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| + | {{htmlmetatags> | ||
| + | ====== Bus route frequency cut — RTI to State Transport Corporation ====== | ||
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| + | {{: | ||
| + | |||
| + | <WRAP info> | ||
| + | |||
| + | ===== The story most citizens recognise ===== | ||
| + | |||
| + | Anita K. works as a lab technician at the district hospital in a tier-2 city of about six lakh people — one of the 116 cities chosen under the Centre' | ||
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| + | Nobody at the depot counter will tell her why. "Staff shortage," | ||
| + | |||
| + | ===== What a State Transport Corporation actually is ===== | ||
| + | |||
| + | A **State Transport Corporation (STC)** — called a State Road Transport Corporation (RTC) in some states — is not a private bus company and not a purely private department. It is a **statutory body created by a Central law**, the **Road Transport Corporations Act, 1950** (Act No. 64 of 1950, enacted 4 December 1950). Under **Section 3** of that Act, a State Government establishes an RTC by notification; | ||
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| + | Because an RTC is a statutory body created by a Central Act and funded substantially by the State, it is a **" | ||
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| + | For **private stage carriages** (the yellow-board buses run by private operators on a route), the STC itself is not the right target. The route and the permit are granted by the **State Transport Authority (STA)** or a **Regional Transport Authority (RTA)**, constituted under **Section 68 of the Motor Vehicles Act, 1988**. **Section 66** of that Act says no transport vehicle may be used in a public place except under a permit granted or countersigned by a Regional or State Transport Authority. Under **Section 68(3)(ca)**, | ||
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| + | <WRAP tip> | ||
| + | |||
| + | ===== How bus operations and records flow ===== | ||
| + | |||
| + | To ask a sharp question, you need to know which record lives where. An STC is usually structured as: **Head Office (Corporation HQ) → Divisional Office → Depot**. The Depot Manager runs day-to-day operations for a cluster of routes — the depot holds the operational records you most want: route timetables, vehicle-wise trip logs, breakdown and grounding registers, fuel issue registers, EV-charging logs, driver roster, and ridership counts. The Divisional Office holds route-level performance summaries and route-rationalisation orders. The Head Office holds fleet, finance, and scheme records (including PM-eBus Sewa deployment orders at the state end). | ||
| + | |||
| + | At the **Central level**, three ministries hold different pieces: | ||
| + | |||
| + | - **Ministry of Housing and Urban Affairs (MoHUA)** runs **PM-eBus Sewa** — the scheme to deploy 10,000 electric buses on public-private-partnership in 116 cities across 26 States/UTs, with a Cabinet-approved outlay of **Rs.57,613 crore** (Central support Rs.20,000 crore), targeting cities of 3 lakh to 40 lakh population. The first four cities (Guwahati, Nagpur, Bhavnagar, Chandigarh) began operations on 14 February 2026 with 225 electric buses flagged off; Letters of Award have been issued for 5,012 buses across 69 cities. The public-facing portal is **pm-ebus-sewa.mohua.gov.in**. For route, frequency, and e-bus deployment RTI at the Central level, the PIO is in MoHUA. | ||
| + | - **Ministry of Heavy Industries (MHI)** notified the **PM e-Bus Sewa Payment Security Mechanism (PSM) Scheme** by Gazette **S.O. 4711(E) dated 28 October 2024**, with an allocated budget of **Rs.3, | ||
| + | - **Ministry of Road Transport and Highways (MoRTH)** is the apex ministry for road transport policy, inter-state transport coordination, | ||
| + | |||
| + | ===== The 2026 update you must know about ===== | ||
| + | |||
| + | Two things changed in 2026 that directly shape a bus-route RTI. | ||
| + | |||
| + | **First, PM-eBus Sewa moved from paper to pavement.** Operations began on 14 February 2026 in the first four cities (Guwahati, Nagpur, Bhavnagar, Chandigarh) with 225 e-buses flagged off, and Letters of Award now cover 5,012 buses across 69 cities. If your city is one of the 116, the answer to "why is my route frequency cut?" may now involve an e-bus transition plan — diesel buses being withdrawn before enough e-buses are commissioned. That is a documented transition, and the deployment schedule is a disclosable record. | ||
