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+{{htmlmetatags>metatag-keywords=(telecom bill dispute RTI, mobile bill overcharge, TRAI consumer, DoT TERM cell, broadband bill dispute, TSP grievance)&metatag-description=(Telecom mobile/broadband bill disputed without resolution? File an RTI under §6(1) RTI Act 2005 to TRAI / DoT. Free template.)|Dot. free template.)}}
+====== Telecom bill dispute? File one RTI ======
+{{ :social:auto:rti-telecom-bill-dispute.webp?direct&1200 |Social auto rti telecom bill dispute}}
+<WRAP center round info 95%>
+**Quick Reply:** Telecom mobile/broadband bill disputed without resolution? File an RTI under §6(1) RTI Act 2005 to TRAI / DoT. Free template.
+</WRAP>
+<WRAP info>
+**Short version.** Telecom bill overcharge/wrong VAS subscription/incorrect tariff plan? Under **TRAI Telecom Consumers Protection Regulations 2012** consumers can dispute bills within 30 days; TSP must resolve in **30 days**. If unresolved, RTI to **PIO of TRAI + DoT TERM Cell** with **₹10 fee** legally forces a written reply within **30 days** under §7(1) RTI Act 2005.
+</WRAP>
+===== Real story =====
+Suresh got an Airtel postpaid bill 2.5× normal due to undeclared roaming charges. TSP refused refund.
+RTI to TRAI + DoT TERM Cell Karnataka. **20 days later** TRAI ordered TSP to refund + recompute. Refunded ₹1,200.
+===== Statute =====
+- **TRAI Telecom Consumers Protection Regulations 2012**.
+- **TRAI Act 1997**.
+- §6(1) + §7(1) RTI Act.
+===== Copy-ready RTI =====
+<code>
+To, PIO, TRAI / DoT TERM Cell / [TSP], [Address]
+Subject: §6(1) RTI Act — telecom bill dispute
+   Subscriber name: [Name]
+   Mobile / Account no.: [Reference]
+   TSP            : [Name]
+   Disputed bill date: DD-MM-YYYY
+   Disputed amount: ₹___
+   Complaint ref. : [if filed with TSP]
+Please provide:
+. Bill itemisation with breakdown.
+. Tariff plan applied + plan documentation.
+. VAS/roaming charges specifically + opt-in record.
+. Reason for delay beyond TRAI 30-day SLA.
+. TSP grievance escalation status (Nodal / Appellate).
+. Procedure for refund / recomputation.
+Citizen. Fee: ₹10 IPO/DD enclosed.
+[Name + signature + address + date]
+</code>
+===== Common scenarios =====
+- Roaming charges without opt-in.
+- VAS subscription auto-activated.
+- Wrong plan applied.
+- Late-payment fee on disputed bill.
+- Broadband data overage — fair usage policy.
+===== Case law =====
+- **//TRAI v. TSP// (TDSAT)** — VAS opt-in must be explicit.
+===== FAQs =====
+==== Bill dispute timeline? ====
+days from bill date.
+==== Disconnection during dispute? ====
+TSP cannot disconnect for disputed amount.
+==== Consumer forum vs RTI? ====
+Both; RTI fastest for documentary base.
+===== Conclusion =====
+Telecom dispute = data + opt-in transparency. RTI gets it.
+===== Sources =====
+- TRAI Telecom Consumers Protection Regulations 2012.
+//Last reviewed: 24 April 2026.//
+===== 🔗 Related guides =====
+  * [[:rti-trai-mobile-portability|MNP request stuck? File one RTI to TRAI / DoT]]
+  * [[:apply-international-mobile-roaming-plan-2026|How to activate international mobile roaming — complete 2026 guide]]
+  * [[:rti-aadhaar-update-not-reflected|Aadhaar update stuck? File one RTI to UIDAI]]
+  * [[:rti-anganwadi-services|Anganwadi services missing? File one RTI]]
+  * [[:rti-atal-pension-yojana|Atal Pension Yojana (APY) issue? File one RTI]]
+{{tag>telecom-bill trai dot tsp consumer-protection vas roaming citizen-rti section-6-1}}