RTI helplines that citizens actually use

Helplines can be a lifeline when the online portal is down or the applicant is non-tech-savvy. Here are the ones that actually take calls, take drafts, and file on your behalf — not just recorded messages.

• 1800-11-4014 — PMO CPGRAMS (RTI-adjacent grievance).
• 1800-11-0111 — DoPT RTI helpline (Delhi-based).

• Maharashtra RTI helpline — Mumbai and Pune lines; operational; Marathi/Hindi/English.
• Karnataka RTI helpdesk — Bangalore-based.
• Kerala RTI facilitation — one of the best run, free-of-cost filing assistance.
• Delhi RTI Cell — 011-based; staff takes drafts.
• Rajasthan Sampark helpline — broader grievance but handles RTI.
• Tamil Nadu Maavattam — district-level RTI kiosks.

• SNS Foundation — national.
• Satark Nagrik Sangathan (SNS Delhi) — drafts, counsels.
• Mazdoor Kisan Shakti Sangathan (MKSS) — rural India focus.
• Commonwealth Human Rights Initiative (CHRI) — legal support.

1. Help you frame the 5 questions.
2. Advise on the right PA.
3. Even file the RTI on your behalf and track.

1. Force a PIO to reply faster.
2. Guarantee favourable CIC order.

1. State government helpline directories (April 2026).
2. NGO websites.

Last reviewed: 25 April 2026.

This blog post is part of RTI Wiki's editorial coverage of India's information-rights ecosystem under the Right to Information Act, 2005. We track court rulings, policy changes, RTI activist work, and citizen success stories monthly. Subscribe to the monthly newsletter for a curated digest.

1. File a free RTI on a related issue using the AI RTI Drafter.
2. Track deadlines with the Timeline Tracker (Day 30 + Day 60 alerts).
3. If your reply is evasive, paste it into the PIO Reply Checker.
4. For voice input in 11 Indian languages, use AwaazRTI.

• Right to Information Act, 2005 — full text
• CPIO Supreme Court v. Subhash Chandra Agarwal (2020) 5 SCC 481 — Constitution Bench
• Anjali Bhardwaj v. UoI (2019) 9 SCC 199 — IC accountability
• DPDP Act 2023 + DPDP Rules 2025 (in force 14 Nov 2025)

• Case-law database (300+)
• Master directory of landmark RTI rulings
• State RTI rules
• Free RTI tools
• RTI Act, 2005