| + | |||
| + | **Second, bus safety inspection got teeth.** At the **43rd Transport Development Council (January 2026)**, MoRTH announced that new buses will not be registered by RTOs without physical plus video inspection of safety features, with a manufacturer/ | ||
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| + | What does this mean for Anita? The reason her Route-12 buses are parked engineless may be a documented e-bus transition or a safety-withdrawal order, not a vague "staff shortage." | ||
| + | |||
| + | ===== Step-by-step: | ||
| + | |||
| + | You will usually file **one application**, | ||
| + | |||
| + | **Step 1 — Identify the public authority and the PIO.** | ||
| + | - **State (most common):** The Depot Manager or Divisional Office of your State Road Transport Corporation, | ||
| + | - **Central (for PM-eBus Sewa / e-bus deployment): | ||
| + | - **Private operator route:** The State Transport Authority or Regional Transport Authority, for the permit and complaint history. | ||
| + | |||
| + | **Step 2 — Prepare your questions.** Ask for specific, dated records, not vague " | ||
| + | |||
| + | - **Timetable vs actual:** " | ||
| + | - **Breakdown/ | ||
| + | - **Fuel/ | ||
| + | - **Reason for the cut:** " | ||
| + | - **Restoration date:** " | ||
| + | |||
| + | **Step 3 — Use the right form and fee.** | ||
| + | - For a **State** application to the STC, use the standard RTI application format under **Section 6 of the RTI Act, 2005**. The Central fee is **Rs.10**, payable by Indian Postal Order, court-fee stamp, cash against receipt, or electronic means, prescribed under the **Right to Information Rules, 2012 (G.S.R. 603(E), 31 July 2012)** made under Section 27 of the RTI Act. **State fees vary** — Tamil Nadu and Uttar Pradesh charge Rs.10; some states charge Rs.20. Confirm your state' | ||
| + | - For a **Central** application to MoHUA or MHI, file online at **rtionline.gov.in** and pay Rs.10 by card/UPI. | ||
| + | |||
| + | **Step 4 — Submit and keep proof.** File by hand at the depot office and take a stamped receiving copy, or send by registered post and keep the acknowledgement, | ||
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| + | **Step 5 — Wait 30 days.** The PIO must reply within **30 days** of receiving your application. Under **Section 7(1)**, where the information concerns the life or liberty of a person, the reply is due within 48 hours — but a routine frequency-cut query does not normally meet that bar unless it concerns, say, a school route with safety implications. | ||
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| + | You can draft and check your application with the **AI RTI Draft App** at https:// | ||
| + | |||
| + | ===== Documents to attach ===== | ||
| + | |||
| + | - A photocopy of your identity proof (Aadhaar, Voter ID, PAN, or driving licence). | ||
| + | - The fee — Indian Postal Order marked in favour of the STC/depot, or court-fee stamp, or cash against a receipt, or online payment receipt for Central applications. | ||
| + | - For BPL applicants: a photocopy of the BPL ration card as fee-exemption proof. | ||
| + | - If you are a daily commuter on the route, a photocopy of a used monthly pass or ticket for that route strengthens the " | ||
| + | - A photograph of the printed timetable at your stop, if you have one — useful as an annexure, not a substitute for the RTI itself. | ||
| + | |||
| + | ===== Common mistakes to avoid ===== | ||
| + | |||
| + | - **Filing without a route number and dates.** "My bus is always late" is a complaint, not an RTI question. The PIO needs the **route number and a date range** to pull the trip log. Without them, you get a polite " | ||
| + | - **Filing only at Head Office when the record is at the depot.** Operational records — trip logs, breakdown registers, fuel issues — live at the **depot**. Head Office will forward your application and the clock keeps ticking. File at the depot that runs your route. | ||
| + | - **Treating a private-operator bus as an STC bus.** A private yellow-board stage carriage is governed by its **permit from the STA/RTA** under Section 66 of the Motor Vehicles Act, 1988. File at the STA/RTA for permit conditions and complaint history, not at the STC. | ||
| + | - **Asking vague " | ||
