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—practical-guides:cdm-cash-accepted-account-not-credited [2026/07/10 21:29] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>metatag-title=(CDM Accepted Cash but Account Not Credited? RBI T+1 Rule and Rs 100 a Day)&metatag-description=(CDM took your cash but no credit came. RBI's 2019 TAT rule says credit by T+1 and Rs 100 a day after that. Evidence steps, complaint text, RB-IOS route.)&metatag-keywords=(Banking and Credit Reports)&metatag-robots=(index,follow)&metatag-og:title=(CDM Accepted Cash but Account Not Credited? RBI T+1 Rule and Rs 100 a Day)&metatag-og:description=(CDM took your cash but no credit came. RBI's 2019 TAT rule says credit by T+1 and Rs 100 a day after that. Evidence steps, complaint text, RB-IOS route.)&metatag-og:type=(article)}}
  
 +====== CDM accepted your cash but did not credit your account ======
 +
 +**Reviewed on:** 2026-06-12.
 +
 +{{:practical-guides:cdm-cash-accepted-account-not-credited.webp|Cash Deposit Machine Accepted Cash but Account Not Credited evidence and complaint desk}}
 +
 +**Direct answer: your bank must credit the money by the next calendar day. RBI's circular of 19 September 2019 on turnaround time for failed transactions fixes T+1 for cash deposit machine failures. If the credit comes later, the bank owes you Rs 100 for every day of delay, and it must pay this on its own, without you asking. Your two strongest pieces of evidence are the machine receipt or error slip and the CCTV footage at the machine. If the bank does not settle within 30 days, go to the RBI Ombudsman at cms.rbi.org.in.**
 +
 +The money is not lost. When a CDM accepts notes and then fails, the cash sits inside the machine. The bank finds it as "excess cash" when it reconciles the machine. Your job is to fix the evidence on day one so the excess cash gets matched to your transaction, not absorbed into a vague suspense entry.
 +
 +===== Why a CDM keeps cash without crediting =====
 +
 +Three common causes. A note jams in the counting module mid-transaction. The network or power drops after the machine has pulled in your notes but before the core banking entry posts. Or the machine counts a different total than you inserted and aborts. In all three cases the notes usually fall into the machine's reject or retract bin. The bank's cash management team finds the difference when it opens and balances the machine, which can take a few days for a low-traffic machine.
 +
 +===== Lock the evidence within the first hour =====
 +
 +  * Photograph the machine screen if it shows an error, and the machine itself. Every CDM carries a machine ID sticker. Note it.
 +  * Keep the receipt or error slip if one printed. If nothing printed, note the exact date, time and location in a message to yourself so the timestamp is recorded.
 +  * Write down the denomination breakup of the cash you inserted. The bank will match this against the excess found in the machine.
 +  * Call the bank's phone banking line the same day and get a complaint ticket number.
 +  * Follow up in writing the same day, by email or through the bank's grievance portal. Ask the bank in the same message to preserve the CCTV recording and the machine's electronic journal for your transaction time. CCTV at many machines is overwritten in roughly 90 days, so a written preservation request matters.
 +
 +===== The T+1 rule and the Rs 100 a day compensation =====
 +
 +RBI circular DPSS.CO.PD No.629/02.01.014/2019-20 dated 19 September 2019 harmonised turnaround times for failed transactions. For cash deposit machines, where the account is not credited though cash was accepted, the bank must credit the account by T+1, that is, the next calendar day after the transaction date. Calendar day, not working day. Sundays and holidays count.
 +
 +If the credit comes after T+1, the circular requires the bank to pay Rs 100 per day of delay. The circular says this compensation is to be paid without the customer claiming it. In practice, banks often skip it, so quote the circular and demand it in writing.
 +
 +===== Sample complaint to the bank =====
 +
 +<code>
 +To: The Branch Manager and Grievance Redressal Cell
 +[Bank name, branch]
 +
 +Subject: CDM accepted cash, account not credited. Transaction of [date], machine ID [ID]. Demand for credit, EJ and CCTV preservation, and TAT compensation
 +
 +Dear Sir or Madam,
 +
 +On [date] at about [time], I deposited Rs [amount] in cash ([denomination breakup]) in your cash deposit machine, machine ID [ID], at [location]. The machine accepted the notes but the transaction failed and my account [account number] was not credited. [Receipt or error slip attached / no slip was printed.]
