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—cases:anand-verma-v-irctc-ncdrc-2024 [2026/08/26 22:19] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>metatag-keywords=(IRCTC, TDR, NCDRC, Consumer Protection Act, Anand Verma, train ticket refund)
 +metatag-description=(TDR auto-rejection by IRCTC without verifying the cited ground is deficiency of service under the Consumer Protection Act — refund with compensation.)
 +metatag-title=(IRCTC v. Anand Verma — 2024 — RTI case law)}}
 +====== IRCTC v. Anand Verma ======
 +
 +{{ :social:auto:cases-anand-verma-v-irctc-ncdrc-2024.png?direct&1200 |IRCTC v. Anand Verma — RTI Wiki}}
 +
 +<WRAP center round info 95%>
 +**Quick Reply:** The NCDRC held that **auto-rejecting a Ticket Deposit Receipt (TDR)** — say, on a stock "passenger did not board" ground — **without verifying the facts first is arbitrary and a deficiency in service** under the Consumer Protection Act, 2019. **Refund plus reasonable compensation** followed. For RTI users the ruling matters twice: it arms the consumer case, and RTI is how you get the TDR logs the case runs on.
 +</WRAP>
 +
 +<WRAP center round info 95%>
 +**National Consumer Disputes Redressal Commission** · 22 May 2024 · **CC No. 450 of 2023**
 +</WRAP>
 +
 +//Not an RTI case — it sits in the corpus because the evidence such cases need (TDR entries, refund logs, chart information) is exactly what citizens retrieve through RTI from IRCTC and the Railways.//
 +
 +===== Holding =====
 +
 +TDR auto-rejection without verification is arbitrary.
 +
 +===== Ratio =====
 +
 +  * Auto-rejection of a TDR on a cited ground — "passenger did not board" is the classic — **without independent verification** is arbitrary and constitutes **deficiency of service** under the Consumer Protection Act, 2019.
 +  * The obligation was to **check** (the coach conductor's chart, the boarding data) before refusing; a template rejection is not a decision.
 +  * **Refund plus reasonable compensation** was directed.
 +
 +===== The RTI angle — build the record first =====
 +  * IRCTC is a Government-owned company under the Railways Ministry — a **public authority** under §2(h); its records are reachable by RTI.
 +  * Ask for: the **TDR registration and rejection entries** for your PNR, the **ground recorded** for rejection, the **refund-processing log**, and — where "not boarded" was cited — the **chart verification** the office claims to have done.
 +  * File centrally: [[https://rtionline.gov.in|rtionline.gov.in]] to IRCTC's CPIO or the Railway Board; ₹10; 30-day clock.
 +  * The TDR trail + this ruling is a complete consumer-forum file: the order shows the auto-rejection is indefensible, the RTI reply shows it happened to you.
 +  * Working templates: [[:irctc-refund-delay-rti|IRCTC refund-delay RTI guide]].
 +
 +===== Practitioner takeaway =====
 +
 +Auto-rejection ≠ decision: verification is mandatory; the refusal paper trail is an RTI away; refund + compensation is the norm once arbitrariness shows.
 +
 +===== FAQs =====
 +==== My TDR was auto-rejected — what do I file first? ====
 +The RTI for the TDR log and the recorded ground — it fixes the record — alongside the consumer complaint (district commission by value) citing this ruling.
 +==== Can IRCTC hide behind "system rejects automatically"? ====
 +No: an automated outcome without verification is precisely what was held arbitrary; the operator owns its system.
 +==== Does the 2019 Act change the forum math? ====
 +Forums and pecuniary limits run under the Consumer Protection Act, 2019; E-commerce entities like IRCTC remain amenable — the deficiency standard is unchanged.
 +
 +===== Citation =====
 +
 +  * **Citation:** CC No. 450 of 2023
 +  * **Court:** National Consumer Disputes Redressal Commission
 +  * **Date:** 2024-05-22
 +  * **Outcome:** allowed
 +  * **Reporter / Cause-list:** CC No. 450 of 2023
 +
 +===== Related =====
 +  * [[:irctc-refund-delay-rti|IRCTC refund-delay RTI guide]]
 +  * [[:cases:search|RTI Case-Law Search — full corpus]]
 +  * [[:pio-faa-knowledge-base|PIO/FAA Knowledge Base]]
 +  * [[:pio-high-court-rulings|High Court RTI rulings]]
 +  * [[:landmark-cic-decisions|Landmark CIC decisions]]
 +  * [[:act|RTI Act, 2005 — full text]]
 +  * [[/book|The RTI Playbook book]]
 +
 +//Last reviewed: 27 August 2026. Re-framed honestly as a consumer-case entry (the old intro mislabelled it an RTI Act ruling); RTI evidence-building section added; FAQ; book link.//
 +
 +{{tag>rti case-law cases ncdrc 2024 tdr irctc}}