkata-specific bits: which municipal department to file at, what fee mode Kolkata Municipal Corporation (KMC) accepts, the local portal (if any), and where to escalate within West Bengal.

1. Identify the office. Kolkata Municipal Corporation (KMC) (Municipal Solid Waste Officer) typically sits at Kolkata Municipal Corporation (KMC) headquarters or the relevant zonal office.
2. Pay the fee: Rs. 10 IPO/cash; check the West Bengal hub for any state-specific fee.
3. File: online via https://www.kmcgov.in/ OR by Speed Post to Kolkata Municipal Corporation (KMC) (with acknowledgment).
4. Track: 30-day clock starts from receipt by the public authority.

1. Day 31: file First Appeal under §19(1) to the FAA (typically the Municipal Commissioner of Kolkata Municipal Corporation (KMC)).
2. Day 75-76: file Second Appeal to the West Bengal State Information Commission.
3. Parallel pressure: Use the Kolkata Municipal Corporation (KMC) grievance portal (if available) and CPGRAMS (pgportal.gov.in).

• For city-wide patterns (not just your case), check RTI for garbage collection failure in West Bengal for the state-level template.
• If Kolkata Municipal Corporation (KMC) has multiple zones/wards, address your application to the zonal officer of your specific zone — saves time on internal routing.
• Photograph the building/road/issue with a timestamp before filing — strengthens any subsequent enforcement action.

• All RTI services for Kolkata
• RTI for garbage collection failure across all cities
• West Bengal state-level guide
• Master guide: RTI for garbage collection failure

• RTI Act 2005 §§6, 7, 19.
• Solid Waste Management Rules 2016.
• Kolkata Municipal Corporation (KMC) citizen-services portal.

Last reviewed: 25 April 2026.