| + | - **Forgetting suo motu disclosures.** Under **Section 4(1)(b)** of the RTI Act — specifically **Section 4(1)(b)(xii)** — public authorities must proactively disclose programmes and performances that affect the public. Route timetables, fare charts, and performance figures fall squarely here. If your STC has not published them, your RTI forces compliance. | ||
| + | - **Skipping the first appeal.** If the depot does not reply in 30 days, many commuters give up. The **First Appeal under Section 19(1)** is your real leverage — it goes to the officer senior in rank to the PIO in the same STC, and the FAA must decide within 30 days (extendable to 45). | ||
| + | |||
| + | ===== The escalation ladder if the depot stays silent ===== | ||
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| + | RTI is powerful because it has a built-in ladder. If the PIO ignores you or gives a vague reply, you do not stop there. | ||
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| + | - **First appeal:** If no reply comes within 30 days (or you are unhappy with the reply), file a **First Appeal under Section 19(1)** with the **First Appellate Authority (FAA)** — the officer senior in rank to the PIO within the same STC. Do this within 30 days of the expiry of the reply period. The FAA must decide within 30 days, extendable to 45. For a depot-level RTI, the FAA is usually the Divisional Manager or Regional Manager. | ||
| + | - **Second appeal:** If the FAA also fails you, file a **Second Appeal under Section 19(3)** with your **State Information Commission**. There is ordinarily no fee for a second appeal to the State Commission (a few states charge a nominal fee — check your State RTI Rules). | ||
| + | - **Complaint under Section 18:** You can also file a direct complaint to the State Information Commission if the PIO never replied at all or refused to accept your application. The Commission can order disclosure and, under **Section 20(1)**, impose a penalty of **Rs.250 per day up to Rs.25,000** on the PIO for non-compliance without reasonable cause. | ||
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| + | For bus-route RTIs, the most common outcome is that the depot replies with partial information — say, the sanctioned timetable but not the breakdown log — and asks you to " | ||
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| + | <WRAP note> | ||
| + | |||
| + | ===== Pro tips ===== | ||
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| + | - **Photograph the printed timetable first.** Before filing, take a clear photo of the timetable board at your stop showing the route number and promised frequency. It is your baseline for " | ||
| + | - **Keep a commuter diary for two weeks.** Note the date, the time you reached the stop, and the time a bus actually arrived. Attach a copy as an annexure. It is not the official record, but it shows the PIO you have a specific, dated grievance — not a vague complaint. | ||
| + | - **Ask for suo motu disclosures too.** Under **Section 4(1)(b)(xii)** of the RTI Act, public authorities must proactively disclose programmes and performances that affect the public. If your STC has not published route-wise performance, | ||
| + | - **Pair with the elected representatives.** Route cuts are often political decisions in disguise. A copy of the STC's route-rationalisation order, obtained through RTI, is sharp evidence to place before your municipal corporator or MLA's grievance committee. | ||
| + | - **For accidents, file a separate RTI.** If a bus-route query involves a specific accident or safety incident, file a separate RTI asking for the safety-compliance inspection records uploaded on the Vahan portal under the January 2026 MoRTH three-level inspection rules — do not bundle it into a frequency query. | ||
| + | - **File once, track twice.** The same route may be served by STC buses, private stage carriages, and (in PM-eBus Sewa cities) electric buses under a PPP operator. Ask the PIO to clarify under which arrangement each trip is run, so you do not chase the wrong record. | ||
| + | |||
| + | ===== Real-life example ===== | ||
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| + | <WRAP center round box> | ||
| + | **Anita K., district hospital lab technician, tier-2 city (population ~6 lakh, PM-eBus Sewa participant).** | ||
| + | |||
| + | In May 2026, Anita filed an RTI to the Public Information Officer, Divisional Office, [State] Road Transport Corporation, | ||
