Banking/Insurance Ombudsman referrals — CIC
Quick Reply: Banking and Insurance Ombudsman offices are public authorities; consumer's own complaint + outcome disclosable. Banking/Insurance Ombudsman = §2(h); consumer's.
Central Information Commission · 2020-01-01 · Citation awaited
Banking and Insurance Ombudsman offices are public authorities; consumer's own complaint + outcome disclosable. Banking/Insurance Ombudsman = §2(h); consumer's.
Banking/Insurance Ombudsman = §2(h); consumer's own complaint + outcome fully accessible.
Case details
| Court | Central Information Commission |
|---|---|
| Decided | 2020-01-01 |
| Citation | Citation awaited |
| Petitioner | Consumer |
| Respondent | Ombudsman office / RBI / IRDAI |
| RTI Act sections | §2(h) |
| Outcome | Applicant allowed |
Outcome
Banking and Insurance Ombudsman offices are public authorities; consumer's own complaint + outcome disclosable.
Ratio decidendi
Banking Ombudsman (under RBI) and Insurance Ombudsman (under IRDAI) offices are public authorities under §2(h). A consumer is entitled to complete records of his own complaint — correspondence, bank/insurer response, ombudsman order. Third-party complaints remain §8(1)(j) protected.
Keywords
Banking Ombudsman, Insurance Ombudsman, §2(h), CIC
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Related
Editorial summary, not a certified report. The ratio here is an editorial compression. Before citing this ruling in a PIO order, FAA speaking order, or any appellate filing, verify against the full reported decision. RTI Wiki is not a legal service.
Editorial summary · last reviewed 21 April 2026.