 +
 +Under RBI circular DPSS.CO.PD No.629/02.01.014/2019-20 dated 19 September 2019, the credit was due by T+1. I request you to:
 +1. Credit Rs [amount] to my account immediately.
 +2. Pay compensation of Rs 100 per day from [T+1 date] until the date of credit, as the circular requires you to pay suo motu.
 +3. Preserve the electronic journal (EJ) of the machine and the CCTV footage for [date, time window], and confirm this in writing.
 +4. Share the result of the machine's cash reconciliation for that date.
 +
 +Complaint ticket already registered: [number, date].
 +
 +Yours faithfully,
 +[Name, account number, mobile, address]
 +</code>
 +
 +===== Worked example: Rs 49,500 stuck in Nagpur =====
 +
 +Ramesh deposited Rs 49,500 in a Bank of Maharashtra CDM at Sitabuldi, Nagpur on 3 May. The screen froze after counting, no slip printed, no credit posted. He photographed the machine ID, emailed the branch the same evening with the denomination breakup, and asked for EJ and CCTV preservation. Credit was due by 4 May. The bank reconciled the machine, found Rs 49,500 excess, and credited him on 16 May. That is 12 days beyond T+1, so he wrote back quoting the 2019 circular and the bank paid Rs 1,200 as delay compensation. The written denomination breakup is what made the match quick.
 +
 +===== If the bank says reconciliation found no excess cash =====
 +
 +Do not accept this on a phone call. Ask in writing for the EJ extract for your transaction time and the reconciliation report for that machine and date. If the bank still denies the deposit, the CCTV becomes decisive, which is why the early preservation request matters. Escalate to the bank's nodal officer, and then to the Ombudsman. You may also consider a police complaint if the bank's own records contradict its denial, though most cases resolve at reconciliation or Ombudsman stage.
 +
 +===== Escalate to the RBI Ombudsman =====
 +
 +If 30 days pass from your first complaint without credit plus compensation, or the reply is unsatisfactory, file under the Reserve Bank Integrated Ombudsman Scheme at [[https://cms.rbi.org.in|cms.rbi.org.in]] or call 14448. Attach your complaint trail, the ticket numbers, the receipt or your timestamped notes, and your account statement. The scheme is free and covers all banks, public and private. If your bank later stonewalls on a different issue, such as a [[practical-guides:bank-account-kyc-freeze-after-submitting-documents-rbi-complaint|KYC freeze that continues after you submitted documents]], the same CMS portal route applies.
 +
 +===== RTI route, only for public sector banks =====
 +
 +Public sector banks such as Bank of Maharashtra, SBI or Canara Bank are public authorities. You can file RTI to the bank's CPIO asking for the EJ extract for your transaction, the excess cash or reconciliation report for that machine and date, the action taken on your complaint number, and the bank's CCTV retention policy. These records usually force the matter to a close. See [[file-rti-online-india|how to file RTI online]]. Private banks like HDFC Bank or ICICI Bank are not covered by RTI; for them the Ombudsman is the pressure route.
 +
 +===== Frequently asked questions =====
 +
 +==== No receipt printed. Is my case weak? ====
 +No. The machine's electronic journal logs every event, including failed deposits, and CCTV shows you at the machine. Record date, time and machine ID immediately and ask for preservation in writing.
 +
 +==== The machine credited part of the amount only. ====
 +Treat the shortfall as a failed deposit of the difference. Give the denomination breakup. Reconciliation of the machine will show the retained notes.
 +
 +==== I used another bank's CDM. Who do I complain to? ====
 +Complain to your own bank first and also to the bank that owns the machine. The T+1 rule and compensation still apply. Keep both ticket numbers.
 +
 +==== Does the Rs 100 a day need a separate claim? ====
 +The circular says the bank must pay it on its own. Banks often do not, so demand it in your written complaint and again before the Ombudsman.