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| + | The depot replied on day 27. The trip log showed that of the sanctioned 36 trips per day, only 12 to 15 had actually been deployed; the breakdown register listed two buses grounded since mid-March awaiting an e-bus replacement under the city's PM-eBus Sewa allocation; a route-rationalisation note dated 20 March 2026 had temporarily reduced frequency pending e-bus commissioning. The restoration date was given as 30 June 2026. Total cost to Anita: **Rs.10 and one Postal Order**. The information let her and her residents' | ||
| + | </ | ||
| + | |||
| + | ===== Sample RTI letter ===== | ||
| + | |||
| + | < | ||
| + | To | ||
| + | The Public Information Officer | ||
| + | Divisional Office / Depot-A | ||
| + | [Your State] Road Transport Corporation | ||
| + | [City] | ||
| + | |||
| + | Subject: Application under Section 6(1) of the Right to Information Act, 2005 | ||
| + | — Bus route operations on Route No. [..] from [..] to [..] | ||
| + | |||
| + | Sir/Madam, | ||
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| + | I, [your name], citizen of India, request the following information under | ||
| + | Section 6(1) of the RTI Act, 2005, relating to Route No. [12] (Depot-A to | ||
| + | Hospital Square) operated by this depot for the period 01 March 2026 to | ||
| + | 30 April 2026: | ||
| + | |||
| + | 1. The sanctioned timetable frequency for Route No. 12 and the | ||
| + | | ||
| + | day in the said period. | ||
| + | 2. The vehicle-wise breakdown and grounding register entries for buses | ||
| + | | ||
| + | and dates of return to service. | ||
| + | 3. The fuel-issue register or EV-charging log entries for buses | ||
| + | | ||
| + | fuel shortage or charging-station downtime. | ||
| + | 4. Any route-rationalisation, | ||
| + | | ||
| + | and issuing authority. | ||
| + | 5. The projected date of restoration of the sanctioned frequency on | ||
| + | Route No. 12 and any action plan to achieve it. | ||
| + | |||
| + | I state that the information sought is not exempt under Section 8 or 9 | ||
| + | of the RTI Act. If the information is held by another public authority, | ||
| + | please forward this application under Section 6(3) within five days. | ||
| + | |||
| + | I elect to receive the information in printed/ | ||
| + | application fee of Rs.10 is paid by Indian Postal Order No. [..] dated | ||
| + | [..] in favour of the [State] Road Transport Corporation. | ||
| + | |||
| + | If the information is not furnished within the period specified under | ||
| + | Section 7(1), I reserve the right to file a first appeal under | ||
| + | Section 19(1) and a second appeal under Section 19(3). | ||
| + | |||
| + | Place: [..] Yours faithfully, | ||
| + | Date: [..] [your name and address] | ||
| + | | ||
| + | </ | ||
| + | |||
| + | ===== Frequently asked questions ===== | ||
| + | |||
| + | ==== Is a State Transport Corporation really covered by the RTI Act? ==== | ||
| + | |||
| + | Yes. An STC is a statutory body created by the Road Transport Corporations Act, 1950 (Section 3 and Section 4), and is therefore a " | ||
| + | |||
| + | ==== My route is run by a private operator, not the STC. Where do I file? ==== | ||
| + | |||
| + | File with the **State Transport Authority or Regional Transport Authority** for your region, constituted under Section 68 of the Motor Vehicles Act, 1988. Under Section 66, no transport vehicle may ply without a permit granted or countersigned by the STA/RTA. Ask for the permit conditions, the approved timetable, the frequency-compliance reports, and the complaint history against that operator. The STC depot will not hold a private operator' | ||
| + | |||
| + | ==== What fee do I pay, and how? ==== | ||
| + | |||
| + | The **Central** fee is Rs.10, payable by Indian Postal Order, court-fee stamp, cash against receipt, or electronic means, prescribed under the Right to Information Rules, 2012 (G.S.R. 603(E), 31 July 2012). For a **State** application to your STC, the fee varies by State RTI Rules — Tamil Nadu and Uttar Pradesh charge Rs.10; some states charge Rs.20. Check your state' | ||
| + | |||
| + | ==== The depot did not reply in 30 days. What now? ==== | ||
| + | |||
