1. Visit cybercrime.gov.in → Track Your Complaint.
2. Enter acknowledgment ID + mobile/email used.
3. Status shows current stage: Submitted → Assigned → Under Investigation → Closed.
4. For financial fraud: in addition to NCRP, file with bank within 3 days for full liability protection (RBI 2017 framework).
5. Track money-recovery via I4C (Indian Cyber Crime Coordination Centre) updates.
6. For state-level cyber cell complaints: each state has its own portal too (e.g., Maharashtra Cyber).

What we hear from RTI Wiki users: Pradeep, a 45-year-old businessman in Pune, lost Rs. 2.8 lakh to a UPI scam (impersonator pretending to be his bank manager). He called 1930 within 4 hours and filed online complaint at cybercrime.gov.in. Status said “Under Investigation” for 41 days with no recovery update. He filed an RTI to Cyber Cell Pune asking complaint status + money-trail freeze status + recovery process. Reply in 26 days revealed Rs. 1.8 lakh had been frozen at the receiving bank but recovery proceedings hadn't started. He pushed via state Lokayukta + courts; recovered Rs. 1.6 lakh in 4 months.

• Wrong category selected — system can't route correctly. Fix: re-file under correct category (Women/Children, Financial, Other).
• Insufficient evidence — screenshots, transaction details missing. Fix: attach all via portal.
• Police didn't register FIR — convert online complaint to FIR via §156(3) magistrate complaint.
• Cross-jurisdiction issue — fraudster in different state. Fix: I4C coordinates; or file in fraudster's jurisdiction.
• Account-freeze missed 24-hour window — recovery becomes harder. Fix: still file; partial recovery possible.
• Same-day filing at bank vs NCRP — inconsistency. Bank gets priority for liability protection (RBI rules).

• 1930 within 24 hours of fraud is the SINGLE MOST IMPORTANT step — police can freeze receiver bank account if reported fast. Recovery rate drops dramatically after 24 hours.
• Sakhi One Stop Centre (181) — for women victims of cyber harassment.
• Bank liability under RBI 2017 framework: for unauthorized transactions, bank is liable for full amount IF you report within 3 working days.
• FIR vs online complaint: NCRP complaint is NOT a FIR. For FIR, escalate to local PS or §156(3) magistrate complaint.
• Crypto fraud / NFT scams — file at NCRP under “Other Cybercrime”; specialized cells in major cities.

NCRP: 1930 (financial 24/7) · 155260 (general) · helpline@cybercrime.gov.in · State cyber cells (e.g., Maharashtra Cyber: 7058999999)

The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.

File an RTI to: Cyber Cell + State Cybercrime Coordinator + I4C (Indian Cyber Crime Coordination Centre)

Ask these 5 questions:

1. complaint status by acknowledgment
2. investigation officer
3. money-trail freeze status
4. projected resolution
5. recovery process

→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.

→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.

→ For deeper case-law on this scenario: Read the full RTI guide for cybercrime complaint status.

• Q: Will I get my money back? — Possible if reported within 24 hours via 1930 (police can freeze) + within 3 days at bank (full liability). After 7 days, recovery rate < 20%.
• Q: How to convert NCRP complaint to FIR? — Visit local PS with NCRP acknowledgment + evidence; if PS refuses, file §156(3) magistrate complaint.
• Q: Anonymous reporting? — Yes — NCRP allows anonymous complaints (lower priority but accepted).
• Q: Is online complaint legally same as FIR? — No — NCRP is a complaint registration; FIR requires PS registration under CrPC §154.
• Q: Bank refused refund despite 3-day report — what now? — Banking Ombudsman complaint at rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2333; mandatory pre-litigation step.

To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.

• If status is normal → wait the published SLA, then download/use your document
• If status is delayed → click 🪄 AI RTI Drafter now; complete §6 application in 60 seconds
• If status is rejected → demand reasons under §4(1)(d) RTI Act; appeal/represent
• For state-specific guidance → see state-by-state guide

• 🪄 AI RTI Drafter — type problem, get §6 application
• 🎤 AwaazRTI — voice-to-RTI in 11 Indian languages
• 🔮 Outcome Predictor — score your draft's win-likelihood
• ⚖️ First Appeal Generator — §19(1) draft on Day 31
• 📬 PIO Reply Checker — analyse evasive replies
• 📅 Timeline Calculator — track 30-day window
• 💰 Fee Calculator — state-wise fees
• 🔍 RTI Research — AI Q&A from this site

• Master guide: Full RTI for cybercrime complaint status
• State-by-state: Pick your state
• Citizen RTI playbook: All 100+ scenarios
• The RTI Act 2005: Complete guide
• All status-check guides: All 25 status-check pages

• RTI Act 2005 §§6, 7, 19
• Official portal (linked in Quick Facts)
• Statute referenced in Quick Facts

Last reviewed: 25 April 2026.