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| + | ====== Cheated by a betting app? File in this exact order. ====== | ||
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| + | <WRAP center round info 95%> | ||
| + | **Quick Reply:** Cheated by a betting app? Call 1930 in the first hour, report Financial Fraud at cybercrime.gov.in the same day, give your bank written notice within three working days, then escalate to the RBI Ombudsman. | ||
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| + | **Cheated by a betting app? File in this exact order.** | ||
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| + | **Speed matters, and the first hour matters most.** The 1930 helpline is the only point at which a transfer can still be held while it is moving through the chain. Everything after that is about building a record, blocking the operator and holding your bank to its duties — not about getting an instant reversal. | ||
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| + | ===== The complaint ladder ===== | ||
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| + | - **Within minutes — Call 1930** (National Cybercrime Helpline, 24×7). | ||
| + | - **The same day — File at [[https:// | ||
| + | - **Within 3 working days — Written notice to your bank.** This is the RBI deadline that preserves zero liability on any debit you did //not// authorise. Then visit the branch with all documents and file the NPCI UDIR dispute — it creates a paper trail even though it will be rejected. | ||
| + | - **Within 14 days — Written complaint to the bank's nodal officer** (every bank's site lists one). Ask for the merchant VPA to be blocked and the beneficiary details sent to the cyber cell. | ||
| + | - **At 30 days, if the bank is silent — RBI Ombudsman** at [[https:// | ||
| + | - **Amount > ₹50K — Lawyer** (free aid via [[https:// | ||
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| + | ===== The law is on your side ===== | ||
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| + | Offering an online money game is prohibited by **§5 of the Promotion and Regulation of Online Gaming Act, 2025**, in force from 1 May 2026 — skill or chance, it makes no difference. Advertising it is an offence under §6, and **facilitating payment for it is an offence under §7**, which is the point to press with your bank. Under §10, offences under §5 and §7 are cognizable and non-bailable. | ||
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| + | **There is no penalty for merely playing.** The Act targets those who run, advertise and fund these games, not the player. Complain without fear of incriminating yourself — see [[: | ||
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| + | ===== Don't ===== | ||
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| + | * Treat cybercrime.gov.in as the only complaint — every step compounds. | ||
| + | * Skip the bank visit — it triggers internal investigation. | ||
| + | * Expect a refund of the deposit itself. A payment you made is an **authorised** transaction; | ||
| + | * Let the 90 days after the bank's 30 days lapse — the Ombudsman rejects late complaints without examining them. | ||
| + | * " | ||
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| + | ===== Read the full guide ===== | ||
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| + | [[: | ||
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| + | ---- | ||
| + | //RTI Wiki — updated August 2026. **Forward freely. Bookmark for emergencies.**// | ||
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| + | ===== Why this matters for citizens ===== | ||
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| + | Issues like this are common — every year lakhs of Indian citizens face the same hurdle. The core legal frameworks are the **Right to Information Act, 2005**, the **Information Technology Act, 2000** (for online matters), and the **Consumer Protection Act, 2019**. The enforcement bodies vary by issue but most start with a complaint to the relevant department PIO + a parallel CPGRAMS filing. | ||
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| + | ===== Citizen action steps ===== | ||
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| + | - **Step 1** — file an RTI under §6 of the RTI Act 2005 to the relevant department PIO. Use [[https:// | ||
| + | - **Step 2** — parallel **CPGRAMS** complaint at pgportal.gov.in for service-delivery push. | ||
| + | - **Step 3** — if PIO refuses, **§19(1) First Appeal** in 30 days. Use [[https:// | ||
| + | - **Step 4** — for fraud / criminal matters, **FIR at local police station** + **cybercrime portal** (cybercrime.gov.in) + **NCRP helpline 1930**. | ||
| + | - **Step 5** — for consumer issues, **Consumer Court** under Consumer Protection Act 2019 (e-filing at e-jagriti.gov.in). | ||
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| + | ===== Citations and sources ===== | ||
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| + | * **Right to Information Act, 2005** — [[:act|full text]] | ||
| + | * **Bhagat Singh v. CIC** (Delhi HC, 2007) — procedural objections cannot defeat RTI | ||
| + | * **CPGRAMS** — pgportal.gov.in (DARPG) | ||
| + | * **Cybercrime portal** — cybercrime.gov.in | ||
| + | * **National Consumer Helpline** — 1915 | ||
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| + | ===== Related on RTI Wiki ===== | ||
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| + | * [[https:// | ||
| + | * [[https:// | ||
| + | * [[https:// | ||
| + | * [[: | ||
| + | * [[:act|RTI Act, 2005]] | ||
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| + | {{tag> | ||