| + | File a **First Appeal** under Section 19(1) of the RTI Act with the **First Appellate Authority** — the officer senior in rank to the PIO within the same STC — within 30 days of the expiry of the reply period. The FAA must decide within 30 days, extendable to 45. If the FAA also fails, file a **Second Appeal** under Section 19(3) with your **State Information Commission**. You can also file a complaint under Section 18 if the PIO never replied at all. Use the **First Appeal App** at https:// | ||
| + | |||
| + | ==== Can I ask about electric bus breakdowns and warranty? ==== | ||
| + | |||
| + | Yes. For an STC's own e-buses, ask the depot for the vehicle-wise breakdown and grounding log and the EV-charging records. For OEM warranty and payment-security questions under the **PM e-Bus Sewa Payment Security Mechanism (PSM) Scheme** (notified by the Ministry of Heavy Industries by S.O. 4711(E) dated 28 October 2024), file a Central RTI to MHI. For route and deployment questions under PM-eBus Sewa itself, file to MoHUA at the Central portal. | ||
| + | |||
| + | ==== The PIO says the trip log is " | ||
| + | |||
| + | No. A trip log, breakdown register, and route-rationalisation order are the STC's own operational records, not third-party information under Section 11, and not commercial confidence under Section 8(1)(d) — they concern a public service run on public routes with public funds. Section 4(1)(b)(xii) in fact requires proactive disclosure of programmes and performances that affect the public. Push back in your first appeal; this is a standard evasion. | ||
| + | |||
| + | ==== How many words can my RTI application be? ==== | ||
| + | |||
| + | Ordinarily **500 words or less**, as prescribed under the Right to Information Rules, 2012. The five questions above fit comfortably within that limit. If your application exceeds 500 words, the PIO may ask you to pay an additional fee for the extra words — keep it tight and dated. | ||
| + | |||
| + | ==== Should I file online or on paper? ==== | ||
| + | |||
| + | For **Central** applications (MoHUA, MHI, MoRTH), file online at **rtionline.gov.in** — it is faster and gives you a registration number instantly. For **State** applications to an STC depot, paper filing at the depot counter with a stamped receiving copy, or registered post with acknowledgement, | ||
| + | |||
| + | ==== Can a residents' | ||
| + | |||
| + | The RTI Act allows "any citizen" | ||
| + | |||
| + | ===== Sources ===== | ||
| + | |||
| + | - Road Transport Corporations Act, 1950 (Act No. 64 of 1950): [indiacode.nic.in](https:// | ||
| + | - Legislative reference — Road Transport Corporations Act, 1950: [lddashboard.legislative.gov.in](https:// | ||
| + | - Right to Information Act, 2005 — Sections 2(h), 4(1)(b), 6(1), 6(3), 7(1), 10, 19(1), 19(3), 20(1): [righttoinformation.gov.in](https:// | ||
| + | - Right to Information Rules, 2012 (G.S.R. 603(E), 31 July 2012) — fee and modes of payment: [legalaffairs.gov.in](https:// | ||
| + | - DOPT FAQ on RTI Rules, 2012: [dopt.gov.in](https:// | ||
| + | - Motor Vehicles Act, 1988 — Section 66 (permits), Section 68 (STA/RTA): [cgtransport.gov.in](https:// | ||
| + | - Tamil Nadu State Transport Corporation (Villupuram Ltd.) v. Tamil Nadu State Information Commission, W.P. No. 19669 of 2022 (Madras HC, 15 Dec 2023): [indiankanoon.org](https:// | ||
| + | - PM-eBus Sewa — Ministry of Housing and Urban Affairs: [pm-ebus-sewa.mohua.gov.in](https:// | ||
| + | - PM e-Bus Sewa Payment Security Mechanism (PSM) Scheme — Ministry of Heavy Industries (S.O. 4711(E), 28 Oct 2024): [heavyindustries.gov.in](https:// | ||
| + | - Ministry of Road Transport and Highways — Road Transport wing: [morth.gov.in](https:// | ||
| + | - MoRTH — 43rd Transport Development Council (January 2026), bus safety inspection and Vahan portal checklist: [timesofindia.indiatimes.com](https:// | ||
| + | - Central RTI online portal: [rtionline.gov.in](https:// | ||
| + | |||
| + | ===== Related on RTI Wiki ===== | ||
| + | |||
| + | - [[rti-for-beginners|RTI for beginners — filing basics]] | ||
| + | - [[rti-for-commercial-vehicle-fitness-certificate|RTI for commercial vehicle fitness certificate]] | ||
| + | - [[rti-for-vehicle-rc-noc-delay|RTI for vehicle RC/NOC delay]] | ||
| + | - [[rti-for-traffic-challan-status|RTI for traffic challan status]] | ||
| + | - [[rti-for-road-repair-delay|RTI for road repair delay]] | ||
| + | - [[rti-for-daily-life|RTI for daily life — citizen RTI hub]] | ||
| + | - [[ev-subsidy-not-received-electric-vehicle-purchase-escalation|EV subsidy not received — escalation]] | ||
| + | |||
| + | //Last reviewed: 4 July 2026.// | ||
| + | |||
| + | {{tag> | ||