 +
 +==== How long is CDM CCTV kept? ====
 +Commonly around 90 days, sometimes less. Send the written preservation request in the first week. Without it, footage may be overwritten before a dispute matures.
 +
 +==== The bank credited the money but refuses compensation. Worth pursuing? ====
 +Yes, if the delay was long. The Ombudsman can direct payment of the TAT compensation. For a 60-day delay that is Rs 6,000, worth one online filing.
 +
 +Related guides: [[practical-guides:closed-loan-showing-active-credit-report|closed loan still showing active on your credit report]], [[practical-guides:cersai-mortgage-lien-not-removed-home-loan-closure|CERSAI charge not removed after loan closure]], [[practical-guides:claim-approved-but-payment-delayed|claim approved but payment delayed]], and [[practical-guides:start|all practical guides]].
 +
 +Download the CDM failed deposit checklist (PDF).===== CDM cash deposited but not credited to account: How to claim from the bank? =====
 +
 +When you deposit cash at a CDM (Cash Deposit Machine) and it is not credited to your account, here is the complete guide:
 +
 +  - **Step 1: What happens.** (a) you deposit cash at a CDM (Cash Deposit Machine) and the machine accepts the cash, (b) but the amount is not credited to your account (or only partially credited), (c) the CDM may show: (i) "transaction failed", (ii) "machine error", (iii) "cash jam", (iv) no receipt printed, (d) the bank has a record of the transaction (CDM log).
 +  - **Step 2: How to claim.** (a) note the CDM ID (displayed on the machine), (b) note the transaction date and time, (c) check if a receipt was printed (even a failed transaction receipt has a reference number), (d) file a complaint with the bank's customer care (call the helpline or visit the branch), (e) the bank must resolve the complaint within 7 working days (RBI guideline), (f) if not resolved: escalate to the Banking Ombudsman.
 +  - **Step 3: RBI guidelines.** (a) the RBI's Customer Protection guidelines (2017) state: (i) if the customer's account is not credited but the cash is accepted by the CDM: the bank must credit the account within 5 working days, (ii) if the bank fails to credit within 5 days: the bank pays Rs 100 per day as compensation (auto-credited), (b) the bank cannot ask the customer to prove the deposit (the CDM log and camera footage are the bank's responsibility), (c) the customer's complaint is sufficient to initiate the investigation.
 +  - **Step 4: Filing a complaint.** (a) call the bank's helpline (24x7) and note the complaint reference number, (b) submit a written complaint at the home branch, (c) the bank must acknowledge the complaint immediately and resolve within 7 days, (d) if the bank rejects the claim: ask for written reasons, (e) keep all evidence: (i) the CDM receipt (if printed), (ii) the SMS alert (if any), (iii) the account statement (showing non-credit), (iv) the branch complaint copy.
 +  - **Step 5: Banking Ombudsman.** (a) if the bank does not resolve within 30 days: file a complaint with the Banking Ombudsman (cms.rbi.org.in), (b) the Ombudsman can order: (i) credit of the amount, (ii) compensation for delay, (iii) compensation for harassment, (c) the Ombudsman's order is binding on the bank (the customer can appeal to the Appellate Authority), (d) the complaint must be filed within 1 year of the bank's rejection.
 +  - **Step 6: Common issues.** (a) the bank says "the CDM did not record the transaction" (this is the bank's fault — the CDM log is their record), (b) the bank says "the cash was fake/duplicate" (the CDM has a counterfeit detector — if it accepted the note, it is genuine), (c) the bank says "the account is in another branch" (the CDM credits to the linked account regardless of branch), (d) the bank delays beyond 7 days without compensation.
 +  - **Step 7: File RTI.** File RTI with the bank (if public sector) asking for: (a) the CDM transaction log for the specific date/time, (b) the CCTV footage status (preserved for 90 days), (c) the complaint resolution timeline, (d) the number of similar complaints at that CDM.
 +
 +See [[https://righttoinformation.wiki/banking/bank-nominee|Bank Nominee]] and [[https://righttoinformation.wiki/banking/min-balance-charges|Minimum Balance Charges]].
 +
 +{{tag>cdm cash deposited not credited bank complaint rbi 100 per day ombudsman 2026}}